2/10 - Tồi
Nemfel
Khách đi công tác, Đi cùng gia đình và trẻ nhỏ
19/03/2026
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property is not as it appears on photos in website. Booked 3 rooms.
Room 1 - as soon as we opened the door we were hit with a pungent smell of mildew & moist air. We reported to front desk, & their fix was to spray with febreeze. Children were going to be in this room so obviously that wasn’t going to work. They moved us to another room downstairs - separate floor from group. Floor has questionable stains & was moist. Feared walking around barefoot. Bathroom door handle literally was failing apart.
Room 2 - smell of air was stale but not as bad compared to mildew room & no other rooms available to move. As we were getting ready for bed, we realized that the room door DIDN’T LOCK!! Someone could have just walked in while we were asleep. So glad we checked! Went to front desk and they came to fix it within 15-20 minutes.
Room 3 - moist carpet floors, stale smell in air, and broken bathroom door knob.
In 2 of the 3 rooms, we saw cockroaches run across the wall by the bed. The TVs were old & held up by door stops.
We asked for refund of rooms so we can go elsewhere but they refused to refund the whole group because only one room was technically “unavailable” due to the smell. It was late at night and we had children, so we stayed. NEVER going back there. 100% would NOT RECOMMEND.
Nemfel
Lưu trú 2 đêm vào Tháng 2, 2026