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Nhận xét về Sunway Lagoon Hotel (formerly Sunway Clio Hotel)

4 out of 5
Sunway Lagoon Hotel (formerly Sunway Clio Hotel)
Jalan PJS11/15, Off Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Selangor

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 212/419 nhận xét" "
Đánh giá 8 - Tốt. 171/419 nhận xét" "
Đánh giá 6 - Được. 19/419 nhận xét" "
Đánh giá 4 - Kém. 9/419 nhận xét" "
Đánh giá 2 - Tồi. 8/419 nhận xét" "

9,0/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

KAI YIN GABRIEL

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
good!
Lưu trú 3 đêm vào Tháng 4, 2024
Management of Sunway Lagoon Hotel trả lời vào 22/05/2024
Dear Kai Yin, Thank you for choosing Sunway Lagoon Hotel. We are pleased to learn that you enjoyed your stay and looking forward for your return soon.

10/10 - Xuất sắc

Khairul Khalil

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed at this hotel for 2 nights. Very clean and refreshing, with floral scent throughout the lobby to welcome guests. Rooms and corridors extremely clean and looks new. Mall just next door, very convenient. Definitely will stay here again in the near future.
Lưu trú 2 đêm vào Tháng 4, 2024
Management of Sunway Lagoon Hotel trả lời vào 17/04/2024
Dear Khairul, Thank you so much for staying with Sunway Lagoon Hotel. We are glad that you enjoyed your stay. Indeed the location next to the mall is convenient for traveler to explore. We looking forward for your return soon!

8/10 - Tốt

Freeman

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice view
Lưu trú 1 đêm vào Tháng 4, 2024
Karen Lee trả lời vào 12/04/2024
Dear Freeman, Thank you so much for sharing your wonderful family staycation experience at Sunway Lagoon Hotel! Our rooms with view of the lagoon is indeed a favorite amongst our guests and I am glad to hear that you enjoyed it as well. We look forward to welcoming you back to Sunway City in the near future!Warm regardsManagement of Sunway Lagoon Hotel

10/10 - Xuất sắc

Sai

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good service , thank you for everything’s 🙏🙏🙏
Lưu trú 1 đêm vào Tháng 4, 2024
Karen Lee trả lời vào 08/04/2024
Dear Sai, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Lagoon Hotel

10/10 - Xuất sắc

Daryl Keen Hoong

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Best thing is the hastle free & strong wifi in the entire resort (hotels, shopping mall, restaurants, theme park).
Management of Sunway Lagoon Hotel trả lời vào 26/03/2024
Dear Daryl, Thank you so much for staying with us. We are glad that your stay with us was pleasant and indeed the access to shopping mall, restaurants, theme park are very convenience. We looking forward to welcoming you back again soon!

8/10 - Tốt

Burhan

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean environment and good service
Lưu trú 5 đêm vào Tháng 3, 2024
Management of Sunway Lagoon Hotel trả lời vào 12/03/2024
Dear Burhan, Thank you for staying with Sunway Lagoon Hotel. We are pleased to lean that your stay with us was pleasant. we looking forward for your return soon!

10/10 - Xuất sắc

Kristin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Underrated Hotel connected to Sunway Mall
This was the perfect mid-range priced hotel connected to the Sunway mall for us. Perhaps more expensive than others in the area of course, but you get what you pay for. The room was exceptionally large, the bed was comfortable, and all of the amenities were included! Keyed access to go to different floors of the hotel. The pool though was a disappointment (February) as it hadn't been cleaned and was rife with algae. But atleast we were able to layout and get some sunlight. The Breakfast Buffet wasn't within our budget, but we went to the local places to eat within the mall instead, which was just fine. Easy ride-share pickup. Nice staff. The place looked and smelled clean. It's nice to be able to access all of the Subway properties in one place, without having to take a taxi everywhere. You simply walk. I would definitely stay here again!
Lưu trú 4 đêm vào Tháng 1, 2024
Management of Sunway Lagoon Hotel trả lời vào 29/02/2024
Dear Kristin, Thank you for staying with Sunway Lagoon Hotel. Indeed the convenience location and easy access to mall is a plus point. We noted on your feedback and the relevant departments will action on it. Looking forward to seeing you again!

