Dear Roger,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay and that there were some aspects that overshadowed your experience.We have passed your concerns to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again and share a more pleasant experience.Best Regards,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Chad,Thank you for staying with us.We wish to explain that, our guestrooms do vary in size and layout but we do apologize that it fell short of your expectations. Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.Please accept our apologies for any discomfort.Hoping to welcome you again.Best Regards,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Lee,Thank you so much for taking the time to review your stay and for the wonderful rating!It has been a pleasure to serve you. We look forward to another opportunity to welcome you back in the near future.We look forward to seeing you with open arms!Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Katherine,Thank you for this fantastic comment. It's wonderful to hear that you've enjoyed your stay with us so much!We look forward to hosting you again soon.Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Apreciada Viridiana,Le agradecemos, en nombre de todo el equipo, su valoración tan positiva, pues, resulta muy motivador para nosotros, saber que vamos en la dirección correcta.Deseamos que, pronto, nos vuelva a elegir para pasar unos días entre nosotros y, vivir así, una nueva inolvidable experiencia.Le esperamos!Cordialmente, Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear David,Thank you for your comment, which has been very pleasant for us to read since we observed that you enjoyed our company and, thus, we understand that we meet your expectations.Know that we are waiting for you, next time in any of our facilities to offer you again a wonderful stay among us.We wish you to return to any of our facilities soon.Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Martyn,We are pleased with your words and, above all, we would like to tell you that we thank you very much for sharing them with our future guests.Know that we are here, and we continue to improve every day, so that when you return you will enjoy an even better experience than the one you lived.Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Robert,Thank you very much for your kind words and for your fantastic review.We are so glad you had a great holiday with us!We look forward to welcoming you back soon, at one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear San,We thank you, on behalf of the entire team, for your very positive feedback, because it is very motivating for us to know that we are going in the right direction.We hope that, soon, you will choose us again to spend a few days with us and, thus, live a new unforgettable experience.Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Linda,Thank you very much for sharing your fabulous feedback.Your kind remarks are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.You made our day.We hope you will stop by again soon, Linda.Warmest wishes!Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Charles H.,It is great to learn about your positive feedback.Our best reward is learning our beautiful guests enjoyed their holiday.Thank you very much, Charles.Kindest Greetings,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Estimado Ricardo,Muchas gracias por su fantástica reseña y su amable comentario sobre nuestro hotel, se lo agradecemos mucho. Son reseñas como la suya las que nos alegran el día y hacen que todos los esfuerzos merezcan el trabajo.Lo más importante es leer que le ha gustado.Fue un placer hospedarle, y esperamos volver a hospedarte pronto.Saludos muy cordiales, Ricardo,Hotel Riu Plaza London VictoriaOnline Reputation Management

Sehr geehrter Joachim,Wir schätzen uns glücklich über unsere lieben Gäste. Vielen Dank, dass Sie bei uns waren. Es freut uns sehr zu lesen, dass Sie eine schöne Zeit hatten.Wir können Ihnen nicht genug für Ihre positiven Bewertungen danken.Und wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen!Hotel Riu Plaza London VictoriaOnline Reputation Management

Chère Marie-Christine,Nous vous remercions pour votre excellent commentaire et pour le temps que vous avez passé avec nous.Nous continuons chaque jour à essayer de nous améliorer et à vous accueillir à nouveau les bras ouverts.En espérant vous revoir bientôt,Cordialement, Hotel Riu Plaza London VictoriaOnline Reputation Manager

Estimado Omar,Estamos muy agradecidos de leer que nos dio la oportunidad de demostrar que todas las críticas positivas que tenemos, se basan en la realidad de nuestro hotel y el resultado del trabajo de nuestro personal encantador.¡Deseando hospedarle de nuevo muy pronto!Saludos muy cordiales, Omar,Hotel Riu Plaza London VictoriaOnline Reputation Management

Dear Thomas A,Thank you very much for your ratingsWe are very sorry to learn that you were disappointed with this, we always kindly recommend to let our staff know about any discomfort.It will be forwarded.Looking forward to hosting you again, Thomas.Kindest Regards,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Mary,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Kindest wishes, Mary,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Robert,Thank you very much for your fantastic review.We are delighted to read your kind remarks.Our aim is to please and your praise lets us know we are doing our job.Hoping to welcome you again very soon.Kindest wishes, Robert,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Ron,We strive to make all of our guests feel welcome and relaxed during their time with us. We aim to please and your fantastic feedback is very rewarding.Wishing to see you again.Loving Greetings,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Alyssa,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Loving Greetings, Alyssa!Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear William,The best reward is to learn that you had a great time.Thank you very much!We very much look forward to seeing you again.Wishing you a great day, William!Loving Regards,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear LiAnne,Thank you very much for your fantastic review!We are delighted to read your kind remarks.Our aim is to please and your praise lets us know we are doing our job.Hoping to welcome you again very soon.Kindest wishes,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Edin,We are very grateful for your kind remarks about our hotel.It is always wonderful to read that our guests left it having positive thoughts about their stay.Please visit us again soon, Edin!Warm Regards!Hotel Riu Plaza London VictoriaOnline Reputation Manager