Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our hotel's convenient location and accessibility to London's attractions, as well as our delicious breakfast offerings.We apologize if you encountered any inconvenience with the cleanliness of your room. Please rest assured that we take cleanliness very seriously, and we will address this matter promptly with our housekeeping team to ensure that all our rooms meet the high standards expected of a 4-star hotel.Regarding your comment about our staff speaking only English, we understand that multilingual support is important for our diverse guests. We are continuously working on improving our language offerings to better serve our international clientele.Additionally, we regret any disappointment caused by the proximity of the petrol station. We strive to accurately represent our hotel in our photos and descriptions, and we will take your feedback into consideration to provide a more comprehensive portrayal of our surroundings.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,

得知您對房間的大小和佈局不滿意，我們深感抱歉。 您的舒適對我們來說很重要，對於有限的空間和佈局限制給您帶來的任何不便，我們深表歉意。 我們理解當住宿不符合預期時會多麼令人沮喪。 您的回饋非常寶貴，我們將在努力改善客人體驗時考慮這些回饋。 如果我們可以採取任何具體措施讓您的住宿更加舒適，請隨時告知我們，我們將盡力滿足您的需求。

We're delighted to hear that you enjoyed your stay with us! Being right across from the park does offer a lovely atmosphere, and we're glad you appreciated it. Thank you for mentioning the cleanliness and brightness of the hotel. We would be thrilled to welcome you back for another stay whenever you're in the area!

We're truly sorry for the inconvenience and frustration you experienced upon arrival. It's unacceptable that we couldn't accommodate you as planned and that you had to travel to another location, especially one that wasn't your preference. We apologize for the rude behaviour of our staff, which does not align with our standards of service. Your feedback is invaluable, and we will address these issues to prevent similar occurrences in the future. If there's anything we can do to make it right, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.

We're pleased to hear that you found the location satisfactory. We aim to provide convenience and accessibility to our guests, and we're glad it met your expectations. If there's anything else you'd like to share or if you have any further questions, feel free to let us know. We're here to help!

Dear AlexandraOn behalf of everyone here at Thistle Kensington Gardens Hotel, I wanted to extend our heartfelt gratitude for taking the time to review us. Your feedback is incredibly valuable to us as we continuously strive to provide exceptional experiences for all our guests.We are delighted to hear that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back soon for another memorable stay.Warm Regards,

Dear NataliyaOn behalf of everyone here at Thistle Kensington Gardens Hotel, I wanted to extend our heartfelt gratitude for taking the time to review us. Your feedback is incredibly valuable to us as we continuously strive to provide exceptional experiences for all our guests.We are delighted to hear that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back soon for another memorable stay.Warm Regards,

Dear KevinOn behalf of everyone here at Thistle Kensington Gardens Hotel, I wanted to extend our heartfelt gratitude for taking the time to review us. Your feedback is incredibly valuable to us as we continuously strive to provide exceptional experiences for all our guests.Warm Regards,

We're thrilled to hear that you had a positive experience during your stay with us! It's wonderful to know that you found our hotel well-priced, conveniently located next to Kensington Gardens, and within walking distance of Paddington station. We're glad you enjoyed the clean room and pleasant breakfast, and we're honoured that you consider us good value for money. We can't wait to welcome you back again on your next visit! If you need anything else or have any further questions, please feel free to reach out.

Dear Guest,Thank you for kindly choosing Thistle Kensington Gardens for your stay, we hope to welcome you next time if you're staying in the area.

Dear Guest,Thank you for kindly choosing Thistle Kensington Gardens for your stay, we hope to welcome you next time if you're staying in the area.

We're pleased to hear that you enjoyed our hotel's convenient location with easy access to public transportation. However, we apologize for any inconvenience caused by slow service from our staff. Providing prompt and attentive service is important to us, and we will address this issue with our team to ensure a better experience for our guests in the future. Your feedback is appreciated, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay. If you have any further comments or concerns, please feel free to reach out to us.