8/10 - Tốt

Jia Nee

Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Karen Lee trả lời vào 27/02/2024
Dear Jia Nee, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that you enjoyed your stay and the view outside. We hope to see you again soon.

4/10 - Kém

Jia Chen

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 2, 2024
Karen Lee trả lời vào 27/02/2024
Dear Jia Chen, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us.We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future.We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.Best Regards,Management of Sunway Lagoon Hotel

10/10 - Xuất sắc

Junkyu

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Management of Sunway Lagoon Hotel trả lời vào 14/02/2024
Dear Junkyu, Thank you for staying with Sunway Lagoon Hotel. we are pleased to learn that you have enjoyed your stay and looking forward to welcoming you again!

8/10 - Tốt

CHUNG LUEN

Thích: Sạch sẽ, nhân viên & dịch vụ
satisfy
Lưu trú 2 đêm vào Tháng 1, 2024
Management of Sunway Lagoon Hotel trả lời vào 05/02/2024
Dear Chung Luen, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your staying experience was great! Looking forward to welcoming you back.

10/10 - Xuất sắc

TAIJI

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
beautiful room and gorgeous vew from the window
Lưu trú 1 đêm vào Tháng 1, 2024
Management of Sunway Lagoon Hotel trả lời vào 05/02/2024
Dear Taiji. Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that you enjoyed your stay and the view outside. We hope to see you again soon.

8/10 - Tốt

Pau

Khách đi công tác
Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Management of Sunway Lagoon Hotel trả lời vào 28/01/2024
Dear Pau, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your stay with us was good. Looking forward to welcoming you back soon.

10/10 - Xuất sắc

TAKAE

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was well cleaned and comfortable. Considering the transfer station, it was easier to travel by Grab than by bus or train.
Lưu trú 3 đêm vào Tháng 1, 2024
Management of Sunway Lagoon Hotel trả lời vào 28/01/2024
Dear Takae, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your stay with us was good. Looking forward to welcoming you back soon.

10/10 - Xuất sắc

ChengKwee

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 12, 2023
Management of Sunway Lagoon Hotel trả lời vào 28/01/2024
Dear ChengKwee, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your stay with us was good. Looking forward to welcoming you back soon.

2/10 - Tồi

Larcee

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff are quite unperturbed and unaccomodating. Need to learn to speak English for English speaking guests. And need to smile more and be welcoming.
Lưu trú 5 đêm vào Tháng 12, 2023
Management of Sunway Lagoon Hotel trả lời vào 28/01/2024
Dear Larcee, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

10/10 - Xuất sắc

David

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2023
Management of Sunway Lagoon Hotel trả lời vào 28/01/2024
Dear David, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your stay with us was good. Looking forward to welcoming you back soon.

10/10 - Xuất sắc

Ericson

Lưu trú 2 đêm vào Tháng 11, 2023
Management of Sunway Lagoon Hotel trả lời vào 24/11/2023
Dear Ericson, It is an absolute pleasure to know that you had a great stay with Sunway Lagoon Hotel and experienced the newly added features and facilities. Thank you very much for your review. Once again, thank you and we look forward to welcoming you back to Sunway Lagoon Hotel in the near future.

10/10 - Xuất sắc

Seiji

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ショッピングモール直結で快適です。
Lưu trú 1 đêm vào Tháng 10, 2023
Management of Sunway Lagoon Hotel trả lời vào 22/10/2023
Dear Seiji, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

10/10 - Xuất sắc

Mohammed

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved it. Everything you want is close to you. The room is clean and comfortable. The water park is so fun and amazing The mall is soon good. Highly recommend this hotel!
Lưu trú 3 đêm vào Tháng 10, 2023
Management of Sunway Lagoon Hotel trả lời vào 22/10/2023
Dear Mohammed, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

10/10 - Xuất sắc

Jacklyn

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good & comfortable stay
Lưu trú 4 đêm vào Tháng 10, 2023
Management of Sunway Lagoon Hotel trả lời vào 22/10/2023
Dear Jacklyn, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

10/10 - Xuất sắc

Rina, Chino

Lưu trú 5 đêm vào Tháng 10, 2023
Management of Sunway Resort Hotel trả lời vào 05/11/2023
Dear Rina, t is an absolute pleasure to know that you had a great stay with Sunway Resort Hotel and experienced the newly added features and facilities. Once again, thank you and we look forward to welcoming you back to Sunway Resort Hotel in the near future.

