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Nhận xét về White Pines Inn & Suites

2.5 out of 5
White Pines Inn & Suites
2888 W Shore Drive, Holland, MI

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 478/1016 nhận xét" "
Đánh giá 8 - Tốt. 281/1016 nhận xét" "
Đánh giá 6 - Được. 128/1016 nhận xét" "
Đánh giá 4 - Kém. 79/1016 nhận xét" "
Đánh giá 2 - Tồi. 50/1016 nhận xét" "

8,2/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Haila

Đi theo nhóm, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Muy bien, lo que no me gusta es que no te dejan pagar en cash para hacer el check in
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

William

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Could have been cleaner.
Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

Jorina

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
It was worth the price of admission. No frills but clean and has breakfast!
Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

Laura

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

John

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Warm & friendly
Lưu trú 2 đêm vào Tháng 5, 2024

6/10 - Được

KAY

We booked on a third party app. When we got to the motel they switched our room. I had booked a king suite and they switched it to a room on the first floor we went to the room and someone was already in there. I went back to the counter and asked for the original room I booked and they put us in a room with two queen beds. Breakfast that was advertised was actually dried cereal with no milk or yogurt. They didn’t have spoons and people were eatin dry crates with forks.
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Kathy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel is a motel on the bottom level with inside hall and outside doors. We did experience some late night voices going by our room but not for any great length of time. There was a hot breakfast, not special, but adequate. They had personnel issues on our 2nd morning, so breakfast was not ready when we went. Not the manager's fault, but she didn't really know how to run the kitchen. Our room had a 2 person jacuzzi bathtub which I didn't expect, but it was nice.
Lưu trú 2 đêm vào Tháng 5, 2024

6/10 - Được

Robert

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Fridge seal is bad needs replaced. Freezer freezing up, AC seems off. Set at 74 and still very cold in the room. Room is clean
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Relations trả lời vào 19/05/2024
Thank you for staying with us and we will have maintenance look into the issues you expressed.

4/10 - Kém

Carrie, Mulliken

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
When we arrived at the hotel it was over an hour after check in time arrived. We were told our room was ready, however when we went in it was clearly not. The beds were all torn down, there was something in the sink that could have been blood, the bathroom wasn't cleaned, floors not vacuumed. Basically they just turn the beds down and left it. I understand mistakes happen, I really was not mad. However, the next day they started closing the breakfast a half hour before it was supposed to end. The coffee machine stopped working and the ladies at the front desk were not very sympathetic. I will say the man at the front desk when we arrived was very nice and handled everything well. Overall, the hotel was very nice and the pool and patio areas were wonderful, but the service was lacking overall.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relations trả lời vào 19/05/2024
We are sorry to hear that you had issues with your stay. We strive to ensure our guests have a positive experience and feel welcome and relaxed. We will be looking into your response and correct the issues. We are glad you were able to enjoy the pool and patio.Again thank you for your feedback.We hope you will stay with us again in the future.

10/10 - Xuất sắc

Nancy

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The front counter staff were very helpful and friendly.
Lưu trú 5 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Deborah

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The most affordable option in the area. Was clean and comfortable.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Relations trả lời vào 21/05/2024
Thank you for staying with us, we look forward to hosting you again in the future.

10/10 - Xuất sắc

Kathleen

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice room, king suite with fireplace and whirlpool. Awesome, huge room! Very clean, was a little difficult to cool down because its so big of a room but I still love the room. Staf extremely nice and helpful. Will stay here again, hopefully soon.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relations trả lời vào 19/05/2024
Thank you for your feedback, we are so happy that you enjoyed your stay with us. We look forward to seeing you again in the future.

