Khu tiếp khách ở sảnh

Nhận xét về Point A Kensington Olympia

3.5 out of 5
Point A Kensington Olympia
42-48 West Cromwell Road, London, England

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 442/1005 nhận xét" "
Đánh giá 8 - Tốt. 322/1005 nhận xét" "
Đánh giá 6 - Được. 129/1005 nhận xét" "
Đánh giá 4 - Kém. 69/1005 nhận xét" "
Đánh giá 2 - Tồi. 43/1005 nhận xét" "

8,2/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Gavin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location, close to large Tesco grocery store, earls court tube station (easy access to central London or Heathrow). Rooms are modern and renovated but small (typical for London). Wish they had a small fridge or access to fridge and microwave. Also complementary tea and coffee would be a nice touch. 9/10 will be back, excellent value!
Lưu trú 2 đêm vào Tháng 4, 2024
sara trả lời vào 28/04/2024
Dear Gavin,Thank you for your valuable feedback! We're delighted to hear that you enjoyed our great location near the Tesco grocery store and Earls Court tube station, providing easy access to central London and Heathrow. Your appreciation for our modern and renovated rooms is wonderful to hear, although we understand your desire for additional amenities like a small fridge and microwave. We'll definitely take your suggestions into consideration for future improvements.We're glad to know that you found our hotel to be excellent value, and we're thrilled that you're considering staying with us again. We look forward to welcoming you back for another great experience!Warm regardSara

10/10 - Xuất sắc

Kailyn

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The BEST thing about this hotel is their staff. I arrived at the hotel early on a Thursday morning and the gentlemen working the front desk was extremely welcoming and friendly, he shortly was coming off his shift and the young lady was also very friendly and welcoming. I arrived earlier than my check in time and they made sure my bags were safe and that I was comfortable in their lobby awaiting for my room. The young women also working the breakfast station was very sweet. The next day I woke up late after breakfast hours and I inquired about getting a coffee… She had already cleaned and seemed like she was getting off her shift but she took the time to make me a coffee. All three of these employees are amazing and I very much hope they are appreciated. I could tell right away they work hard and they care about their job and the guests. Thank you to the 3 of you! The hotel was also very very clean and a great location. The tube is just down the street and I was able to get to any tourist attraction or shopping 15 min. I will definitely be booking again next time in London.
Lưu trú 2 đêm vào Tháng 4, 2024
sara trả lời vào 28/04/2024
Dear Kailyn,Thank you for your glowing review! We're thrilled to hear that our staff made such a positive impression on your stay. Providing excellent service and ensuring our guests feel welcome is our top priority. We're glad you found our hotel clean and in a great location. Your appreciation for our team members means a lot, and we'll make sure they know how valued they are. We look forward to welcoming you back on your next trip to London!Best regards,Sara

8/10 - Tốt

Logan, Kensington

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice, clean property in a good location. Friendly staff and good breakfast. Just know going in that the double-twin room is really tight, especially the bathroom. No closet and you have to sit a little diagonal on the toilet.
Lưu trú 10 đêm vào Tháng 4, 2024
s trả lời vào 28/04/2024
Dear Logan,Thank you for your feedback! We're glad you enjoyed our clean property, good location, friendly staff, and breakfast. We apologize for any inconvenience caused by the tight space in the double-twin room and bathroom. Your comments are valuable to us, and we'll use them to improve. We hope to welcome you back in the future.Best regards,Sara

8/10 - Tốt

Gladys

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
good
Lưu trú 3 đêm vào Tháng 4, 2024
Front Desk trả lời vào 24/04/2024
Dear Gladys,Thank you for taking the time to share your review about your recent stay at Point A Kensington. It's great to hear that you had a good stay. We look forward to hosting you in the future. Kind regards,Front Desk

10/10 - Xuất sắc

Ilknur

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel had really nice and plenty breakfast. Loby was great, modern decorated. I liked breakfast area a lot too. Room was modern, a little small but still nice. It was clean, good lights. Bathroom was also a bit small but it was clean, modern and nicely done. I woul only recommend hotel to provide small hand towels instead of bigger ones. Also if they can serve free tea with snacks at the afternoon, it would be great. They provide hot water all day if you bring your own tea bags.
Lưu trú 4 đêm vào Tháng 4, 2024
Chloe trả lời vào 23/04/2024
Dear Illknur, Thank you for your review! We're happy to hear you enjoyed the breakfast options, modern decor, and overall cleanliness of the room and bathroom. We appreciate your feedback on providing small hand towels and offering free tea with snacks in the afternoon. Your suggestions will help us improve our guest experience.We hope to welcome you back soon!Kind regards,Chloe

