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Nhận xét về La Quinta Inn by Wyndham Kansas City Lenexa

2.5 out of 5

Nhận xét

7,2

Tốt

Đánh giá 10 - Xuất sắc. 319/1006 nhận xét" "
Đánh giá 8 - Tốt. 281/1006 nhận xét" "
Đánh giá 6 - Được. 177/1006 nhận xét" "
Đánh giá 4 - Kém. 118/1006 nhận xét" "
Đánh giá 2 - Tồi. 111/1006 nhận xét" "

7,2/10

Sạch sẽ

8,0/10

Nhân viên & dịch vụ

6,8/10

Tiện nghi, dịch vụ

6,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,2/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Natasha

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Sara, Rose Hill

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
The property is in need of an upgrade, and the ceiling in our room had a fairly large water spot from an obvious leak.
Lưu trú 2 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 26/05/2024
Hi Sara,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 - Tốt

David

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was close to side entrance/exit
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 22/05/2024
Hi David,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 - Kém

Ramona

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When entering the lobby, there is a distinct scent - possibly an air freshener, but very overpowering in an unpleasant way. Only 2 luggage carts for the entire hotel. The elevator is in the center of the hotel; the hallways are like a maze - dark and uninviting. Mud and dirt on the stairways inside the hotel. Rags stuffed under an inside door to hold it open. Chairs on the 2nd floor sitting area very dirty and stained. Part of ceiling inside the room is damaged and falling down. Cabinet inside room - door fell off when tried to open. Rooms are stark and uninviting - nothing on the walls, etc. I realize this was an inexpensive option, but far too many negatives to make me recommend or stay again.
Lưu trú 2 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 22/05/2024
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 - Tốt

Greg

Location was acceptable
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 22/05/2024
Hi Greg,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

2/10 - Tồi

Tamara

Đi cùng gia đình
Check in at 3pm. We were there at 3:05, went to our room, it had not been cleaned. Over a dozen rooms in the hallway were not cleaned and the maids were sitting in one room playing on their phones.
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 22/05/2024
Hi Tamara,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

6/10 - Được

Ronnie

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 17/05/2024
Hi Ronnie,Guest satisfaction is our number one objective, we really appreciate your rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

8/10 - Tốt

Richard

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to friends home and freeway acess
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 14/05/2024
Hi Richa,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 - Xuất sắc

jaimee

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 17/05/2024
Hi Jaimee,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - Xuất sắc

Alphonse

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great for reasonable cost.
Lưu trú 2 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 14/05/2024
Dear Guest,We're thrilled to hear that you found value in your stay with us. Providing a comfortable experience at a reasonable cost is one of our top priorities. Thank you for recognizing this, and we hope to have the pleasure of hosting you again in the future.

8/10 - Tốt

Mark, Bennington

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pleased with property
Lưu trú 2 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 12/05/2024
Hi Mark,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 - Tồi

Amanda

Đi cùng bạn đồng hành
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The shower is way to low. I 5'11 couldnt even wash my hair because the shower head didnt even come up to my chin. The handle on the water in the shower broke off. The mattress was very comfortable each day woke up with back hurting. To name a few. I would personally not stay here again and would not recommend it others.
Lưu trú 3 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 07/05/2024
Hi Amanda,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 - Được

Debra, Norfolk

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Needs updating
Lưu trú 2 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 07/05/2024
Hi Debra,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - Tồi

Anup

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Shower was
Lưu trú 3 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 10/05/2024
Hi Anup,Thank you for taking the time to rate us. It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future

8/10 - Tốt

Richard

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had no complaints about the property. It was a reasonable rate considering there was a major event within 15 miles of the property.
Lưu trú 2 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 07/05/2024
Hi Richard,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 - Kém

Deanna

Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We walked across the floor and there was so much dirt that it stuck to our feet. Would not recommend it to anyone.
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 07/05/2024
Hi Deanna,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

6/10 - Được

Terri

Đi theo nhóm
It is good for the price and location
Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 03/05/2024
Hi Terri,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

6/10 - Được

BigJames

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
My room had a leak from the ceiling that was close to the living room Tv I was switch out but I also was told that the room I booked wasn’t the room I got so no refund offers made
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 03/05/2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 - Xuất sắc

Barry

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 28/04/2024
Hi Barry,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating and we hope to welcome you back again before long.

10/10 - Xuất sắc

Cameron

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 25/04/2024
Dear Guest,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

2/10 - Tồi

Ana

Đi theo nhóm, Khách đi công tác
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Two outdoors door are wide opened, that is not safe for the guest. I informed the desk person and i really hope she tells the hotel manager about the situation. One of the doors seems broken. Thanks
Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 25/04/2024
Hi Ana,Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.