4/10 - Kém

Anita, New Philadelphia

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Booked for Tulip Time, so paid a premium price for sub-par stay. We did get to check in a couple hours early and the man at check-in was very nice and helpful. Went to breakfast around 8:45 and all that was there was some stale bagels. Room smelled so bad we bought air fresheners which helped a little. We stayed 2 nights, they brought fresh towels, but thats it, did nothing to the room. Our room happened to be ADA compatible, with a shower that had nothing to keep water contained. Had to put towels on the floor, which were soaked after using shower. Old, run down facility. Would not stay again. Should have stayed a little further away from Holland since we had to drive everywhere anyway.
Lưu trú 2 đêm vào Tháng 5, 2024
gs trả lời vào 15/05/2024
We are sorry you did not enjoy your stay. We will be doing room renovations this off season and are looking forward to the changes. Did you inform front desk of any rooms issues? They would have been happy to try to assist you to correct the situation. Our breakfast does run until 9am and I'm sure the breakfast attendant would have been happy to help with additional items that may have still been available, unfortunately with the amount guests during tulip time breakfast stock was depleting faster than we could restock to ensure freshness.

4/10 - Kém

Susan

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Bathroom has mold on wall and shower was stained so badly it was brown. Most every beverage dispenser was out of service including the complementary coffee and vending machines
Lưu trú 3 đêm vào Tháng 5, 2024

6/10 - Được

THOMAS

Đi cùng gia đình
Thích: Sạch sẽ
Coffee maker in room did not work,breakfast selection very limited for 2 days coffee not available in lobby not working.
Lưu trú 3 đêm vào Tháng 5, 2024

8/10 - Tốt

JAMES

Đi cùng bạn đồng hành
Breakfast was not as expected they ran out of milk and certain coffee drinks and they changed their times on weekends but there was no notification and the pictures of the breakfast were not even close to what they had.
Lưu trú 2 đêm vào Tháng 5, 2024

4/10 - Kém

Kerri

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
This is probably the worst managed hotel I've stayed in during my lifetime. Numerous things were broken: 1 one treadmill in the exercise room, the drink vending machine, the coffee/cappuccino maker in the lobby, the waffle maker for the breakfast. Before the coffee machine was deemed broken, the staff had to scrounge up cups because they ran out. The only ones they could find were 9 oz cups for a machine that makes 12 oz cups. The provided breakfast was pitiful. There was no juice. There was no butter for the toast. They were just out. And no waffles since the waffle machine was broken. We were fortunate that the eggs and sausage were stocked when we arrived. I was shocked that the eggs had a slice of cheese inside with no indication on the warming dish. This could be a horrible surprise for someone with a cheese allergy. The hotel room was surface cleaned but there were cracks in the sink and mildew between the tiles in the bathroom. The carpet in front on the beds was sticky. It's an older hotel. For the price paid, it was definitely not worth it. There were 2 positives...one was the employees. The front desk staff was phenomenal. They were friendly and they attempted to deal with some of the issues as best they could...with a friendly demeanor. The second positive was the pool/hot tub area. It was super clean and well maintained. We appreciated that the staff had neatly laid towels on the back of the chairs. It almost made the pool area feel like an upscale spa.
Lưu trú 1 đêm vào Tháng 5, 2024

4/10 - Kém

Greg

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
The hotel itself was clean and in a nice location. When we went to checkin, there was no one at the desk, it took a lady to yell for someone to come check us in. There was only one bar of soap in the room none in the bathroom for showering The next morning our coffee maker in our room did not work nor did the one in the breakfast area. There was hardly any food for the supposed free breakfast, there was no meat available and no eggs, and no interest in refilling anything. Just not a very well run place. There were many people unhappy about the breakfast. I will definitely not recommend the hotel to anyone after our experience!
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Brian

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean. We would stay there again. Only complaints would be the sofa in the room was pretty dirty.
Lưu trú 1 đêm vào Tháng 5, 2024

6/10 - Được

Jeff

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Staff was very nice. Room could have been a little cleaner, vacuuming wise. Free breakfast was terrible.
Lưu trú 2 đêm vào Tháng 5, 2024
gs trả lời vào 07/05/2024
Thank you for your feedback. We apologize for your concern regarding breakfast, we unfortunately did not receive our order on time. We are taking measures to ensure that is not a problem in the future.