6/10 - Được

Erika

Không thích: Nhân viên & dịch vụ
The hotel was just okay! Very small rooms
Lưu trú 2 đêm vào Tháng 4, 2024
Chloe trả lời vào 23/04/2024
Dear Erika,Thank you for leaving us a review. In regards to the rooms, they are advertised as cosy and compact hence the size.Aside from this we sincerely hope you enjoyed your stay!Kind regards,Chloe

8/10 - Tốt

Debra

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Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff are amazing! Challenge with the property for longer stays is that there is NO closet in the rooms, rather you have hooks on the walls which isn’t the best for any stay longer than 3 or 4 days. It’s impossible to stay organized in a room the size of a postage stamp.
Lưu trú 14 đêm vào Tháng 4, 2024
Chloe trả lời vào 23/04/2024
Dear Debra,Thank you for your feedback! We're thrilled you found our staff amazing. We understand the lack of closet space can be challenging for longer stays, and we apologize for any inconvenience. . We appreciate your input and hope to welcome you back for a better experience!Kind regards,Chloe

8/10 - Tốt

Vaishaliben

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was pretty clean and decent hotel close to subway and restaurants. Staff was nice and welcoming. The only thing was they didn’t provide cattle in the room so had to pay to get coffee or hot water. Overall pretty safe and comfortable stay
Lưu trú 1 đêm vào Tháng 4, 2024
Chloe trả lời vào 23/04/2024
Dear Vaishaliben,Thank you for your review! We're pleased you found our hotel clean, convenient, and welcoming. Your feedback will help us improve our amenities. We're glad you felt safe and comfortable during your stay. We hope to see you again soon!Kind regards,Chloe

8/10 - Tốt

Sara Janina

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ
-
Lưu trú 3 đêm vào Tháng 4, 2024
Chloe trả lời vào 23/04/2024
Dear Sara,Thank you for leaving us with a good rating!Kind regards,Chloe

8/10 - Tốt

Debra

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was nice for the price, rooms are very small. We were under the reception area so could hear chairs moving most of night. Stuff was very friendly and helpful.
Lưu trú 1 đêm vào Tháng 4, 2024
Chloe trả lời vào 23/04/2024
Dear Debra,Thank you for your feedback! We're glad you found the price reasonable and appreciated our friendly, helpful staff. We apologize for the noise disturbance from the reception area, however we hope to welcome you back soon for a more comfortable stay!Kind regards,Chloe

10/10 - Xuất sắc

Phil

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Chloe trả lời vào 23/04/2024
Dear Phil,Thank you for leaving us a great rating!We hope to welcome you again in the future.Kind regards,Chloe

10/10 - Xuất sắc

Christoph Michael

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nahe der U-Bahn Station East Court
Lưu trú 4 đêm vào Tháng 4, 2024
Chloe trả lời vào 17/04/2024
Dear Christoph Michael,Thank you for taking the time to leave a review. We are glad to hear that you enjoyed the convenient location of our hotel.We look forward to hopefully welcoming you again in the future.Kind regards,Chloe

10/10 - Xuất sắc

Ngofah

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Already answered in previous question.
Lưu trú 6 đêm vào Tháng 4, 2024
Chloe trả lời vào 17/04/2024
Dear Ngofah,Thank you for leaving us a great review.We look forward to welcoming you again in the future.Kind regards,Chloe

6/10 - Được

PINKI

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent Staff and cute cozy property
Lưu trú 4 đêm vào Tháng 4, 2024
Chloe trả lời vào 17/04/2024
Hi Pinki,Thank you for leaving such a positive review! We are glad to hear that you had a great experience with our staff and enjoyed our property.We look forward to welcoming you back in the future at our hotel.Kind regards,Chloe