2/10 - Tồi

Arham

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 23/04/2024
Hi Arham,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - Xuất sắc

Kathryn

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s the most convenient, reasonably priced hotel close to my venue. It’s comfortable and the staff are welcoming and helpful.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 23/04/2024
Hi Kathryn,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

4/10 - Kém

Neshone

Khách đi công tác
Không thích: Sạch sẽ, tiện nghi, dịch vụ
Stinky
Lưu trú 3 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 20/04/2024
Dear Guest,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 - Được

Destiny

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Property was very nice but staff was no help and entered the room With my do not disturb sign on the door.
Lưu trú 4 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 18/04/2024
Hi Destiny,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

6/10 - Được

Clay

Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 07/05/2024
Dear Guest,Providing the highest level of hospitality is our number one priority. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 - Tốt

STACY

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Front desk help was very kind, room was clean, bed was comfy. Great location for shopping and eating out. I did not eat the breakfast so I can’t give an opinion on that I would stay again😁
Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 16/04/2024
Hi Stacy,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

6/10 - Được

Tamara

Easy to get to but had a problem with noise late at night
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 16/04/2024
Hi Tamara,We regret the inconvenience caused, also you had restless nights due to the noise. We cannot change the past now; however; I assure you that we will take appropriate measures to make our hotel room sound insulation. We also ensure to accommodate you with a room distant from the highway on your next visit. We assure you the best of services on your next stay.

6/10 - Được

RaihanAhmed

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Open water pipe on basin ceiling and unfinished/dirty standing shower standing fitting.
Lưu trú 3 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 14/04/2024
Hi Raihan,Appreciate you for bringing these issues to our attention. Please accept my sincere apology for the less-than-perfect stay. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again.

10/10 - Xuất sắc

Catherine

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
No place to walk the dogs. Noisy but it was a very busy weekend. The room was nice enough but for the price i expected a bathroom with room to turn around. The outside was very dirty with garbage every where.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 14/04/2024
Hi Catherine,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

8/10 - Tốt

Alex

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was very quiet, breakfast was good, nothing out of the ordinary.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 14/04/2024
Hi Alex,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

8/10 - Tốt

Sara

Good
Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 18/04/2024
Hi Sara,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - Xuất sắc

Arizona

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean rooms and friendly people
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 09/04/2024
Hi Arizona,Honestly, we are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional service. We sincerely appreciate your feedback and are happy to hear you had a wonderful experience with us. I hope that we will impress you with exemplary service during future visits.

4/10 - Kém

Leigha

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The floor in our room had chewing gum stuck all over it. The walls had holes on the bed area and bathroom, just a gross place. Yuck
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 06/04/2024
Hi Leigha,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 - Xuất sắc

Abiud

Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 26/04/2024
Hi Abjud,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - Xuất sắc

Anais

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice, comfortable and quiet place to stay when needing to make a quick stop 🙂
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 05/04/2024
Hi Anais,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

4/10 - Kém

Jackson

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 05/04/2024
Hi Jackson,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - Xuất sắc

Larry

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Large property. A little difficult to get to from the interstate, but thanks to Google Maps, directed me right to it.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 04/04/2024
Hi Larry,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 - Được

Oscar

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Property was run down
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 31/03/2024
Hi Oscar,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 - Tốt

Linda

Đi cùng bạn đồng hành
property was clean and comfortable, reasonably priced, good hot breakfast. only problem was could not take a shower as it was to high to get into for fear of falling and toilet was so low it felt like it was for children.
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 27/03/2024
Hi Linda,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services and promise to remain as committed to you as we are now. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 - Xuất sắc

Donna

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful clean rooms. We slept well.
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 26/03/2024
Hi Donna,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

2/10 - Tồi

Zairra

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 26/03/2024
Hi Zairra,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 - Tốt

FLORENCE

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 7 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 26/03/2024
Hi Florence,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - Tốt

Gerald

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I will stay here again.
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 24/03/2024
Hi Gerald,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!

8/10 - Tốt

patrick

Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 14/04/2024
Hi Patrick,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - Tốt

Katherine

Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 09/04/2024
Hi Katherine,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - Xuất sắc

Laurie

Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 09/04/2024
Hi Laurie,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

6/10 - Được

Shaun, Topeka

Đi cùng gia đình
Bathtub in the parking lot? Abandoned restaurant next to the hotel? Relatively clean and fresh smelling hallways and room. Unfortunately the room did not block much of the sound from the hallway and outside overnight. Light filtering in all the way around the room door. Had a really hard time sleeping here. The car alarm going off at 5:30 in the morning right outside of our room window really topped things off. Probably wouldn’t stay here again.
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 19/03/2024
Hi Shaun,Appreciate you for bringing these issues to our attention. Please accept my sincere apology for the less-than-perfect stay. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again.

6/10 - Được

Steve

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The property is nice the rooms are clean. I was disappointed that I was charged an additional $25 for early check-in. I would certainly understand it if you were super busy but they were not in rooms were available.
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 17/03/2024
Hi Steve,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 - Tốt

Gerald

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I will stay there again.
Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 16/03/2024
Hi Gerald,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!