Mặt tiền nơi lưu trú

Nhận xét về Aerotel London Heathrow T2 & T3

3 out of 5
Aerotel London Heathrow T2 & T3
Arrivals Hall, East Wing Building, Heathrow Airport, Hounslow, England

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 886/1801 nhận xét" "
Đánh giá 8 - Tốt. 521/1801 nhận xét" "
Đánh giá 6 - Được. 218/1801 nhận xét" "
Đánh giá 4 - Kém. 112/1801 nhận xét" "
Đánh giá 2 - Tồi. 64/1801 nhận xét" "

9,0/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,4/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Nicole

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good for a quick layover
Lưu trú 1 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Margaret

Lưu trú 1 đêm vào Tháng 4, 2024
Asad U. - Duty Manager trả lời vào 27/04/2024
Dear Margaret,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 - Xuất sắc

Kevin

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 4, 2024
Asad U. - Duty Manager trả lời vào 27/04/2024
Dear Kevin,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

6/10 - Được

Susan

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Adequate, convenient accommodation. There should be more signage to direct one to the hotel, particularly from terminal 2. The duvet smelled bad.
Lưu trú 1 đêm vào Tháng 4, 2024
Night Manager trả lời vào 25/04/2024
Dear Susan,Thank you for your feedback and rating. we will raise this with the relevant team. We have a Duty Manager on shift 24/7 and had you brought the duvet to our attention we would have gladly given you another duvet as we want all our guest to have a great experience at Aerotel London Heathrow. Kind RegardsJackie Underwood

8/10 - Tốt

Kristen

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy to stay at in the Heathrow airport for an early 6 am departure. Clean and quiet.
Lưu trú 1 đêm vào Tháng 4, 2024
Asad U. - Duty Manager trả lời vào 24/04/2024
Dear Kristen,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 - Xuất sắc

Cristina

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Todo muy bien !
Lưu trú 1 đêm vào Tháng 4, 2024
Night Manager trả lời vào 24/04/2024
Dear Cristina, Thank you for your rating and feedback. We are pleased that you enjoyed your stay at Aerotel London Heathrow. We look forward to seeing you again in the future.Kind RegardsJackie Underwood

10/10 - Xuất sắc

Angela

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Very clean and comfy room! Staff friendly!
Lưu trú 1 đêm vào Tháng 4, 2024
Clitax Pereira, Front Office Manager. trả lời vào 23/04/2024
Dear Angela,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

6/10 - Được

David

Great for access to terminal three. Very small rooms at a high price. No restaurant. Very basic. Next time back to Hilton! .
Lưu trú 1 đêm vào Tháng 4, 2024
Night Manager trả lời vào 25/04/2024
Dear David,The Only In-Terminal Hotel Located in Terminal 3 Arrivals. We are sorry if you found your room small. We are a transit hotel and the hotel is designed for travellers by travellers, There is a restaurant located in the departure building on the first floor and there is places to get food inside the arrivals hall. Sorry for the inconvenience caused. Kind RegardsJackie Underwoood

4/10 - Kém

Marc

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Location in terminal great, rooms also ok. Welcoming kind of pushi, not clear talking, almost unfriendly...
Lưu trú 1 đêm vào Tháng 4, 2024
Clitax Pereira, Front Office Manager. trả lời vào 23/04/2024
Dear Marc,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused during chick-in. Please can you elaborate what was the actual issue? for us to try and improve our-self and on our staff's customer service. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 - Xuất sắc