2/10 - Tồi

BRYAN

Good neighborhood and nice front desk staff. Two of three rooms rented had filthy bathrooms and we were unable to use showers due to uncleanliness.
Lưu trú 1 đêm vào Tháng 5, 2024

2/10 - Tồi

Jared

Không thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 5, 2024

4/10 - Kém

Lynette

Đi theo nhóm
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I was disappointed. The shower didn’t work. The room was freezing. The carpet was dirty.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Christopher

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
One of the hotel inn in part of Holland, Michigan. Highly recommended!
Lưu trú 3 đêm vào Tháng 4, 2024

4/10 - Kém

Linda

Đi theo nhóm
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Helpful lady at front desk gave us good recommendations for restaurants and sights Same lady had To manage front desk, patron complaints and keep free breakfast items available. She had to fix coffee machine and waffle maker was broken.Our room toilet stopped up and not able to fix until after check out.
Lưu trú 1 đêm vào Tháng 5, 2024

2/10 - Tồi

Ruxandra

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Kevin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location for traveling to Holland and the surroundings area. Not far from downtown and an easy commute there. Every big name and chain store, restaurant, fast food, you name it is within a mile or two. It’s nice being a service road to the side of US-31 making traveling too and from anywhere easy. Hotel was nice on the inside, everything felt updated within the last 10 years except the actual rooms but they were still great. Bigger tv than most hotels and was centered with the bed. All rooms on the first floor do have doors to the outside however, so if that’s something you don’t want try requesting a second or third floor room. It did make it easy for unloading and loading the car but we tried not to use it otherwise to keep the deadbolt locked. The rooms in the back are nice because it’s just trees back there so it feels more secluded with having a door directly to the outside. Our outside door wasn’t fully insulated and some light was leaking through which was unfortunate. Also, probably just the nature of having a door directly to the outside but there was some dirt and grass and such slightly built up around the door on the inside. Breakfast was good with some decent options, coffee machine was the best one I’ve seen at a hotel. It’s understandable showing up within 30 minutes of it closing to not have as many options on the hot/cooked options but things like yogurt and milk for cereal should always be stocked for when those things run out. Overall a great stay!
Lưu trú 2 đêm vào Tháng 4, 2024

8/10 - Tốt

Connie

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Breakfast is limited by 8:40 when is supposed to last until 9 am
Lưu trú 2 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Jeff

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I stay at this hotel every time I'm in Holland. Love the staff and location.
Lưu trú 1 đêm vào Tháng 4, 2024

8/10 - Tốt

Cari

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This wasn’t a “fancy” place by any means, but was honestly great for the price. It seems to have been upgraded on the inside recently, but you can tell it’s an older building. The outside looked a little unattended. But honestly, our beds were comfy and sheets were nice. Bathroom had ample towels and shower was clean. The breakfast was limited; I was excited about the waffle maker, but there wasn’t any batter. There was no juice. But, I had a couple of eggs and a couple of sausage links, and that was enough to start the day. The staff was all super nice. I’d totally stay here again for the value. This was about half as much as anything else I was looking at, and though there weren’t many “frills,” it was more than sufficient for a one-night stay in town.
Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

GARY

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean, affordable, comfortable.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Donna

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024

6/10 - Được

paula, lincoln

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
It was okay.
Lưu trú 2 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Amber

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice friendly place to stay
Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Youngwoo

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Every crews are very kind. Thanks a lot.
Lưu trú 5 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Lane

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The directions on how to find the property were difficult to follow.
Lưu trú 1 đêm vào Tháng 4, 2024