10/10 - Xuất sắc

Patrick

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We feel very fortunate that we booked this room! We had never been to London before, so completely lucked out. The only thing that we would have changed was the taxi from the train station. We could have easily gotten on the tube and saved $50. The place was new, clean, friendly. Thank you
Lưu trú 4 đêm vào Tháng 4, 2024
Chloe trả lời vào 17/04/2024
Dear Patrick,Thank you for taking the time to leave us a review. We're glad that you had such a great stay with us out Point A and we satisfied your needs and you enjoyed your first time in London!We hope to welcome you back again in the future.Kind regards,Chloe

10/10 - Xuất sắc

Alina

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Although the room was small, but it was convenient for the short stay. The staff is nice and comprehensive. The break is good! And the ladies serving it are very nice, especially Nadia. Thank you very much :)
Lưu trú 3 đêm vào Tháng 4, 2024
Chloe trả lời vào 11/04/2024
Dear Alina,Thank you for leaving such a great review! We are glad to hear that you enjoyed your stay with us and had a great experience with our staff, especially Nadia. Customer satisfaction is important to us so we are glad your experience was satisfactory.We look forward to welcoming you again in the future.Kind regards,Chloe

10/10 - Xuất sắc

Christopher

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We were pleasantly surprised at how nice the hotel was.Room was “cosy “, small but clean/comfortable bed/good ablutions. Breakfast was really good value for money.We liked the Point A a lot!Thanks
Lưu trú 4 đêm vào Tháng 4, 2024
Chloe trả lời vào 11/04/2024
Dear Christopher,Thank you for taking the time to leave us a review. We're glad you enjoyed your stay with us and enjoyed the breakfast options! We hope to welcome you again soon. Kind regards,Chloe

8/10 - Tốt

Philipp Gerschon

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice little hotel close to Earls Court. A little disappointing to find a long blond hair on a pillow in the bed, but other than that clean. Staff very helpful and nice. A big tesco not far from the hotel was also a big plus.
Lưu trú 4 đêm vào Tháng 4, 2024
Chloe trả lời vào 11/04/2024
Dear Philipp,Thank you for taking the time to leave us feedback. We are glad to hear that you enjoyed your stay with us at Point A. We apologise for the pillow and this will be passed onto the housekeeping team, but we are glad to hear that this didn't affect your entire stay.We look forward to hopefully welcoming you to our hotel again in the future.Kind regards,Chloe

8/10 - Tốt

Rita

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Struttura carinissima,vicina ad una stazione e con diversi localini dove poter cenare,quartiere molto sicuro.Le camere sono nuove,piccoline ma aveva tutto il necessario,l unica cosa,le finestre non si possono aprire e la temperatura della camera non si poteva cambiare,veniva spenta,colazione perfetta per noi,ma solo dolce,con yogurt cereali frutta croissant,personale sempre sorridente e gentile
Lưu trú 2 đêm vào Tháng 4, 2024
Chloe trả lời vào 10/04/2024
Dear Rita, Thank you for taking the time to leave us such great feedback. We are extremely happy to hear that you enjoyed your stay with us at Point A Hotel. We hope to welcome you again in the future!Kind regards,Chloe

8/10 - Tốt

Dee

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Chloe trả lời vào 11/04/2024
Dear Dee,Thank you for taking your time to leave a review. We look forward to having you stay with us again in the future.Kind regards,Chloe

8/10 - Tốt

Horst

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Zentral Gelegen Unterkunft. Von der nahegelegenen U-Bahn Station sind fast alle Sehenswürdigkeiten und der Flughafen ohne Umsteigen zu erreichen. Das Hotel macht einen sauberen Eindruck das Frühstück war erstaunlich vielfältig und gesund. Bei der Zimmerwahl aufpassen: Es gibt Zimmer ohne Fenster !
Lưu trú 4 đêm vào Tháng 4, 2024
Chloe trả lời vào 10/04/2024
Dear Horst,Thank you for taking your time to leave us great feedback. We value your opinions and feedback! We are glad to hear that you enjoyed our convenient location and enjoyed the breakfast we had to offer.We look forward to having you again in the future.Kind regards,Chloe

6/10 - Được

Simon Sandager

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
We had mold in the bathroom and our room wasnt really clean. But atleast we could borrow an adapter and have a soft pillow
Lưu trú 4 đêm vào Tháng 4, 2024
Front desk trả lời vào 09/04/2024
Dear Thank you for sharing your experience with us. We apologize for the inconvenience. We take hygiene seriously and will address these issues promptly with our housekeeping team to ensure a more pleasant stay for our guests in the future. We're glad you found our adapter service helpful and enjoyed the comfort of our soft pillows. Your feedback is important to us, and we appreciate your understanding.Kind regards,Front desk