Dear Guest,Thank you for taking the time to review us, we hope to welcome you back soon.Kind Regards,

Thank you for sharing your feedback with us regarding your recent stay. We apologize for any inconvenience you experienced during your time with us.We regret the oversight in assigning you a handicapped room when it wasn't requested. Your comfort is of utmost importance to us, and we apologize for any inconvenience this may have caused. Additionally, we apologize for the recurring issue with flushing the toilet. Please know that we have addressed this matter with our maintenance team to ensure it is promptly resolved.We understand that the softness of the mattress may not have suited your preference. Please don't hesitate to reach out to our reception team in the future, as we would be happy to provide additional bedding or explore alternative room options to better accommodate your needs.Thank you for bringing these matters to our attention, as it allows us the opportunity to improve and better serve our guests. We hope to have the chance to welcome you back in the future for a more enjoyable stay.Warm regards,

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay.It's truly regrettable to hear that there was a discrepancy between the room type you reserved and the one you were given. Please know that this falls short of our usual standards, and we understand your frustration.We apologize for any misunderstanding or confusion regarding the room type, and we appreciate your feedback as it helps us identify areas for improvement. Rest assured, we will investigate this matter further and take the necessary steps to ensure it doesn't happen again in the future.We understand if you choose not to stay with us again, but we hope you'll consider giving us another chance to provide you with the exceptional experience we strive for.If there's anything else we can do to address your concerns, please don't hesitate to reach out to us directly.Warm regards,

Thank you for bringing this matter to our attention. We sincerely apologize for the discrepancy between the room type you reserved and the one you were given. This does not align with our standards, and we understand your frustration.We regret any inconvenience this may have caused you during your stay. Rest assured, we take your feedback seriously and will investigate this issue to ensure it does not happen again in the future.Please know that your satisfaction is our top priority, and we appreciate your understanding in this matter. If there is anything else we can do to address your concerns or improve your experience, please do not hesitate to reach out to us directly.Warm regards,

Thank you for your kind words about our staff! We're delighted to hear that you found them to be kind and helpful during your stay. Providing excellent service and hospitality is a top priority for us, and it's always rewarding to receive positive feedback from our guests. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again in the future!Warm regards,

Dear Guest,Thank you for kindly choosing Thistle Kensington Gardens for your stay, we hope to welcome you next time if you're staying in the area.

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our property to be ideal for your week-long stay.It's wonderful to know that our proximity to the subway, as well as the convenience of having a store nearby, added to the convenience of your stay. Ensuring our guests feel safe and comfortable is always a top priority, and we're delighted that you felt secure and found the area walkable.Our location is indeed one of our standout features, and we're glad it contributed to making your stay enjoyable. We appreciate your kind words and are grateful for your feedback.Should your travels bring you back to the area, we would be honored to welcome you again for another great stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. Thank you once again for choosing to stay with us!

Dear Guest,Thank you for kindly choosing Thistle Kensington Gardens for your stay, we hope to welcome you next time if you're staying in the area.

Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed the location and the view overlooking Kensington Gardens. It's fantastic that you found the room convenient, quiet, and offering good value for your stay.We're also glad to know that you encountered some fine staff during your visit. Providing exceptional service is something we take pride in, and we'll be sure to pass along your compliments to our team members.If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back again in the future.Warm regards,Reception Team

I'm glad you liked the response! If you have any more questions or need further assistance, feel free to ask. Have a great day!

Thank you for taking the time to share your feedback with us. While we're glad to hear that you found our staff lovely and the room clean, we apologize for any inconvenience you experienced regarding the lack of amenities and noise disturbances. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're sorry that we fell short of your expectations in this regard. Your comments have been noted, and we will address them with our team to ensure that we improve in these areas. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a better experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

¡Qué maravillosa descripción de nuestra ubicación! Estamos encantados de que hayas disfrutado de la conveniencia de tener Kensington Park y Hyde Park justo al cruzar la calle, ofreciendo un lugar perfecto para pasear, correr o simplemente relajarse. Además, estamos encantados de que encuentres nuestra proximidad a dos estaciones de metro y paradas de autobús justo enfrente excelente. Esperamos que hayas tenido una estancia igualmente encantadora en nuestro hotel y esperamos darle la bienvenida de nuevo en el futuro. ¡Gracias por compartir tu experiencia! Si necesitas algo más, no dudes en informarnos.

Thank You

Thank You

Dear Karen,Thank you for your review.We are happy to see that you enjoyed your stay with us and our guest's satisfaction, which motivates us.Have a nice day.