6/10 - Được

Jeffrey

Đi cùng gia đình
Smelled like pot going to our room off the elevator. My wife has a hard time walking and u cant use your card with any of the side doors for convenience. U have to walk clear to lobby and then back down to elevators. Shower drain was very slow. When i tried to make reservations on phone they tried to charge me more than the advertised online price telling me that it may be more but at least the price was secure where the online price i paid wasnt secure. Breakfast was okay. Nothing great. Need some juice and fruit and silverware u can actually eat with.
Lưu trú 1 đêm vào Tháng 4, 2024

6/10 - Được

Rick

Thích: Nhân viên & dịch vụ
Very average accommodations. Location was good. Good value. Service from staff was outstanding.
Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Nick

Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Heather

Đi theo nhóm
Thích: Tiện nghi, dịch vụ
Hotel was very clean. Nice refreshments available and good breakfast bar. Nickolas was a wonderful front desk host and helped guide us with suggestions around town.
Lưu trú 1 đêm vào Tháng 4, 2024

8/10 - Tốt

Tiffanie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was good, the only thing I didn’t like was the bathroom sink was in the room and not in the bathroom
Lưu trú 3 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Jeff

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I love this property and where I stay when I'm in Holland
Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Adam

Lưu trú 2 đêm vào Tháng 2, 2024

8/10 - Tốt

Deanna

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly staffand hod popcorn. Breakfast was minimal on some items.
Lưu trú 1 đêm vào Tháng 3, 2024
Doug Pollock General Manager trả lời vào 31/03/2024
Thank you for taking the time to write a review, we appreciate the feedback.

6/10 - Được

Erin, Terre Haute

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
The hotel was very affordable. The room was clean and had plenty of space for my family. The employees were extremely friendly! The downsides were that the pool was out of order and breakfast wasn’t great. The hotel was generally clean, but not modern.
Lưu trú 1 đêm vào Tháng 3, 2024
Doug Pollock General Manager trả lời vào 31/03/2024
Thank you for taking the time to write a review, we appreciate the feedback. We do apologize that during your stay with us our pool was out of order for maintenance. It has since been repaired and is open once again.

10/10 - Xuất sắc

Madison

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Ashleh Sosa General Manager trả lời vào 27/03/2024
Thank you for the review. We appreciate the feedback.

4/10 - Kém

Rachel

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Ashleh Sosa General Manager trả lời vào 27/03/2024
Thank you for the review, we appreciate the feedback. We apologize that your stay was not up to your expectations.

10/10 - Xuất sắc

Baltazar

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms where really clean and the hot tub was nice.
Lưu trú 2 đêm vào Tháng 3, 2024
Ashleh Sosa General Manager trả lời vào 25/03/2024
Thank you for taking the time to write a review, we greatly appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again for your future visits to the Holland area.

8/10 - Tốt

Ryan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Little older property but pretty clean. Good value!
Lưu trú 2 đêm vào Tháng 3, 2024
Ashleh Sosa General Manager trả lời vào 25/03/2024
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again for your future visits to the Holland area.

10/10 - Xuất sắc

Steven

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
The price was good - but the room was over deodorized I am a migraine sufferer and it was very hard for me to be in the room the smell was SO STRONG! there was a little bit of mold around the soap dish in the shower and it was hard for me to get in and out of the tub for a shower as the bottom was super slippery and sloped in the middle. I overcame all that but when I used the ice machine on the first floor that is where I lost it. The amount of MOLD on that machine was overwhelmingly gross. I clean homes for a living and that is just not acceptable at all because there is NO way that could be overlooked if it was being checked. The pool was not heated either - we were looking forward to swimming - this was a night away from our home and kids and animals and we got to use the hot tub but not the pool. Also as we got out of the hottub some people came in with babies and put them in the hot tub with NO DIAPERS needless to say we didn't get back in after using it once. So sad
Lưu trú 1 đêm vào Tháng 3, 2024
Ashleh Sosa General Manager trả lời vào 24/03/2024
Thank you for taking the time to write a review, we appreciate the feedback. We do apologize that there were so many issues during your stay. We will use your review to ensure that no other guests have a similar experience.