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Nhận xét về Best Western London Ilford Hotel

4 out of 5
Best Western London Ilford Hotel
3-5 Argyle Road, Ilford, England

Nhận xét

7,2

Tốt

Đánh giá 10 - Xuất sắc. 200/913 nhận xét" "
Đánh giá 8 - Tốt. 342/913 nhận xét" "
Đánh giá 6 - Được. 183/913 nhận xét" "
Đánh giá 4 - Kém. 109/913 nhận xét" "
Đánh giá 2 - Tồi. 79/913 nhận xét" "

8,0/10

Sạch sẽ

7,8/10

Nhân viên & dịch vụ

6,2/10

Tiện nghi, dịch vụ

7,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

5,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Oliver

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Saubere Unterkunft mit netten Personal. Subwaystation um die Ecke, Einkaufsmöglichkeiten ein paar wenige Minuten zu Fuß erreichbar. Frühstück leider nur kalt in einer Papiertüte zur Abholung an der Rezeption. Aber alles in allem trotzdem top, man muss ja auch den Preis berücksichtigen. Würde für einen Aufenthalt bei London hier sicher wieder Station machen.
Lưu trú 3 đêm vào Tháng 8, 2023
Best Regards, Hotel Team trả lời vào 13/01/2024
Dear Guest Thank you very much for your time and wonderful feedback. We are thrilled to read that you enjoyed your stay with us. We hope to see you again in the nearest future.

10/10 - Xuất sắc

Pam

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The reception staff were brilliant. Very happy and helpful. Thank you
Lưu trú 1 đêm vào Tháng 7, 2023
General Manager trả lời vào 23/08/2023
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Please consider staying with us again so that we can have another chance to provide you with superior service. Kind regards, Best Western Ilford Hotel

2/10 - Tồi

Peter

Lưu trú 7 đêm vào Tháng 4, 2023
Best Western London Ilford Hotel trả lời vào 04/07/2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western London Ilford Hotel

2/10 - Tồi

Diane

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Disgusting
This hotel was dirty poo in toilet scum on taps unfriendly staff, lots of migrants walking around with takeaway cartons and lounging in reception, felt very intimidated and uncomfortable my friends anxiety hit the roof as we felt very unsafe, checked straight back out and booked another hotel
Lưu trú 3 đêm vào Tháng 4, 2023
General Manager trả lời vào 19/04/2023
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again for taking the time to complete the survey.General Manager

4/10 - Kém

Christiane

Đi theo nhóm, Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ
I was very disappointet not to get a proper breakfast like a few years before!!!! Instead a poor take away!
Lưu trú 3 đêm vào Tháng 4, 2023
General Manager trả lời vào 19/04/2023
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again for taking the time to complete the survey.General Manager

2/10 - Tồi

Markus

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Das dieses Hotel überhaupt noch angeboten wird, verstehen wir nicht, auch nicht, wie man diesem Drecklsloch noch vier Sterne geben kann. Anders kann man diese Unterkunft nicht nennen. Es war alles dreckig und kaputt, es hat gestunken, die Matratzen sahen aus als wären sie vollgekotet. Das Frühstück bestand jeden Tag aus einer To go Tüte. Es waren 2 Scheiben Toast, 2 Eier, 1 kl. Butter und eine Marmelade enthalten. Kaffeepulver gab es im Zimmer, den man sich im völlig verdreckten und verkalkten Wasserkocher kochen konnte und in einer vom Vorgänger dreckig hinterlassenen und nicht gespülten Kaffeetasse genießen konnte. Wer dann aber doch dort buchen möchte, sollte wissen, dass man 50 Pfund Kaution per Kreditkarte hinterlegen muss. Cash geht nicht. Das einzig positive war die Anbindung an die U-Bahn. Die war keine 300 Meter entfernt.
Lưu trú 3 đêm vào Tháng 4, 2023
General Manager trả lời vào 19/04/2023
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again for taking the time to complete the survey.General Manager

8/10 - Tốt

Patrick

Best Regards, Hotel Team trả lời vào 13/01/2024
Dear Patrick,Thank you very much for your time and wonderful feedback. We are thrilled to read that you enjoyed your stay with us. We hope to see you again in the nearest future.