10/10 - Xuất sắc

Pau

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 9, 2023
Management of Sunway Lagoon Hotel trả lời vào 05/10/2023
Dear Pau, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

8/10 - Tốt

SOAK WAN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy access to shopping mall for meals
Lưu trú 10 đêm vào Tháng 8, 2023
Management of Sunway Lagoon Hotel trả lời vào 12/09/2023
Dear Soak Wan, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

4/10 - Kém

AHMED

Thích: Sạch sẽ, tiện nghi phòng
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not good
Clean hotel, not answering emails nor calls, all staff especially front desk not cooperatve at all, all staff not smiling, we reserved for honeymoon, but I think better to reserve in an other hotel,
Lưu trú 3 đêm vào Tháng 8, 2023
Management of Sunway Lagoon Hotel trả lời vào 11/09/2023
Dear Ahmed, Thank you for taking the time to share your recent experience at our hotel, and we truly value and appreciate your feedback. Please accept our sincere apologies for the lapse in service and rest assured that we investigated and shared the points you have highlighted with the relevant teams for a thorough review. Our team has reached out to you and looking forward for your return during your next visit.

8/10 - Tốt

Lee Kian

Lưu trú 3 đêm vào Tháng 8, 2023
Management of Sunway Lagoon Hotel trả lời vào 04/09/2023
Dear Lee Kian, Thank you so much for staying with Sunway Lagoon Hotel. We are pleased that your stay with us were wonderful and looking forward for your return.

10/10 - Xuất sắc

Nadia

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent location. Hotel staff friendly and accommodating. Breakfast buffet was good with a big selection of different foods. Rooms are modern and spacious. Adjacent to the mall so lots of shopping and dining options. Wifi is strong and super easy to connect. Overall I had a great stay and would stay here next time I am in KL.
Lưu trú 6 đêm vào Tháng 7, 2023
Management of Sunway Lagoon Hotel trả lời vào 02/08/2023
Dear Nadia, Thank you for choosing to stay with us again at Sunway Pyramid Hotel. It is for returned guests like yourself that the staff strive to achieve. Will share your review with the team, they will be delighted. The hotel's direct connection to the mall does indeed provide the convenience to all our guests with over 900 retail outlets and complimented by over 170 F&B outlets. We look forward to welcoming you back to Sunway City again

8/10 - Tốt

Angie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient to move around tru walk shopping malls
Lưu trú 2 đêm vào Tháng 7, 2023
Management of Sunway Lagoon Hotel trả lời vào 27/07/2023
Dear Angie, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall does indeed provide the convenience to all our guests with over 900 retail outlets and complimented by over 170 F&B outlets. We look forward to welcoming you back to Sunway City again!

10/10 - Xuất sắc

MyPillow

Lưu trú 3 đêm vào Tháng 7, 2023
Management of Sunway Lagoon Hotel trả lời vào 11/08/2023
Dear MyPillow, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

8/10 - Tốt

Masitah

Lưu trú 1 đêm vào Tháng 7, 2023
Management of Sunway Lagoon Hotel trả lời vào 11/08/2023
Dear Masitah, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

10/10 - Xuất sắc

Han Hong

Lưu trú 2 đêm vào Tháng 5, 2023
Management of Sunway Lagoon Hotel trả lời vào 01/06/2023
Dear Han Hong, Thank you for choosing Sunway Lagoon Hotel. we are delighted to learn that you have a good staying experience here and we looking forward to welcome you back in the near future.

