6/10
Fairmont Royal Pavilion has great potential with its beautiful setting, but the service fell short of our expectations as this is a high end hotel with a price tag to match.
The Fairmont Pavilion has truly stunning views and is a picture perfect setting. However, the overall experience was let down by the level of service, which lacked the warmth and attentiveness
Compared to other, even lower-rated hotels we’ve stayed at on the island, where staff consistently went above and beyond to ensure a comfortable and memorable stay, the Fairmont felt impersonal. The service lacked that special touch that makes guests feel truly welcome and cared for.
While the setting is undeniably beautiful, the experience didn’t quite meet our expectations, especially given the Fairmont’s reputation.
Michelle
Lưu trú 1 đêm vào Tháng 6, 2025