Anna

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rather than get up very early on a Monday to get to Heathrow, we decided to book a room at the Aerotel. It took some time to find the hotel after disembarking from the Heathrow Express. First there are signs, then there aren't signs so you keep walking and hope you can find it. Seeing the final sign at the entrance was a relief. The "lobby" opens right into terminal 3. Check in was lovely, a very nice woman helped us. We had a "family room" with 2 beds and I found the size adequate for two people and 3 large bags. The room was set up with complimentary waters, instant coffee, tea, and hot chocolate. There were also some sandwiches and snacks available for purchase in the lobby. The room was quiet, which was great for our needs. As others have mentioned, there are two green lights in the ceiling and they were a bit distracting. There are no windows, but not a great loss as we just needed to sleep. Beds were comfortable, Towels were very nice, unexpectedly so. Unfortunately the body wash was out in the shower, a minor inconvenience. Getting to terminal 2 was over 20 minutes of walking from the hotel so keep that in mind as you time your departure.
Lưu trú 1 đêm vào Tháng 4, 2024
Clitax Pereira, Front Office Manager. trả lời vào 22/04/2024
Dear Anna,Thank you for taking your time for lovely review.It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay. As the hotel concept is ''for travelers designed by travelers for short stay''. We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 - Xuất sắc

Sulaman

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel was conveniently located
Lưu trú 1 đêm vào Tháng 4, 2024
Clitax Pereira, Front Office Manager. trả lời vào 22/04/2024
Dear Sulaman,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 - Xuất sắc

Jory

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing airport hote! The rooms are spacious and it’s an excellent choice for travelers with long layovers.
Lưu trú 1 đêm vào Tháng 4, 2024
Asad U. - Duty Manager trả lời vào 21/04/2024
Dear Jory,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals.It is my honour to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.Kind Regards

6/10 - Được

Jan

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
The staff on the desk at check in were extremely arrogant and down right rude. I don't expect that from anyone.
Lưu trú 1 đêm vào Tháng 4, 2024
Clitax Pereira, Front Office Manager. trả lời vào 22/04/2024
Dear Jan,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused during chick-in. Please can you elaborate what was the actual issue? for us to try and improve our-self and on our staff's customer service. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 - Tốt

Xinyi

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Convenient for a morning flight after a long day. The tv doesn’t work. Otherwise everything is fine and adequate. Quiet. Cozy. The staff are easy.
Lưu trú 1 đêm vào Tháng 4, 2024
Clitax Pereira, Front Office Manager. trả lời vào 19/04/2024
Dear Xinyi,Thank you for taking Time for the review.It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.Please bring any issues to our attention during the stay, we tend to resolve immediately when in-house. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London

10/10 - Xuất sắc

Jonathan

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great service!
Lưu trú 1 đêm vào Tháng 4, 2024
Clitax Pereira, Front Office Manager. trả lời vào 19/04/2024
Dear Jonathan,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 - Xuất sắc

Pamela

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel was a Godsend for me. I had flown into Heathrow from Calif and I was exhausted. I was so happy to see they are in the airport. Staff very friendly and very courteous. from
Lưu trú 1 đêm vào Tháng 4, 2024
Asad U. - Duty Manager trả lời vào 17/04/2024
Dear Pamela,Thank you for your high rating and feedback. We at Aerotel strife to give all our guests a relaxing stay ready for the next leg of there journey. We are pleased that you enjoyed the hotel. We look forward to greeting you again in the near future.Kind Regards

10/10 - Xuất sắc

Simon

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good
Lưu trú 1 đêm vào Tháng 4, 2024
Asad U. - Duty Manager trả lời vào 16/04/2024
Dear Simon,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.

8/10 - Tốt

Jeremy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Benefits - Great location, great staff, clean comfortable rooms and easy to get food at M&S in the terminal. Nice lounge area to eat in as rooms are small and have no windows. Bright green ceiling lights that stay on all the time and the lack of windows are the downsides for this hotel.
Lưu trú 1 đêm vào Tháng 4, 2024
Clitax Pereira, Front Office Manager. trả lời vào 14/04/2024
Dear Jeremy,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals.It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your high rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 - Xuất sắc

Yoanna

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very convenient and clean
Lưu trú 1 đêm vào Tháng 4, 2024
Asad U. - Duty Manager trả lời vào 14/04/2024
Dear Yoanna,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.