2/10 - Tồi

Nisha

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Horrible place, very dirty , rented to homeless people, nasty overall- good location. I will never go back
Best Regards, Hotel team trả lời vào 29/12/2022
Dear Guest, Thank you for your feedback. We are sorry to read that you did not enjoy your stay in full. We strive to improve and we hope you will give us another chance to serve you. Best Regards, Hotel team

8/10 - Tốt

elfrida

Thích: Nhân viên & dịch vụ
I had an issue with the room and the manager was very kind and polite. The staff are polite
Lưu trú 1 đêm vào Tháng 11, 2022
General Manager trả lời vào 16/12/2022
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Please consider staying with us again so that we can have another chance to provide you with superior service. Stay Safe,StephanManagerBest Western Ilford Hotel

6/10 - Được

Roelofje

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dicht bij metro , eet en drink gelegenheid in de buurt. Douche kon beter
Lưu trú 3 đêm vào Tháng 11, 2022
General Manager trả lời vào 16/12/2022
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Please consider staying with us again so that we can have another chance to provide you with superior service. Stay Safe,StephanManagerBest Western Ilford Hotel

10/10 - Xuất sắc

Mark

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Quality for price
Stay here all the time, great price, clean, good location for travel and great food and shopping all near by.
Lưu trú 2 đêm vào Tháng 11, 2022
Best Western London Ilford Hotel trả lời vào 21/11/2022
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PManagerBest Western London Ilford Hotel

10/10 - Xuất sắc

Mark

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Quality for money
Great cheap hotel, great location, near restaurants, shops and bars and near station into London… Don’t expect top of the range, but clean head down this is the place.
Lưu trú 2 đêm vào Tháng 11, 2022
Best Western Management trả lời vào 20/11/2022
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. StephanManagerBest Western Ilford Hotel

6/10 - Được

TAKESHI

Lưu trú 1 đêm vào Tháng 10, 2022
Best Western Management trả lời vào 04/11/2022
Dear Guest, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe.

4/10 - Kém

Peter

Lưu trú 1 đêm vào Tháng 10, 2022
Management trả lời vào 29/10/2022
Dear Peter,Thank you for taking your time to write us about your recent stay with us. I hope we shall see you again soon

10/10 - Xuất sắc

k

Lưu trú 1 đêm vào Tháng 10, 2022
Management trả lời vào 29/10/2022
Dear Guest,Thank you for the wondeful feedback. It is with great pleasure to learn that we made a postive impact on your recent stay with us. I do hope that we may see you again in the near future.Thank you

8/10 - Tốt

Christine

Lưu trú 1 đêm vào Tháng 10, 2022
Management trả lời vào 29/10/2022
Dear Christine,Thank you so much for taking your time to write to us about your recent stay. Im glad that we made a positive impact on your stay. Hi hope we shall see you again soon.Thank you

10/10 - Xuất sắc

Petr

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel, all basics included, but wifi signal could be more stable
Lưu trú 3 đêm vào Tháng 10, 2022
Management trả lời vào 29/10/2022
Deat Petr,Thank you for taking your time to write to us about your recent stay. Please note that all feedback is taken very seriously and as such we are always looking to improve our property. I do hope that we shall see you again soon.Thank you

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2022
Management trả lời vào 29/10/2022
Dear guest,Thank you for the wonderful feedback. I am glad that we had a positive impact on your recent stay. The rest of the team will be as please as i am to read you wonderfull review. I hope we will have the previledge to welcome you back to our establishement againThank you

4/10 - Kém

BARON-VAHL

Không thích: Sạch sẽ
Showering with beetles
I stayed in room 27 for the first two days then moved to room 24. I told the reception staff that there was a insect infestation problem in the shower unit of room 27 on 5/10/22 before I left for the day. When I returned I was told the unit had been sprayed and the electrical socket which was not working had also been repaired. I again reported there were insects in the shower and a receptionist took a not very clear video of the creature. For my last night at the hotel I was in room 24 there was no issue with that room that I found.
Lưu trú 2 đêm vào Tháng 10, 2022
Felix, Assistant Manager trả lời vào 15/10/2022
Dear Guest, Thank you for taking time to write to us about your recent stay with us. I am pleased to hear that you had a pleasant stay. Please note that all feedback is taken very seriously and as such, we are always looking to improve our services. Thanks Felix Assistant Manager

