Hyde Park Hotels, Luân Đôn, Anh

"Arrived at the hotel to be told that my booking had not gone through to them despite my booking confirmation. Had to downgrade on a busy weekend in London to a small double room which had a broken toilet flush, carpet up and a view of a balcony piled with rubbish. No bar facilities and a very poor 'hot' breakfast offering consisting of 2 types of sausage, tasteless scrambled egg and baked beans. The guy on reception was abrupt and more interested in speaking to his friend. Terribly...

"I had booked a triple room, we were given a room on the top floor of the hotel, basically in the attic, the room provided was far too small for three people to comfortably stay in it, there was about a foot between the beds, if anyone wanted to move about the room the other two had to sit on the beds, it was very cramped, we had the smallest window known to man in the room, coupled with no air con on two of the hottest days in London, we were provided a fan but it was inadequate to say the...

"- Bedbugs infestation - do not go to this hotel. - I was at the hotel for 3 nights and changed rooms 3 times. I captured the bugs in a bag and showed receptionists and management, the bugs, and my bites all over my body. They disregarded my complaint and refused me a refund. The manager refused to speak to me and would only communicate through reception staff. The hotel is dirty and had to throw clothes and suitcase away because it was ridden with bugs. Terrible, disgusting. My bites are all...

"Great little apartment with everything that we needed, very convenient to Paddington station and many restaurants. "