6/10 - Được

Anindya

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ
The room is extra tiny small and you can end up having back pain for not moving enough inside the room. They clean once in three days for environment concerns. I can understand that washing towel takes a lot of water which is environmental concern. But that doesn’t mean you will clean the rooms once in three days. Please don’t greenwash the climate issue
Lưu trú 5 đêm vào Tháng 3, 2024
Front desk trả lời vào 09/04/2024
Dear Anindya ,Thank you for your feedback. We apologize for any discomfort caused by the size of the room. We understand your concerns regarding cleaning frequency and its impact on the environment. While we aim to prioritize sustainability by cleaning rooms every three days, we acknowledge your point about maintaining guest comfort. Your insights are valuable, and we appreciate your understanding.Kind regards, Front desk

4/10 - Kém

Wilhelm

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was very very little.They clean up the room only every three days. By the breakfast the most things are all days the same.Something you can never find on the Buffets like for example ham or sausages.The bed was not big enough for to people.
Lưu trú 5 đêm vào Tháng 3, 2024
Front Desk trả lời vào 04/04/2024
Dear Wilhelm, Thank you for your honest review. We apologize for the inconvenience during your stay and that Point A Kensington did not meet your expectations.We hope to have the opportunity to host you again. Kind regards,Front Desk

8/10 - Tốt

Asheem

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
its was a nice experience
Lưu trú 1 đêm vào Tháng 3, 2024
Chloe trả lời vào 04/04/2024
Dear Asheem,Thank you for leaving positive feedback, your feedback is important to us. We are happy to hear that you had a nice experience with us.We look forward to welcoming you again in the future.Kind regards,Chloe

10/10 - Xuất sắc

Aideen

Lưu trú 3 đêm vào Tháng 3, 2024
Chloe trả lời vào 23/04/2024
Dear Aideen,Thank you for leaving us a good rating! Hopefully we can welcome you again in the future.Kind regards,Chloe

8/10 - Tốt

Annica Margaretha

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
Loistava sijainti! Huone rempattu ja mukava, vaikka olikin todella pieni. Miinus siitä, ettei missään vaiheessa siivottu tai edes tyhjennetty roskakoreja. Aamiainen ok, mutta olisi voinut olla monipuolisempi. Sijainnin ja yleisesti saadun kokemuksen perusteella voi todellakin suositella kuitenkin!
Lưu trú 3 đêm vào Tháng 3, 2024
host trả lời vào 01/04/2024
Dear Annica,Thank you for sharing your experience with us following your recent stay at our hotel. We are delighted to hear that you had an enjoyable time with us and that you found our location to be convenient and our room comfortable despite its size.Your feedback regarding the cleanliness of the trash cans and the variety of breakfast options has been duly noted. We apologize for any inconvenience this may have caused during your stay. Rest assured, we are continuously working to improve our services and offerings based on valuable feedback like yours.We truly appreciate your recommendation and are thrilled that you had a positive overall experience at our hotel. It was a pleasure hosting you, and we look forward to welcoming you back on your next visit to the area.Kind regards,Afiifa

8/10 - Tốt

Trevor

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Safe area close to earls court station. Didn’t like how small the rooms were. Left feeling very cramped and the room could be quite noisy with other guests opening/closing doors as well as walking by. Limited sockets for charging phones/devices etc. Otherwise the staff was very friendly
Lưu trú 5 đêm vào Tháng 3, 2024
host trả lời vào 01/04/2024
Dear Trevor,Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated the safe and convenient location of our hotel near Earl's Court station, as well as our friendly staff.Regarding the limited sockets for charging devices, we appreciate your feedback and will look into ways to address this to enhance the convenience of our guests.Thank you once again for your valuable input, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,Afiifa

8/10 - Tốt

Peter

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wir waren zufrieden. Sauber, Zimmer sehr klein aber modern und angenehm. Transfer vom Flughafen ins Hotel für Neulinge umständlich bei ca. 60 Min und Umsteigen mit der Bahn.
Lưu trú 3 đêm vào Tháng 3, 2024
host trả lời vào 01/04/2024
Dear Peter,Thank you for sharing your experience. We're glad to hear you found the rooms clean, modern, and pleasant.Kind regards,Afiifa