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good centrally located hotel
The shower drainage back flowed but was quickly rectified. Location is great but the carpark is expensive.
Lưu trú 4 đêm vào Tháng 5, 2023
Management of Sunway Lagoon Hotel trả lời vào 28/05/2023
Dear Guest, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel. We apologize for the inconvenient caused and glad that it was quickly resolved. We look forward to welcoming you back to Sunway City Kuala Lumpur Hotels!

10/10 - Xuất sắc

NOERU

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
部屋も広く快適でしたが、シャワーの排水溝がとても狭く、なかなか流れないため途中で水が床に溜まっていました…。シャワーの水圧も弱めでした。 その排水溝問題を除けば、ラグーンやピラミッドが隣にあってアクセス良かったですしとっても快適でした!ありがとうございました。
Lưu trú 1 đêm vào Tháng 5, 2023
Management of Sunway Lagoon Hotel trả lời vào 28/05/2023
Dear Noeru, Thank you for choosing to stay with Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

4/10 - Kém

Ka man

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Unexpectedly bad attitude and services. No service languages at front desk nor restaurant. My package wasn’t included a breakfast and when i was walking in the restaurant they have checked their list and sent me in, so i would have expected they knew. While i was eating, 3 staffs! 3 staffs came to me at different time just to tell me my package was not including breakfast. Seriously? I have already said I knew the first time. FINE! When i was leaving the restaurant the staff stopped me rudely and commanded me to pay on spot. Never in my life of travelling all these years around the world been asked to pay for a meal with this terrible manner!! Alright, fine, i was going to pay cos I wasn’t going to go back anyway. That’s when I realised the price of the breakfast was not the same as what was mentioned on the Expedia description. So i showed the staff my booking details and wanted them to double check. And that staff just said “this is what we going to charge” and not willing to double check at all. Fine, was thinking may be the restaurant staff didn’t know how to check on that. So I paid without further discussion and got down to chat with the front desk staff. Interestingly saying, they literally told me to check with Expedia on my own because they would never charge their breakfast this price. What? So it became my responsibility that you guys didn’t communicate well on what supposed to be selling on a platform? Honestly, not recommended this hotel! That is.
Lưu trú 6 đêm vào Tháng 5, 2023
Management of Sunway Lagoon Hotel trả lời vào 29/05/2023
Dear Ms. Ka Man,Greetings from Sunway Lagoon Hotel!First and foremost allow me to apologize over the delay in responding as we were investigating in detail of your highlighted concerns.Ms. Ka Man, we certainly acknowledge the inconvenience you had to go through while having breakfast. This occurrence by no means represents our high standards of service which we extend to all of our guests. All of us at Sunway Lagoon Hotel take pride in providing our guest with the highest standard in hospitality and we regret for any inconvenience caused. Thus we have noted your feedback and will focus an immediate improvement.Ms. Ka Man, although we cannot undo what had occurred, rest assured that some very valuable lesson have been learnt and we sincerely hope that you will be willing to allow us to show you the true side of Sunway hospitality. Please do not hesitate to contact us directly on your next visit and we will be most happy and appreciative to take care of your arrangements personally. Once again, please accept our sincere apologies.

6/10 - Được

Lai Shan

Lưu trú 3 đêm vào Tháng 5, 2023
Management of Sunway Lagoon Hotel trả lời vào 14/06/2023
Dear Lai Shan, Thank you for choosing Sunway Lagoon Hotel as you preferred hotel. We are glad that your stay was pleasant. Looking forward for your return soon.

10/10 - Xuất sắc

Tony Yi Wei

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Awesome
Nice hotel, clean and location Great next to shopping mall and resort park. Friendly staff.
Lưu trú 1 đêm vào Tháng 4, 2023
Management of Sunway Lagoon Hotel trả lời vào 01/05/2023
Dear Yi Wei, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

2/10 - Tồi

Chun Ming

Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2023
Management of Sunway Lagoon Hotel trả lời vào 23/05/2023
Dear Chun Ming, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

10/10 - Xuất sắc

Allan

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The great staff were keen to hel ant the room and outlook were outstanding
Lưu trú 4 đêm vào Tháng 4, 2023
Management of Sunway Lagoon Hotel trả lời vào 13/04/2023
Dear Allan, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel. We look forward to welcoming you back to Sunway City!