6/10 - Được

Sivaprasad

Lưu trú 2 đêm vào Tháng 9, 2022
Felix, Assistant Manager trả lời vào 15/10/2022
Thank you for taking time out to write to us about your recent stay with us. It gladdens me to know that we made a positive impact on your stay. I am also glad to hear that you the staff made a positive impact. Iam sure they will be happy to hear the positive comments. Thank you

4/10 - Kém

Khách đã xác thực

Đi theo nhóm
Không thích: Tiện nghi phòng
Lưu trú 3 đêm vào Tháng 9, 2022
Felix, Assistant Manager trả lời vào 15/10/2022
Dear Guest, Thank you for taking time to write to us about your recent stay with us. I am pleased to hear that you had a pleasant stay. Please note that all feedback is taken very seriously and as such, we are always looking to improve our services. Thanks

2/10 - Tồi

Farzana, London

Lưu trú 1 đêm vào Tháng 9, 2022
General Manager trả lời vào 19/04/2023
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again for taking the time to complete the survey.General Manager

6/10 - Được

S J

Lưu trú 1 đêm vào Tháng 9, 2022
Felix trả lời vào 17/09/2022
Dear Guest,Thank you for taking time to write to us about your recent stay. I am glad that we made a positive impact on your stay. We look forward to having you stay with us again soon.ThanksFelixAssistant Manager

6/10 - Được

Stephen

Lưu trú 1 đêm vào Tháng 9, 2022
Felix trả lời vào 17/09/2022
Dear Stephen,Thank you for taking your time to write to us about your recent stay. I am pleased that you had a pleasent stay and that we made a positive impact in your stay. We do look forward to having you stay with us again in the near future.Thank you FelixAssistant Manager

4/10 - Kém

Nic

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
If this is Best would hate to stay at the worst!
Incredibly rude staff. 4 payments taken for 2 nights. Ignored by staff at breakfast - not sure they understood us or other guests. All hot food cold including bacon which was fried thin deli ham! Smallest room I have ever stayed in. Parking used by staff, no room for residents. Decor needs more than a refresh. Not what expected from Best Western.
Lưu trú 2 đêm vào Tháng 9, 2022
Felix trả lời vào 17/09/2022
Dear Nic,Thank you for taking your time to write to us with regards to your recent stay with us. I am sorry that you did not enjoy your stay in full. Please note that all feedback given to us is taken seriously as we are allways looking to improve our services and premises. I do hope that this has not detered you from staying with us gain in the near future.Thank youFelixAsisstant Manager

2/10 - Tồi

Wilf

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Awful
Checked in, reception area dirty, my room was in seperate building across the road. When i found my room (At basement level) there was barely any natyral daylight, it was terribly dates, and my neighbours were smoking weed with their door open. I reported this to the hotel and told them.i wakted to check out, i had checked in 5 minutes earlier. They offered me another room but i dodnt feel.comfortable staying. The room wasnt used at all. They refused a refund! Stating as i had checked in they dodnt have to refund me. Shambolic, horrible area, dirty. Do not stay!!!
Lưu trú 1 đêm vào Tháng 7, 2022
General Manager trả lời vào 19/04/2023
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again for taking the time to complete the survey.General Manager

6/10 - Được

Ehsanul

Lưu trú 5 đêm vào Tháng 8, 2022
General Manager trả lời vào 19/04/2023
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again for taking the time to complete the survey.General Manager

2/10 - Tồi

malachi

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi phòng
Total Rubbish
I am totally disappointed with the service given in this place. Its the worst I have ever received. Paid over £110 arrived at 9pm for 1 night stay and was told if I don't pay a deposit I can't stay. Room was so small they told me that's all the have. I challenged it and said thats not what I paid for. The change it to another and I just got fed up can't be asked . Next day can u do my refund. It will come in 3 days. Till now my refund is not back. Its pending on my credit card as they won't claim it nor refund it. Its a total shamble never again. I want a refund back and my deposit back
Lưu trú 1 đêm vào Tháng 7, 2022
General Manager trả lời vào 19/04/2023
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again for taking the time to complete the survey.General Manager

10/10 - Xuất sắc

Charlotte

Lưu trú 1 đêm vào Tháng 7, 2022
Management trả lời vào 02/08/2022
Dear Guest, Thank you for shoosing to stay with us. We are glad you enjoyed your stay with us, we look forward to having you back in the near future.

