"My family and I loved our stay at Jewel Grande even though there were some things they need to improve. First, the staff were excellent. They were kind, friendly and very helpful. Our butlers Denton and Aston were wonderful. We were celebrating my daughter's 16th birthday and Aston went out of his way to decorate our room and door. He also had the staff at the restaurant sing Happy Birthday to her and present her with a cake. They made sure we had transportation anywhere we wanted to go. They were great! Security was great also. We felt very safe. Our only concerns were housekeeping, the condition of the room and the air conditioning. The room was huge and we loved the space but the room was not clean to ou liking. The floors were dirty and the cushions on the patio furniture had large stains. The bedroom windows were very dirty. As if they've never been cleaned. We requested to have the cushions changed but housekeeping never changed them even though they said they would. The room only got a little cool at night. During the day the room was only slightly cooler than outside. They tell you to keep the patio doors closed but that doesn't help. There was only one elevator working and the areas near the elevator was extremely hot. They need to invest in updating the entire property not just one building. Transportation was also an issue. They should provide shuttle service at least to some of the local attractions. We had to pay for a ca eytime we wanted to go right down the "
