2/10 - Tồi
wilfred
Đi cùng gia đình
09/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Beds were comfortable. Very quiet facility. We were given first floor as requested. Carpet was soaking wet, and filthy. When I went to the front desk to request a new room, guy at the desk said, "that's not happening.". I asked if we could at least have some rugs. "Nope." He dismissed me. He later came down and said, 'yep, it's wet." We were offered an upstairs room. My husband is 84 and I am 72. Stairs are hard for both of us, especially if we have to carry a lot of items. We stayed put.
While we were out the next day, I guess they checked the water and found that perhaps it was coming from the refrigerator next door. Not sure. They wrapped a bathmat around the corner of the nightstand.
That evening we had a problem with the toilet. We called the office, and they brought down a plunger. Handed it to my husband. Staff did not make an effort to plunge the toilet. The problem lasted throughout the night. We think that's wrong. We are paying to stay there, and if there is a problem, they need to make an effort to remedy it.
Like I said, the beds were very comfortable. We heard no noise on top of or on either side, or in back of us, and even from the parking which is unheard of. If not for the water issues......
wilfred
Lưu trú 2 đêm vào Tháng 8, 2025