On two of my three night at this hotel I was woken up by other guests banging on my door, screaming, yelling, slamming doors outside my room in the middle of the night, ongoing for multiple hours at a time. Quiet hours had been listed at this hotel, however no staff was there to make sure that these guests were being quiet. My partner and I are not originally from the UK and did not have access to a phone plan, nor did the room have a phone to contact the front desk. We did not feel safe enough to exit our room at this time to see what was going on and feared for our safety at certain points. During the day, we spoke to two different receptionists at the front desk, both of which told us they were unable to do anything for us without a manager. We are extremely disappointed in their service of this hotel and are highly unlikely to ever come back or recommend this stay. On top of this the hotel was extremely dirty. There was visible mould on the doors, stains all over the floors, visibly unwashed sinks, garbage left from previous guests and a terrible smell.