尊敬的宾客：您好！感谢您选择入住义乌香格里拉大酒店，并利用宝贵的时间与我们详细的分享您此次的入住体验。仔细阅读了您的反馈，很遗憾此次入住未能达到您的预期，给您带来的不便我们深感抱歉。我们已将您上述所提及的问题反馈到了相关部门及负责人，并及时做好整改，同时我们会有针对性的对酒店员工加强培训，弥补此类疏漏。如果您愿意给我们一个机会来赢得您对我们的信任，义乌香格里拉全体同仁将竭诚为您服务，真诚的希望您能再次光临酒店。

Dear Guest, Thank you for choosing Shangri-La Hotel, Yiwu as prefer stay. It is appreciated to receive your feedback with encouraging comments. As for the problem you mentioned, we will improve it in time.We sincerely hope that we will have the opportunity to welcome you back to our hotel in the future.

Dear Guest, Thank you for choosing Shangri-La, Yiwu as prefer stay and taking up the time to bring to our attention on the feedback from your unsatisfactory experience. We have taken note of the comment and please accept my sincere apologies to you for the unsatisfactory experience. Rest assured that the corrective actions will be taken to rectify the situation and more staff training will be conducted in order to strive for better customer service in the future. Once again, thank you for sharing the comment and we sincerely hope that we will have the opportunity to redeem ourselves and welcome you back to Hotel in the future.

感谢您入住我们的酒店。非常感谢您的反馈！