10/10 - Xuất sắc

Joel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
N/A
Lưu trú 1 đêm vào Tháng 4, 2024
Night Manager trả lời vào 16/04/2024
Dear Joel, Thank you for your rating. We would be grateful that next time you could leave us feedback on your experience of Aerotel. We look forward to welcoming you again in the future.Kind RegardsJackie Underwood

10/10 - Xuất sắc

Ewa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I think for price you pay you would expect more but convenience and stress free day on the day of the trip is what appealed to me to stay here. Traveling 2 hours on the day of flight that’s not for me as so many thing could go wrong. I would most definitely stay here again ☺️
Lưu trú 1 đêm vào Tháng 4, 2024
Asad U. - Duty Manager trả lời vào 14/04/2024
Dear Ewa,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.

10/10 - Xuất sắc

Edward

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful hotel along the ring around Cologne. Great dining nearby, and the DOM a short walk away.
Lưu trú 1 đêm vào Tháng 4, 2024
Night Manager trả lời vào 16/04/2024
Dear Edward,Thank you for your high rating and feedback. We at Aerotel strife to give all our guests a relaxing stay ready for the next leg of there journey. We are pleased that you enjoyed the hotel. We look forward to greeting you again in the near future.Kind RegardsJackie Underwood

10/10 - Xuất sắc

Phyllis, Chapel Hill

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Clitax Pereira, Front Office Manager. trả lời vào 14/04/2024
Dear Phyllis,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your 5 star rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 - Tốt

Daniel, Moscow

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Service was excellent. I had a minor issue with my room and I was moved immediately - plus they responded quickly. First room I was in did not have any air conditioning and was quite warm. Rooms were clean, very functional and the location for a 14 hour night layover could not have been better.
Lưu trú 1 đêm vào Tháng 4, 2024
Clitax Pereira, Front Office Manager. trả lời vào 13/04/2024
Dear Daniel,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 - Xuất sắc

Gerry

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very handy to next flight
Lưu trú 1 đêm vào Tháng 4, 2024
Night Manager trả lời vào 12/04/2024
Dear Gerry,Thank you for staying with us. We appreciate your high rating and feedback. We are pleased that you liked the location of the hotel, our location gives you the peace of mind that you will make your flight and that you will be well rested before the next leg of your journey. We look forward to greeting you in the near future.Kind RegardsJackie Underwood

8/10 - Tốt

Mark

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Night Manager trả lời vào 16/04/2024
Dear Mark,Thank you for taking the time to rate your stay at Aerotel. We would be grateful that next time you could leave us feedback on your experience of Aerotel London Heathrow.Kind RegardsJackie Underwood

10/10 - Xuất sắc

DOROTHY

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great customer service..
Lưu trú 2 đêm vào Tháng 4, 2024
Anand trả lời vào 10/04/2024
Dear Dorothy,Thanks you so much for your 5/5 review. It means a lot for us as a Hotel service provider. We welcome you back on your next stay with us. See you soon at Aerotel LHR.Kind regards,Team Aerotel LHR

10/10 - Xuất sắc

Anne

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good all Around. Staff very helpful. Room wasvery clean great shower and comfortable bed
Lưu trú 1 đêm vào Tháng 4, 2024
Night Manager trả lời vào 12/04/2024
Dear Anne,Thank you for staying with us. We appreciate your high rating and feedback. We are pleased that you had a pleasant stay. We hope to welcome you again!Kind RegardsJackie Underwood

4/10 - Kém

Barry

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room VERY small. If you had more than 1 case you had no room to move. Also electronic air con device back light very bright changing constantly between red, blue and green. So bright couldn't sleep. Not the idea of booking a bed!!
Lưu trú 1 đêm vào Tháng 4, 2024
Night Manager trả lời vào 10/04/2024
Dear Barry, We have taken note of your comments and will resolve the issue at the earliest convenience. We have a manager on duty 24/7 and had you spoken with them we could have room moved you to make you more comfortable. We at Aerotel would like our guest to be happy and this is paramount to us. We hope that you will give us another chance in the future.Kind RegardsJackie Underwood

8/10 - Tốt

Joelle, Seattle

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect stay for a Heathrow overnight. Room did not have a window so felt a bit like a cavern but all is comfortable, quiet and convenient.
Lưu trú 1 đêm vào Tháng 4, 2024
Anand trả lời vào 07/04/2024
Dear Joelle,Thanks you so much for your 4/5 review.It means a lot for us. Our premises not to have window because of Heathrow security reason, we really apologies for this inconvenience. See you soon at Aerotel LHR.Kind regards,Team Aerotel LHR

10/10 - Xuất sắc

Brenda

Lưu trú 1 đêm vào Tháng 4, 2024
Clitax Pereira, Front Office Manager. trả lời vào 26/04/2024
Dear Brenda,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

6/10 - Được

??