10/10 - Xuất sắc

Paul

Đi cùng gia đình
The staff are wonderful. Joann was always prompt to answer our questions before we arrived. Once there they greeted us with a very friendly hello, and made sure our stay was perfect. We opted for a small room without much in the way of amenities, because we’re there to travel and see things. It had what we needed, it was clean, and everything worked perfectly. The breakfast is great, and they make great coffee and cappuccinos. A great stay and we’d definitely use them again.
Lưu trú 5 đêm vào Tháng 3, 2024
host trả lời vào 01/04/2024
Dear PaulThank you so much for your glowing review! We're thrilled to hear that you had a wonderful experience during your stay with us at [Hotel Name].It brings us immense joy to know that our staff, especially Joanna, provided you with exceptional service from the moment you inquired about your stay to the time you checked out. We take great pride in ensuring that each guest feels welcomed and valued, and we're delighted that you felt this warmth and hospitality during your time with us.We're glad that you found your room to be clean, comfortable, and equipped with everything you needed for your travels. Our aim is to provide a hassle-free experience for our guests, and we're thrilled that we succeeded in meeting your expectations.It's wonderful to hear that you enjoyed our breakfast offerings and that you appreciated the quality of our coffee and cappuccinos. We believe that starting the day with a delicious meal and a great cup of coffee sets the tone for a fantastic day of exploration and adventure.We can't thank you enough for choosing to stay with us and for sharing your positive feedback. Your kind words mean the world to us, and we're honored to have had the opportunity to host you. We look forward to welcoming you back for another great stay in the future!Kind regards,Afiifa

8/10 - Tốt

Stefan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Das Hotel ist genau so wie es im Vorfeld beschrieben wurde. Unser Zimmer war schon recht klein. Aber das wussten wir. Trotzdem muss man sagen, das Preis- Leistungsverhältnis stimmte für unsere Zwecke einfach. Freunliches Personal. Sauberkeit war gut. Frühstück war OK. Gute Verkehrsanbindung. Wir haben uns wohlgefühlt.
Lưu trú 3 đêm vào Tháng 3, 2024
Chloe trả lời vào 31/03/2024
Thank you for your feedback! We're pleased to hear that our hotel met your expectations and that you found the price-performance ratio suitable for your needs. Additionally, we're glad that our convenient transportation connections added to your positive experience. We're delighted that you felt comfortable during your stay with us, and we hope to have the pleasure of welcoming you back in the future!Kind regards,Chloe

6/10 - Được

Yesenia

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The room was not as clean and tidy as expected for a hotel.
Lưu trú 2 đêm vào Tháng 3, 2024
host trả lời vào 01/04/2024
Dear Yesenia,Thank you for your feedback.We apologize for any inconvenience caused.Kind regards,Afiifa

6/10 - Được

Philippe, Aÿ-Champagne

Đi theo nhóm, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Un hôtel propre, des chambres modernes, petites mais c’est assez classique dans Londres - des prix très compétitifs. Par contre, un aspect négatif et non des moindres: vaut mieux prévoir des boules Quiez pr mieux dormir: les chambres sont certes calmes mais il y a de très longs sifflements stridents et répétitifs contre lesquels la direction semblait désemparée.
Lưu trú 2 đêm vào Tháng 3, 2024
host trả lời vào 01/04/2024
Dear Philippe,Thank you for your review of our property.Kind regards,Afiifa