8/10 - Tốt

Giordano

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Molto buono
Stanza ampia e pulita. Personale gentile, internet veloce. Accanto ad un immenso centro commerciale. Molto buono
Lưu trú 3 đêm vào Tháng 3, 2023
Management of Sunway Lagoon Hotel trả lời vào 13/04/2023
Dear Giordano, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

8/10 - Tốt

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Comfortable
Comfortable stay.
Lưu trú 3 đêm vào Tháng 2, 2023
Management of Sunway Lagoon Hotel trả lời vào 08/03/2023
Dear guest, Thank you for choosing Sunway Lagoon Hotel as your preferred accommodation. We are glad to learn about your comfortable stay with us and looking forward for your next visit soon.

10/10 - Xuất sắc

LUE, Clovis

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The place was very clean. It’s a nice facility. However, the bell person took advantage of us with the car transfer from the hotel to our new hotel in Bukit Bintang, the Dorsett Kuala Lumpur. The staff negotiated 90 rm but Grab stated it was only 26 rm. We had not learn how to use Grab at that time. We expected the hotel staff to be fair and not take advantage of our ignorance. It was our first time in KL, Malaysia.
Lưu trú 1 đêm vào Tháng 2, 2023
Management of Sunway Lagoon Hotel trả lời vào 13/04/2023
Dear Lue, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

10/10 - Xuất sắc

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 2, 2023
Management of Sunway Lagoon Hotel trả lời vào 08/03/2023
Dear guest, Thank you for choosing Sunway Lagoon Hotel as your preferred accommodation. We are glad to learn about your pleasant stay with us and looking forward for your next visit soon.

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Near shopping mall and restaurant. Convinient.
Lưu trú 1 đêm vào Tháng 1, 2023
Management of Sunway Lagoon Hotel trả lời vào 25/01/2023
Dear Guest, Thank you for choosing to stay with us again at Sunway Lagoon Hotel. The hotel's direct connection to the mall does indeed provide the convenience to all our guests with over 900 retail outlets and complimented by over 170 F&B outlets. We look forward to welcoming you back to Sunway City again!

10/10 - Xuất sắc

Abu Talib

10/10 - Xuất sắc

Eng Kheng

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú

8/10 - Tốt

Lye Soon

Lưu trú 2 đêm vào Tháng 12, 2022
Management of Sunway Lagoon Hotel trả lời vào 25/01/2023
Dear guest, Thank you for choosing to stay with us again at Sunway Lagoon Hotel. We look forward to welcoming you back to Sunway City again!

8/10 - Tốt

Hanson

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Check in was easy and fast. Surprised that they do not provide complementary parking. Charge is RM15 per day.
Lưu trú 3 đêm vào Tháng 12, 2022
Management of Sunway Lagoon Hotel trả lời vào 25/01/2023
Dear Guest, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel. We look forward to welcoming you back to Sunway City!

6/10 - Được

KIT CHUNG

Lưu trú 2 đêm vào Tháng 11, 2022

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
A good hotel that could be great
1. The rooms were sufficiently large for 3 adults. Had we known, we could have just booked a room instead of two. 2. The super-king bed was firm and comfortable, however, the bedding tends to be "warm" towards the early morning - it disrupts a good night rest. We had the room temp set at 17deg C, yet constantly waking up. The bedding material is perhaps unsuitable for Malaysian environment. 3. The proximity to Sunway Pyramid is a huge plus, with shops and food within close reach.
Lưu trú 6 đêm vào Tháng 10, 2022
Management of Sunway Clio Hotel trả lời vào 19/10/2022
Dear Guests, Thank you for taking the time to share your stay experience at Sunway Clio Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

10/10 - Xuất sắc

Kelvin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2022
Management of Sunway Clio Hotel trả lời vào 16/10/2022
Dear Kelvin, Thank you for sharing your review to us. We are glad that you have a pleasant stay with us and looking forward for your return in the near future.