8/10 - Tốt

Jeanette

Lưu trú 1 đêm vào Tháng 7, 2022
Best Western Management trả lời vào 27/07/2022
Dear Jeanette, Thank you for choosing to stay with us here at Best Western Ilford. We are glad that You enjoyed your stay. We do hope to see you again soon.

2/10 - Tồi

JILLUR RAHMAN, DHAKA

Khách đi công tác
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not value for money even!
Lưu trú 2 đêm vào Tháng 7, 2022
Best Western Management trả lời vào 27/07/2022
Dear Rahman, We are sorry to learn that you did not enjoy your stay with us. Let me take this opportunity to reasure you. We do indeed take every feedback we get seriously and are always looking to improve our services. I do hope that this will not deter you from giving us another chance. We look forward to you staying with again.

2/10 - Tồi

Ijaz

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I booked standard doubleroom on expedia but i was given a small double room and after complaining i was told that i booked small room and i even showed them my booking details but lady at reception called ‘Anna’ just shrugged her shoulders, they gave us bit better room after complaining but it was very hot day and room was boiling and I requested a fan and i was told that they do have fans available and they will send it to our room after few hours of waiting and sitting in hot room i went to reception just tofind out that they don’t have any fans left, i had to go out to buy 1 for myself, awful customer service and not helpful staff
Lưu trú 2 đêm vào Tháng 7, 2022
Best Western Management trả lời vào 27/07/2022
Dear Ijaz, Thank you for choosing to stay with us. Thank you also for taking time out to write to us about your experience. I am sorry that you did not fully exnjoy your stay. Please be aware that we do take every feedback given to us very seriously and are always looking to improve. I do hope that this did not deter you from chosing us again in the near future.

6/10 - Được

Rashid

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
rumoroso
troppo rumoroso pareti sottili che si sentiva persino le altre persone russare.il personale molto cordiale e disponibile,sopratutto la signora Anna.
Lưu trú 3 đêm vào Tháng 7, 2022
Best Regards, Hotel Team trả lời vào 27/07/2022
Dear Rashid, We are pleased that you chose to stay with us. I am sorry to learn that you did not fully enjoy your stay. Please note that we take all the feedback we get very seriously and are always looking to improve our services. I do once again hope that this has not detered you from chosing us in the near future.

8/10 - Tốt

Chantal Carolyn, cornwall

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
I liked the quiet area. I disliked the breakfast, and there were no fans or ac
Lưu trú 3 đêm vào Tháng 6, 2022
Sasha trả lời vào 28/06/2022
Dear Guest Thank you for your feedback. It is great to know that you had a good stay with us. We hope to see you again in the nearest future. Regards, Hotel Team

8/10 - Tốt

Monisola

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 6, 2022
Sasha trả lời vào 28/06/2022
Dear Guest Thank you for your feedback. It is great to know that you had a good stay with us. We hope to see you again in the nearest future. Regards, Hotel Team

6/10 - Được

jigisha

Đi cùng gia đình
Lưu trú 4 đêm vào Tháng 6, 2022
Best Regards, Hotel Team trả lời vào 22/06/2022
Dear Guest Thank you very much for your feeback. It is a pity to read that you did not enjoy your stay with us on this occassion. Let us reassure you that all feedbacks are taken very seriously and we strive to improve. We sincerely hope that you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.

8/10 - Tốt

Chantal, cornwall

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 6, 2022
General Manager trả lời vào 19/04/2023
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again for taking the time to complete the survey.General Manager

6/10 - Được

MR MSI

Đi cùng gia đình
Lưu trú 2 đêm vào Tháng 6, 2022
Best Regards, Hotel Team trả lời vào 22/06/2022
Dear Guest Thank you very much for your feeback. It is a pity to read that you did not enjoy your stay with us on this occassion. Let us reassure you that all feedbacks are taken very seriously and we strive to improve. We sincerely hope that you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.