Lưu trú 1 đêm vào Tháng 3, 2024
Clitax Pereira, Front Office Manager. trả lời vào 26/04/2024
Dear Guest,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Please can you elaborate what was the actual issue? for us to try and improve our-self. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

6/10 - Được

Stephen

I’d have to say trying to sleep in a hot room (there was only a heater, no cooling mechanism) with no window was not conducive to sleeping. Great location though.
Lưu trú 1 đêm vào Tháng 4, 2024
Clitax Pereira, Front Office Manager. trả lời vào 05/04/2024
Dear Stephen, Thank you for taking time for your review, and we understand and respect your concerns for no windows. Our accommodations are created with traveler or transit passengers in mind, all our rooms do not have windows due to Heathrow's safety protocol. In future, request to reached out to our Manager on Duty to resolve the issue for air-conditioning. I hope that you will give us another chance in the future.

6/10 - Được

Alisa, Milwaukee

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
Very convenient but expected more for the price of stay. The bathroom and room fixtures weren’t very clean, and towels smelled unpleasant. The staff were courteous.
Lưu trú 1 đêm vào Tháng 4, 2024
Clitax Pereira, Front Office Manager. trả lời vào 05/04/2024
Dear Alisa, Thank you for taking time for your review, and we understand and respect your concerns. Our accommodations are created with traveler or transit passengers in mind. In future, request to reached out to our Manager on Duty to resolve the issue during your stay. I hope that you will give us another chance in the future.

8/10 - Tốt

Corinne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pas de vue extérieure
Lưu trú 1 đêm vào Tháng 4, 2024
Asad U. - Duty Manager trả lời vào 05/04/2024
Dear Corinne,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals. Our accommodations are created with travellers or transit passengers in mind. All hotel rooms are without windows due to the hotel's position and the Heathrow airport authorities’ safety protocol; thus, all of our rooms are adequately lit and properly air conditioned. We are pleased you liked the convenience of the hotel. This makes travel a lot easier for guests as you get rest before your onward journey. We hope to see you in the future.

6/10 - Được

WATARU

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ
ヒースロー空港直結のホテルなので、利便性は良いです。ホテルは新しく綺麗ですが、シャワーヘッドのカビやシャワールームの水捌けの悪さなど、細かいところが気になりました。
Lưu trú 1 đêm vào Tháng 4, 2024
Clitax Pereira, Front Office Manager. trả lời vào 05/04/2024
Dear Wataru, Thank you for taking time for your review, and we understand and respect your concerns. Our accommodations are created with traveler or transit passengers in mind. We recommend for any issues, request to reached out to our Manager on Duty to resolve the issue and offer you different room solution. I hope that you will give us another chance in the future.

10/10 - Xuất sắc

antony

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellant position for terminal 3 just a very short walk and easy walking from central bus station
Lưu trú 1 đêm vào Tháng 4, 2024
Clitax Pereira, Front Office Manager. trả lời vào 05/04/2024
Dear Antony, Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards and serve our guests have a stress-free and a pleasant stay. We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 - Xuất sắc

Terence

Lưu trú 1 đêm vào Tháng 3, 2024
Clitax Pereira, Front Office Manager. trả lời vào 23/04/2024
Dear Terence,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