Merci beaucoup pour votre aimable commentaire ! Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement idéal dans le quartier de Kensington, à proximité immédiate de la station de métro. Il est également gratifiant de savoir que vous avez trouvé notre personnel sympathique et serviable, avec un véritable sens de l'accueil.Nous sommes fiers de maintenir un niveau élevé de propreté et de bien-être dans notre établissement, malgré son style un peu vieillot. Votre fidélité en tant que client, en revenant pour la troisième fois, est la plus belle récompense que nous puissions espérer.Nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite. Si vous avez besoin de quoi que ce soit d'autre, n'hésitez pas à nous contacter.Cordialement,Reception

Dear Guest,Thank you for taking the time to review us.Kind regards, Rupok

Dear Stewart,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our great location, with the convenience of having two tube lines nearby and the beautiful Hyde Park just across the street.At [Your Establishment], we strive to provide our guests with a convenient and comfortable experience, and we're pleased to know that our location added value to your stay. Hyde Park's proximity offers a fantastic opportunity for leisurely strolls and enjoying the natural beauty right at our doorstep.We appreciate your kind words and look forward to welcoming you back on your next visit. If there's anything specific you'd like to share or if you have any suggestions for improvement, please feel free to reach out. Your feedback is invaluable to us.Thank you once again for choosing [Your Establishment]. We hope to have the pleasure of hosting you again in the future.Warm regards,Rupok

We appreciate your comments and look forward to welcoming you back for another enjoyable experience.Thank you for choosing our hotel!

We apologize for the inconvenience you experienced during your stay. It's regrettable that the room size was not up to your expectations, and we're sorry for any discomfort caused by the non-functioning heater. Providing a portable heater was a proactive solution, but we understand this is not the ideal experience. Your feedback is valuable, and we'll address these issues to enhance our guests' overall comfort. If there's anything else you'd like to share or if there's a way we can make it up to you, please let us know. We appreciate your understanding and hope to welcome you back for an improved experience in the future.

Thank you for your positive feedback! We're delighted to hear that you had a great experience at our hotel and found the location convenient. It's wonderful to know that you plan to stay with us again. We look forward to welcoming you back and ensuring another enjoyable stay. If there's anything specific you loved or any suggestions for improvement, feel free to share. Thank you for choosing our hotel!

Dear Elizabeth,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay and that several aspects of your visit stood out.It's wonderful to know that you found our location excellent and that your room was clean and quiet. We're especially pleased to hear that you had a delightful breakfast experience with very friendly staff, and we appreciate your recognition of Chiboy's excellent service. We'll make sure to pass along your kind words to him.Your feedback is invaluable, and it motivates us to continue providing exceptional service. We're grateful for your choice to stay with us and look forward to the opportunity to welcome you back in the future. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know.Safe travels, and we hope to see you again soon!Best regards,Rupok

Dear GuestThank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our hotel clean and enjoyed the good breakfast we offer. It's great to know that our location, particularly its convenience for accessing the underground, added to the overall satisfaction of your stay.We're delighted that you appreciated the park view from your room – we believe it adds an extra touch to the overall experience. Knowing that you would choose to stay with us again is the highest compliment we could receive, and we would be honored to welcome you back.If there's anything specific you loved about your stay or any suggestions you may have, feel free to share. Your feedback is invaluable to us as we continuously strive to provide the best possible experience for our guests.Thank you for choosing our hotel, and we look forward to serving you again in the future.Best Regards,

Thank You

Dear Alison,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel to be great, especially with its prime location right opposite Hyde Park/Kensington Gardens. It's wonderful that you found the proximity to two tube stations, Queensway and Bayswater, convenient for your travels.We're pleased to know that you felt the area was safe to walk around and that there were plenty of dining options within a 10-minute walk. It's always our aim to provide a comfortable and convenient stay for our guests.We appreciate your kind words about our hotel amenities and the friendliness of our staff. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything specific you loved or any suggestions you have, feel free to let us know. Thank you again for choosing our hotel!