2/10 - Tồi

Manjit

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
rubish
not gotten the room I booked to small and noisy walls thin
Lưu trú 1 đêm vào Tháng 6, 2022
Sasha trả lời vào 16/06/2022
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Sincerely, Sasha Bukina Manager Best Western London Ilford Hotel

4/10 - Kém

Tyler-Jay

Đi theo nhóm
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Not the best, was okay to just sleep but the lock on my door didn’t always lock and the shower was permanently stuck on being really hot
Lưu trú 2 đêm vào Tháng 5, 2022
Sasha trả lời vào 16/06/2022
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Sincerely, Sasha Bukina Manager Best Western London Ilford Hotel

2/10 - Tồi

Khách đã xác thực

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Should not be a best western
Lưu trú 1 đêm vào Tháng 5, 2022
Sasha trả lời vào 16/06/2022
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Sincerely, Sasha Bukina Manager Best Western London Ilford Hotel

2/10 - Tồi

Raheel

Lưu trú 2 đêm vào Tháng 5, 2022
Sasha trả lời vào 16/06/2022
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Sincerely, Sasha Bukina Manager Best Western London Ilford Hotel

8/10 - Tốt

Boris

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s a nice hotel
Lưu trú 2 đêm vào Tháng 5, 2022
Sasha trả lời vào 16/06/2022
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe.

8/10 - Tốt

Brittany

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean, comfortable, lots of places to eat from in the area. A short walk to train station, easy access to London centre
Lưu trú 1 đêm vào Tháng 5, 2022
Sasha trả lời vào 16/06/2022
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe.

8/10 - Tốt

Susana

Đi theo nhóm
Thích: Nhân viên & dịch vụ
It was Ok, but the room quality wasn't 4 stars
Lưu trú 1 đêm vào Tháng 5, 2022
Sasha trả lời vào 16/06/2022
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe.

6/10 - Được

Marcus

Thích: Sạch sẽ, nhân viên & dịch vụ
Mind the doors
Bit shocked to have a £50 damage deposit held not sure I saw that in the small print. Room ok, too many light bulbs and being ground floor a limiter on the window would have been good so we could sleep with the windows open. Our room was next to the main entrance and other guest let the door slam, not really the hotels fault but maybe a soft close door would be better or ban inconsiderate guests. Overall for the price it was ok, staff were lovely.
Lưu trú 1 đêm vào Tháng 5, 2022
Sasha trả lời vào 16/06/2022
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Sincerely, Sasha Bukina Manager Best Western London Ilford Hotel

8/10 - Tốt

Yesse

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
J'ai passé un bon séjour. Juste que la carte pour ouvrir la porte de ma chambre se desactivait souvent. J'étais donc contraint d'aller voir le réceptionniste pour la réactiver
Lưu trú 2 đêm vào Tháng 4, 2022
Best Regards, Hotel Team trả lời vào 08/05/2022
Dear Yesse Thank you very much for your feeback. It is a pity to read that you did not enjoy your stay with us on this occassion. Let us reassure you that all feedbacks are taken very seriously and we strive to improve. We sincerely hope that you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.

6/10 - Được

Graham

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Disappointed
Location is great, three minutes from the station.The room was clean and tidy though a little cramped for a family room. The location of the room however was awful. It was in the annex on the ground floor right next to the entrance door, therefore whenever anybody entered or left you could hear everything, footsteps, cases being pulled, conversation, and people stood outside the door smoking at all hours the night. It's quite amazing how inconsiderate people can be. The breakfast room was quite small and couldn't cope with many people at one time. Full english breakfast was without bacon for the duration. Trying to get your breakfast was awkward due to being a very small space, one at a time.
Lưu trú 2 đêm vào Tháng 4, 2022
Best Regards, Hotel Team trả lời vào 08/05/2022
Dear Graham Thank you very much for your feeback. It is a pity to read that you did not enjoy your stay with us on this occassion. Let us reassure you that all feedbacks are taken very seriously and we strive to improve. We sincerely hope that you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.

6/10 - Được

Carla

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
To noisy. Rooms are very small
Lưu trú 4 đêm vào Tháng 4, 2022
Best Regards, Hotel team trả lời vào 08/05/2022
Dear Guest Thank you for your feedback. We are sorry to read that you did not enjoy your stay in full. We strive to improve and we hope you will give us another chance to serve you.

8/10 - Tốt

VAUN

Lưu trú 1 đêm vào Tháng 4, 2022
Best Regards, Hotel Team trả lời vào 08/05/2022
Dear VAUN Thank you very much for your time and wonderful feedback. We are thrilled to read that you enjoyed your stay with us. We hope to see you again in the nearest future.