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"Staff were brilliant."

"While the room itself provided a comfortable bed, the rest of my stay was marred by poor service and hygiene concerns. Most notably, the bathroom had a persistent smell of sewage which made the environment very unpleasant. The bar area appears to be significantly understaffed and poorly managed. On one evening, I waited 20 minutes for a drink while the lone barmaid was clearly distressed by the volume of orders; despite her requesting help, none was provided. On a separate occasion, the staff behind the bar appeared completely untrained and lacked basic knowledge of service. It was disappointing to see hardworking staff left unsupported and guests left waiting."

"The central location, friendly and efficient staff, and clean and comfortable room made for an enjoyable stay and I will definitely book again."

"Beautiful hotel, comfortable rooms and friendly staff. The location is perfect and we enjoyed every minute! "

"We stayed in the main house as I had read poor reviews for the lodges. Our room overlooked the river and mill wheel which was lovely. The room was clean and tidy but the bathroom was a little dated."

"Staff were really good, and extremely helpful and friendly. Only gripe would be that our room was really hot although as soon as we raised the issue, it was sorted."

"Great location, parking close by. Breakfast expensive for what it is a nicer options near by"

"This a little gem of a hotel. Super staff super convenient and has great rooms"

"Really excellent service in delightful hotel . Bath is a fascinating city and the hotel is easy walking distance from all the historical must sees and excellent range of restaurants ."