4/10 - Kém

Thomas

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Ich muss sagen die Ankunft war etwas holprig wir hatten laut Buchungsseite mit Fenster gebucht haben aber ein „Skyline“ Zimmer bekommen dies war im Keller und man hatte nur ein kleines Dachluken Fenster was für Skyline stehen soll! Haben uns beschwert und ein anderes Zimmer erhalten nach etwas hin und her, dies wurde uns aber nur für 3 von 4 Tagen zugesichert und wir sollten doch am Tag vor Umstellung nochmal zur Rezeption kommen also nicht so Service freundlich. Das Zimmer selber war klein aber akzeptable für Preis und Lage in London! Im Zimmer selber waren aber im Abfluss so viele Haare das dieser ganz schlecht abfließen konnte war am ersten Tag noch ertragbar weil es ja hieß es kommt jeden Tag der Zimmer Service, wir sollen nur Nix rum liegen lassen weil die würden Nix anfassen wo unsere Sachen liegen, heißt es liegt etwas auf dem Bett dann wird das Bett nicht gemacht! Zum Schluss war in den 4 Tagen, nicht ein einziges Mal der Zimmerservice in unserem Zimmer er war vorhanden aber es war niemand zu sprechen! Am Tag an dem unser Zimmer wieder getauscht werden sollte waren wir abends bei der Rezeption die sagten wir sollen morgen früh sprechen und wollten uns abwimmeln. Wir sagten den Mitarbeitern das wir sehr früh das Hotel verlassen würden wegen eines Tagesausfluges, und auf einmal war es doch gleich möglich uns zuzusichern das wir das immer behalten können. War lustig jedesmal wenn wir Kontakt mit der Rezeption hatten waren erstmal unsere Karten gesperrt!
Lưu trú 4 đêm vào Tháng 3, 2024
host trả lời vào 01/04/2024
Dear Thomas,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. We genuinely tried our best to address your concerns and ensure your comfort, but it's clear we fell short of your expectations. We hope you'll give us another chance to provide you with a more satisfactory experience in the future.Kind regards,Afiifa

8/10 - Tốt

Emma

Thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 3, 2024
Chloe trả lời vào 31/03/2024
Thank you for leaving a generous rating! We look forward to welcoming you again in the future.Kind regards,Chloe

6/10 - Được

Mandy

Thích: Nhân viên & dịch vụ
Lưu trú 5 đêm vào Tháng 3, 2024
host trả lời vào 01/04/2024
Dear Mandy,Thank you for the review.Kind regards,Afiifa

10/10 - Xuất sắc

Fabienne

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good service, amazing breakfast, nice coffee, clean room TV
Lưu trú 3 đêm vào Tháng 3, 2024
Chloe trả lời vào 31/03/2024
Thank you for your kind words! We're delighted that you had such a positive stay with us. We look forward to welcoming you back again soon for another enjoyable visit!Kind regards,Chloe

10/10 - Xuất sắc

Mark

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Chloe trả lời vào 31/03/2024
Thank you for your 5 out of 5 review! We look forward to having you again in the future.Kind regards,Chloe

8/10 - Tốt

Deniz

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Die Unterkunft ist in einer sehr guten Lage (Earls Court ist nur wenige Fußminuten entfernt). Von dort kommt man überall gut hin. Ebenso ist ein riesiger Tesco um die Ecke, bei dem man alles bekommt. Das Zimmer ist sehr klein, hat aber alles, was man braucht (Bett, TV und Bad). Was mir gefehlt hat, war ein Wasserkocher, damit man sich morgens und abends einen Tee oder so machen kann. Die positiven Dinge überwiegen aber deutlich!
Lưu trú 4 đêm vào Tháng 3, 2024
Chloe trả lời vào 31/03/2024
Thank you for taking the time to share your experience! We're thrilled to hear that you found our accommodation to be in a great location, with convenient access to Earls Court and nearby amenities like Tesco. We're glad that you found the room to have all the essentials, although we apologise for the absence of a kettle for making tea or coffee. Your feedback is invaluable to us as we strive to enhance our guests' experiences, and we're delighted that the positives outweighed any negatives for you. We hope to have the pleasure of welcoming you back again soon!Kind regards,Chloe

8/10 - Tốt

ALISON

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Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Near underground and restaurants. Rooms and toilet cubicles smaller than expected. There should be coffee / tea in rooms. There should be hand towels and should not have to request fresh towels every day. Staff were kind and helpful.
Lưu trú 4 đêm vào Tháng 3, 2024
Chloe trả lời vào 31/03/2024
Thank you for sharing your feedback! We're delighted to hear that you appreciated our convenient location near the underground and restaurants, as well as our attentive and helpful staff. Your comments regarding amenities have been duly noted, and we'll certainly take them into consideration as we continuously strive to improve our guests' experiences. We hope to have the opportunity to welcome you back again in the future.

