"This hotel was, without a doubt, the worst hospitality experience I have ever had. The problems began the moment I arrived at 11 PM, exhausted after a long day, only to find the entrance gate completely closed with no clear signage or instructions for late-night guests. I attempted to call the hotel for assistance, but no one answered the phone — a basic expectation that any 24-hour establishment should meet. After considerable frustration, I managed to locate an alternate gate and made my way onto the property.
The troubles continued at the front desk, where staff struggled for an unreasonable amount of time to locate and assign me a room. By the time I finally reached my room, all I wanted was to rest — but that hope was quickly shattered when I discovered the air conditioning was completely non-functional. Given the late hour, this was not a minor inconvenience; it was unacceptable. I had no choice but to return to the front desk and request a different room, enduring yet another lengthy wait before I could finally settle in for the night.
The final — and most egregious — incident occurred the following morning. I had requested a late checkout at 12 PM, which is a common and reasonable accommodation. Despite having a "Do Not Disturb" sign clearly displayed on my door, a staff member knocked at 11:15 AM and demanded to know whether I was staying or leaving. Even more alarming, he appeared ready to open the door without my consent. This complete disregard for guest privacy"
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