4/10 - Kém

Matt

Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
- Hard to find - TINY rooms. Quite literally smaller than my closet at home, No Hyperbole. - Shower floods outward - Zero windows - it's a tiny shoebox - No Climate control, Room is VERY hot - Lots of overly bright lights/electronics in the room that make it hard to sleep, - Staff on phone had very thick accents and were impossible to understand. Never Ever Again,
Lưu trú 1 đêm vào Tháng 3, 2024
Clitax Pereira, Front Office Manager. trả lời vào 05/04/2024
Dear Matt,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your 2 star rating. We will escalate your concern regarding A/C control panel & shower floods to relevant departments.Our accommodations are created with traveler or transit passengers in mind, all our rooms do not have windows due to Heathrow's safety protocol. Rest assured, our staff members are always professional being respectfully multicultural. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 - Xuất sắc

Anthony

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It really helped to have a comfortable place to sleep overnight at LHR. The staff could not have been more supportive and friendly. We realized at 10 pm we didn’t have the proper adapter needed for our CPAP and staff told us about a store closing soon that had what we needed. We were grateful for these accommodations.
Lưu trú 1 đêm vào Tháng 3, 2024
Clitax Pereira, Front Office Manager. trả lời vào 01/04/2024
Dear Anthony,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honour to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us, and helpful staff. It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 - Tốt

Jacqueline, London

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The help from the staff.
Lưu trú 1 đêm vào Tháng 3, 2024
Clitax Pereira, Front Office Manager. trả lời vào 01/04/2024
Dear GuestGreetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honour to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us, and our helpful staff. It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 - Tốt

HIROKI

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Clitax Pereira, Front Office Manager. trả lời vào 01/04/2024
Dear Hiroki,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

6/10 - Được

Cynthia D

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There is nothing to eat anywhere around there after 9pm
Lưu trú 1 đêm vào Tháng 3, 2024
Clitax Pereira, Front Office Manager. trả lời vào 01/04/2024
Dear Cynthia, Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsOur location is perfect for those that want to have a hassle free holiday and not to have to worry about getting up early to leave for the airport. We have 24/7 food and drink option at reception also cafe and mini mart just 1 minute walk from or reception. We look forward to greeting you again in the future.

10/10 - Xuất sắc

Gillian

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent service.
Lưu trú 1 đêm vào Tháng 3, 2024
Night Manager trả lời vào 30/03/2024
Dear Gillian,Thank you for your high rating and feedback on our service. We are pleased you had a pleasant stay.Kind RegardsJackie Underwood

10/10 - Xuất sắc

Paul

Lưu trú 1 đêm vào Tháng 3, 2024
Asad U. - Duty Manager trả lời vào 17/04/2024
Dear Paul,Thank you for your high rating. We at Aerotel strife to give all our guests a relaxing stay ready for the next leg of there journey. We are pleased that you enjoyed the hotel. We look forward to greeting you again in the near future.

10/10 - Xuất sắc

Lyndsay, San Mateo

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Simple, compact room perfect to rest your head during a layover. Located in T3 it's ideally placed for flights from that terminal. Well maintained and clean, with high quality toiletries. No restaurant, but snacks are available, with a lounge area to enjoy them. I will be using Aerotel again.
Lưu trú 1 đêm vào Tháng 3, 2024
Asad U. - Duty Manager trả lời vào 29/03/2024
Dear Lyndsay, Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is my honour to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay. We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 - Tốt

Steve

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great for terminal 3
Lưu trú 1 đêm vào Tháng 3, 2024
Asad U. - Duty Manager trả lời vào 29/03/2024
Dear Steve,Thank you for your rating. We look forward to you returning in the future.

10/10 - Xuất sắc

martin, Beckenham

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
small but well designed room very comfotable
Lưu trú 1 đêm vào Tháng 3, 2024
Asad U. - Duty Manager trả lời vào 29/03/2024
Dear Martin,Thank you for your rating. We look forward to you returning in the future.

10/10 - Xuất sắc

Kendal

Convenient hotel in Terminal at Heathrow
Lưu trú 1 đêm vào Tháng 3, 2024
Clitax Pereira, Front Office Manager. trả lời vào 23/03/2024
Dear Kendal, Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay. We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 - Xuất sắc

Sarah

Lưu trú 1 đêm vào Tháng 3, 2024
Asad U. - Duty Manager trả lời vào 13/04/2024
Dear Sarah,Thank you for your high rating. We are pleased you were happy with our Hotel.