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Reviews of JR East Hotel Mets Kokubunji

3 out of 5
JR East Hotel Mets Kokubunji
3-20-3 Minami-cho, Kokubunji, Tokyo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 211 out of 366 reviews" "
Rating 8 - Good. 125 out of 366 reviews" "
Rating 6 - Okay. 20 out of 366 reviews" "
Rating 4 - Poor. 5 out of 366 reviews" "
Rating 2 - Terrible. 5 out of 366 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fabian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how it’s so close to the train station. The noise was not as loud as I thought see how the station was next door so that was pleasant. The room was spacious and the restroom were tall friendly.
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for overnight stay
Stayed 1 night in May 2024

10/10 Excellent

Yumiko

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Yumiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All hotel staff are nice and friendly room was very clean
Stayed 3 nights in Apr 2024

8/10 Good

Junko

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was very close to the train station. It was so convenient. A lot of restaurants around the hotel.
Stayed 18 nights in Mar 2024

10/10 Excellent

MUIBAT KEHINDE

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean, the staff were so friendly and the location is 👍
Stayed 7 nights in Feb 2024

8/10 Good

Junko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
入り口には階段だけしかなく大きい、または重いスーツケース持参の場合には、とても不便で大変でした。 それ以外は、駅に近いし、部屋の掃除も綺麗にしてもらい、よかったです。
Stayed 6 nights in Nov 2023

4/10 Poor

Umeshwar

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Access from the street to the lobby is very inconvenient -- I had to carry my heavy suitcase two flights of stairs from the street level to the lobby. There appears to be a freight lift, but the instructions were only in Japanese, which is not helpful for foreign travelers. If you cannot provide help with luggage from the street, at least provide instructions in English for using the freight lift. I will not stay in this hotel in future.
Stayed 1 night in Jul 2023

10/10 Excellent

Jun

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Suggest it’ll be better if building an elevator for people who carry luggage
Stayed 4 nights in Jul 2023

10/10 Excellent

Hayashi

Stayed 1 night in May 2023

10/10 Excellent

Jun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is second time to stay this hotel because it’s reasonable price for business and very convenient to connect JR trains and there are lots of shopping and restaurants near by.
Stayed 1 night in Apr 2023

10/10 Excellent

Haruka

Stayed 2 nights in Mar 2023

10/10 Excellent

Keiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jan 2022

10/10 Excellent

Iska

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

JenH., New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! Everything was clean, the sheets were Crisp and the hot water kettle was easy to use. The location is ideal! 35 minutes by train to Tokyo And very convenient to every amenity, shop, restaurant, Bakery, coffee shop, clothing store, convenience store and grocery store you may need!
Stayed 2 nights in Oct 2019

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019

10/10 Excellent

Morio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very convenient location. Staff very pleasant and helpful. However the bed had one side against a wall and it could not be moved.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I think the pillows and linens could have been washed, cleaned and changed daily. There was a weird smell on the comforters.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Clean, modern, new, super convenient. The breakfast was excelent.
Stayed 1 night in Dec 2018

10/10 Excellent

Hon Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very close to JR station, and clean, very comfortable. Near to shopping mall. WIFI is very fast. hotel breakfast seems a lot no good which need improve.
Stayed 3 nights in Nov 2018

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME HOTEL
Very clean, up-to-date accommodations. Friendly staff. Close to train station. Nice breakfast.
Stayed 2 nights in Oct 2018

8/10 Good

Itsuko

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

ユウコウ

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
駅すぐで清潔でした
Stayed 1 night in May 2024

10/10 Excellent

Aya

Travelled with group
とても広くて綺麗でした！外出時間が長かったのでもっと滞在時間を多く取れたら良かったです。
Stayed 1 night in May 2024

10/10 Excellent

MIHWA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

MEGUMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GWに利用しましたが、チェックインもチェックアウトも専用機がありスムーズでした。また駅近というより、駅ビル内にある感じなので、ご年配の方やお子様連れにも利用しやすいと思います。たくさん飲食店があって食事することも全く困らない立地の良さでした。
Stayed 1 night in Apr 2024

8/10 Good

Kosuke

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Hiroko

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
チェックインもチェックアウトも全てPCの画面操作でスムーズでした。1人で宿泊しましたが、サービスで広い部屋が用意してあり、とても快適でした。バスタブは広く深く、ゆったりと入れて、日本人好みと思いました。駅に隣接していて、とても便利でした。
Stayed 1 night in Apr 2024

6/10 Okay

mika

Business traveller
特に印象は無い
Stayed 1 night in Mar 2024

8/10 Good

MICHIKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Harumi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ちょうど良い距離感での対応がとても心地良く感じました。 会社の教育がきちんとされてる印象でした。 次回も利用させていただきたいと思います。
Stayed 2 nights in Apr 2024

8/10 Good

Toshiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

アズサ

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

KUNIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても便利でした。 ホテルもとてもよかったです。 スタッフさんとても親切でした。
Stayed 1 night in Mar 2024

10/10 Excellent

KOICHIRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅の横で便も良く、清潔で良かったです。
Stayed 1 night in Mar 2024

8/10 Good

??

Liked: Cleanliness, amenities
駅から違いのが良かったです
Stayed 2 nights in Mar 2024

8/10 Good

SACHIKO

Stayed 1 night in Mar 2024

8/10 Good

Hisako

Stayed 1 night in Feb 2024

10/10 Excellent

Sachie, Toyonaka city Midorigaoka

Stayed 1 night in Feb 2024

8/10 Good

ヒロフミ

Stayed 1 night in Feb 2024

8/10 Good

Hidemi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
３Fフロントまで階段なので、重いスーツケースがあると大変です。
Stayed 2 nights in Dec 2023

10/10 Excellent

??

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフが親切。わからないことも何でも聞けて助かりましたです
Stayed 1 night in Feb 2024

10/10 Excellent

YOUNG KEUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

あゆこ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
快適に過ごせました。
Stayed 1 night in Dec 2023

10/10 Excellent

Masanori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
隣室の声がけっこう聞こえました…まぁ致し方ないのかと思います。 他は快適でした
Stayed 1 night in Jan 2024

10/10 Excellent

Akihiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Norimoto

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

mika

Disliked: Cleanliness, staff & service, property conditions & facilities
言うまでも無い。
Stayed 1 night in Dec 2023