"Shockingly bad hotel. On arrival we were given a room that was half way through being demolished or done up, we couldn't tell. There was no headboard, just holes. The carpet was cut and the concrete floor exposed. The furniture was sawn and there were no doors on it. The shower cubicle was mouldy, I could go on ... We complained and were offered an 'upgrade', basically the same room without the problems above. I can't understand why were we not given the second room straight away! The second room had its issues - a concrete wall for a view, 10 feet from the window, you couldn't see the sky, it was so depressing. A noisy fridge that had to be turned off to be able to sleep, no coffee making facilities, no toilet roll holder, a joke of a shower, the rainfall hose didn't work, the shelf sloped so didn't hold any toiletries, loose toilet seat, damp in the ceiling, dreadful tiling and masticking, again I could go on. The breakfast room was awful, it was looking at the same concrete wall, no soft furnishings so very noisy, it was like a student cafe. The food itself was very basic, the fruit on offer was mouldy apples and orange segments. The hotel was right next door to the a&e hospital so ambulances we're going to and fro. Absolutely not a 3 star hotel."
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