10/10 - Xuất sắc

Kris

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean room and very friendly staff
Lưu trú 1 đêm vào Tháng 2, 2024
afiifa trả lời vào 08/03/2024
Dear Kris,Thank you for your amazing feedback on our property.We hope you come back soon.Kind regards,Afiifa

8/10 - Tốt

Jonathan Josef

Lưu trú 4 đêm vào Tháng 12, 2023
Chloe trả lời vào 06/03/2024
Thank you very much for your feedback!We hope to welcome you back soon.Kind regards,Chloe

8/10 - Tốt

Jérémy

Lưu trú 6 đêm vào Tháng 2, 2024
Chloe trả lời vào 06/03/2024
Thank you very much for your feedback!We hope to welcome you back soon.Kind regards,Chloe

10/10 - Xuất sắc

Helena Jayne

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a wonderful time at Point A, Kensington. The staff were so friendly and accommodating to my two older parents. The breakfast was first class and the room was perfect for a stay in London.
Lưu trú 3 đêm vào Tháng 2, 2024
Chloe trả lời vào 06/03/2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you and your parents enjoyed your stay at Point A, Kensington. It's fantastic to know that our staff made your stay pleasant and that you found our breakfast and accommodations to your liking. We hope to have the pleasure of hosting you and your family again soon!Kind regards,Chloe

8/10 - Tốt

Adrienne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 2, 2024
Front desk trả lời vào 28/02/2024
Dear Adrienne, Thank you for choosing us and for sharing your experience. We're glad you enjoyed your stay. We look forward to welcoming you back.Kind regards,Front desk

8/10 - Tốt

Marco

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Goed degelijk stil hotel met een goed ontbijt.
Lưu trú 3 đêm vào Tháng 2, 2024
Joanna trả lời vào 28/02/2024
Dear Marco,Thank you for sharing your experience with us! We're delighted to hear that you found our hotel to be a solid and quiet retreat during your stay. It's wonderful to know that you enjoyed our breakfast offerings as well.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another peaceful stay in the future.Kind regards,Joanna

4/10 - Kém

Anna Catharina Birgitta

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They only made our bed once during our 6 days stay. They did not empty our trash once. We got the wrong room, munch smäller than what we had booked.
Lưu trú 5 đêm vào Tháng 2, 2024
host trả lời vào 01/04/2024
Dear Anna,Thank you for sharing your feedback with us.Regarding the housekeeping services, we apologize for not meeting your expectations. Our standard policy is to clean the rooms after every 3 nights of consecutive stay, however, we understand that your expectations were not met in this regard. As for the room type, we allocate rooms based on the travel agency and we can not make any errors in that regard.Please know that your feedback is invaluable to us, and we will use it to improve our services and ensure a more seamless experience for our guests. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Warm regards,Afiifa

6/10 - Được

Andrea

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Die Zimmer sind sehr klein und das Bett mit 140 cm Breite sehr schmal.
Lưu trú 3 đêm vào Tháng 2, 2024
Front desk trả lời vào 28/02/2024
Dear Andrea,Thank you for taking the time to share your feedback with us. We're sorry to hear that you found the rooms to be small and the bed width to be narrow during your stay.Your comments are valuable to us, and we will consider them as we strive to improve our guest experience. We appreciate your honest feedback and hope to have the opportunity to better accommodate you in the future.Kind regards,Front desk

8/10 - Tốt

Dagmar Anita

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wir waren 5 Tage da Leider wurde das Zimmer in dieser Zeit nicht gereinigt Die Mitarbeiter sind sehr freundlich Die Auswahl des Frühstück war sehr gut
Lưu trú 5 đêm vào Tháng 2, 2024
Front desk trả lời vào 28/02/2024
Dear Dagmara Anita, Thank you for your feedback on your recent 5-day stay. We apologize for the oversight in room cleaning. We're glad you found our staff friendly and enjoyed the breakfast selection. Your comments will help us improve.Warm regards,

6/10 - Được

Maren

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Es war in Ordnung, auch wenn das Zimmer sehr klein war und man keine Möglichkeit hatte, seine Klamotten richtig einzusortieren. Schade fanden wir, dass das Personal nicht wirklich freundlich war und oft genervt gewirkt hat.
Lưu trú 5 đêm vào Tháng 2, 2024
Joanna trả lời vào 21/02/2024
Dear Maren,Thank you for sharing your feedback with us. We appreciate your thoughts, and we're sorry to hear that your experience fell short of expectations.We apologize for the inconvenience caused by the small room size and lack of storage space for your clothes. Your feedback regarding our staff's attitude is concerning, and we assure you that we take this matter seriously. We will address this internally to ensure a friendlier and more welcoming atmosphere for our guests.We value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Warm regards,Joanna