Thank you for sharing your positive experience with us! We're delighted to hear that you found our hotel's location to be great for a weekend in London, with its proximity to the tube station and attractions. It's fantastic that the cleanliness and comfort of our hotel met your expectations.We understand that your time was limited, but we appreciate your mention of our friendly staff. Providing excellent service is a priority for us, and we're pleased to know that our team made a positive impression during your stay.Should your future travels bring you back to London, we hope to have the opportunity to host you again, and perhaps you can explore more of what our hotel has to offer. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!

Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel. It's wonderful that our location across from Hyde Park added to your experience, and we're thrilled that you found our staff to be very friendly. Additionally, we're glad that you enjoyed the great breakfast offerings.If there's anything specific you loved or any suggestions you have for improvement, feel free to let us know. We appreciate your choice to stay with us and hope to welcome you back in the future for another enjoyable visit. Safe travels!

Dear Guest,Thank you for your review.Kind Regards,

Thank you for the wonderful feedback! We're thrilled to hear that your experience with us was excellent in every way. It's great that you enjoyed a lovely, quiet room with a view overlooking the park. We take pride in our staff, and we're delighted that you found them to be super helpful and friendly. Your kind words are truly appreciated.If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. We're committed to providing exceptional service and ensuring our guests have a memorable experience.Thank you once again for choosing our hotel, and we look forward to the opportunity of welcoming you back in the future. Safe travels!

Dear Guest,Thank you for your review.Kind Regards,

Dear ClaireWe are absolutely thrilled to receive your positive feedback about our check-in staff and your experience in the room. Thank you for taking the time to share your impressions with us!It's wonderful to hear that our check-in staff left a lasting impression on you. We believe in the importance of warm and welcoming service, and we're delighted that our team could contribute to the positive start of your stay.We're also pleased that your room at the back met your expectations and provided a quiet and pleasant environment. Creating a peaceful and comfortable atmosphere is one of our top priorities, and it's fantastic to know that we succeeded in this regard.We will make sure to share your comments with our staff, as it's always uplifting for them to hear when their efforts are appreciated. Your feedback serves as motivation for us to continue delivering excellent service to all our guests.Thank you once again for choosing our hotel, and we look forward to the opportunity of welcoming you back in the future. If there's anything specific you loved about your stay that you'd like us to highlight to our staff, please feel free to share more details.Best Regards,Rupok

Dear Marc,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your positive comments about our location, being near Bayswater and Queensway stations, and we're glad to hear that your overall experience was good.However, we sincerely apologize for the inconvenience you faced with the cleanliness of the carpets and the ventilation system. Your concerns are important to us, and we take them seriously. We understand the impact these issues can have on your comfort, and we want to assure you that we are addressing these matters promptly.Our housekeeping team will conduct a thorough cleaning of the carpets, and we will also ensure that the ventilation system is properly maintained to prevent any dust-related issues. Your feedback serves as a valuable tool for improvement, and we appreciate your understanding as we work to enhance these aspects of our service.We genuinely value your input, and if there's anything else you'd like to share or if there's a specific way we can make it up to you, please feel free to let us know. We hope to have the opportunity to welcome you back in the future with an improved experience.Thank you for choosing our hotel, and we appreciate your constructive feedback.Best Regards,Rupok

Dear Caroline,Thank you for taking the time to share your detailed feedback about your recent stay with us. We sincerely apologize for the challenges you encountered during your visit, and we appreciate your honesty in highlighting both positive and negative aspects of your experience.We regret the difficulty you faced when attempting to contact us for car parking confirmation and dinner reservations. We understand the frustration this caused, and we will address the communication issues to ensure a smoother process for future guests.Your observations regarding the cleanliness of the restaurant seating area are concerning, and we are taking immediate action to rectify this. We have already reinforced our cleaning protocols, and your feedback will be shared with our housekeeping team to prevent such oversights in the future.We appreciate your positive comments about the food and the welcoming front-of-house staff during breakfast. It's rewarding to hear that these aspects of your experience met your expectations.Regarding the room conditions, temperature control, and other amenities, we apologize for any inconvenience caused. We will review and improve our information provided in the rooms to make it easier for guests to find essential facilities and adjust the room environment according to their preferences.Your feedback is invaluable to us, and we hope you'll consider giving us another chance in the future. We are committed to addressing the issues you raised to ensure a more enjoyable and comfortable stay for our guests.Once again, we apologize for any shortcomings, and we appreciate your understanding.Best Regards,