Thank you, Adam! We are glad you enjoyed our vibe. Hope to have you again soon!

Kara,Thank you for all of your incredible feedback! I am glad you all had such a wonderful time. We hope to have you back again, soon!

Deb, we are sorry that we did not meet all your needs. We as a team are reflecting on all of your observations and correcting them. We are continuously working on staffing and have made changes already to have more staff on hand to ensure guests are all taken care of. We thank you for the time and feedback, and we will correct these issues. All the best, Highlander Hotel Team

Thank you so much for taking the time to let us know about your stay. We apologize for falling short on the specific items you mentioned. I do want to let you know that as of this week we have already corrected the arcade games and today the pool was deep cleaned to eliminate the film. We are hopeful that these few hiccups will not hold you back from coming to see us again. We LOVE to entertain! All the best,Highlander Hotel Team

Sarah,We appreciate your feedback. I am happy to hear you were happy with our team, and our awesome pool area! We will notify maintenance of these issues immediately.

Jen! Thank you so much for your kind words. We are glad you had such a great time. We look forward to having you again soon!

Joy,We appreciate your feedback. We are happy you are pleased with our staff! Of course, with any pool the floors can get slippery when wet. We do our best to keep the area dry as possible.

Paige,Thank you for the feedback! We are so glad you enjoyed your multiple night stay with us, and hope to have you back in the future!

Thank you for your kind words, Cheryl!We hope to have you back again soon.

Thank you, James!We are glad you enjoyed your stay!

Barbara, We are so glad you and your family had such an amazing time. We hope to have you guys back again soon!

Ramey,Thank you so much for your feedback. I can assure you our hot tub gets a scrub down weekly and is tested monthly by the state and Hygienic Laboratory to stay open. Our spa gets it most use during spring break. We hope you enjoyed your time with us, as well.

Sarah, Thank you for your kind words! We are glad you had such a great time in the pool!

Thanks, Amber! Glad you had a great stay with us. Hope to have you back again soon.

Carol,Thank you for your feedback. We appreciate you noticing our teams hard work!

Cary,We are glad you enjoyed your stay! We hope to see you back again soon.

Glad you guys had such a wonderful time with us! I will definitely look into this for you and pass this information along. Thank you!!

Thank you, Bailey! We are happy to hear you have enjoyed all of the improvements. Hope to have you back again soon! Look forward to having you guys again soon.

Nina, We appreciate your feedback. We are sorry you had a less than perfect stay with us. Our busiest days in the pool are definitely are Friday's and Saturday's as you can imagine, as many families stay with us for our oversized pool! We will be sure to speak again with our pool attendant staff. Thank you,

Thank you for the positive feedback. We are glad you have enjoyed your room, and your stay!

Thank you, Cody!

Thank you, Carlyn! We are glad you enjoyed your stay!

Hi Craig,Thank you for your feedback. I will be sure to pass this on. Our poolside and courtyard rooms do have black-out type curtains in the rooms! We hope to see you back again soon.

Thank you for your kind words, Benjamin! We are glad you loved the hotel and had an exceptional stay! The snow frustrated us, too! Unfortunately, we were at the mercy of our snow-plower, everyone was incredibly backed up. We would love to have you back (now that the snow is gone!)

Thank you, Kourtney. Please feel free to reach out with any other questions or concerns.