8/10 - Tốt
Alisha, Las Vegas
05/08/2025
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was good for our needs. We did experience a very frustrating check-in, booked the parlor suite asked for early check-in a few times that day they told us they had one of these suites available as an accessible room in the third building. I accepted, assuming it would have the exact same amenities as what I had upgraded to in the parlor suite. Those amenities included a larger living space with the dining room table and chairs, patio, deep, soaking tub, and space to move around as we were hosting a party for my daughter. Well, when we got to the room, there was no dining room table no balcony and the living area was taken up by a 6 foot long and wide coffee table totally making The living room space useless. We reported this information to the hotel right away and after some whole time about 40 minutes later, they did upgrade us to a presidential suite. That one took care of our needs perfectly and was lovely. It just would’ve been nice if the mixup didn’t occur in the first place as we wasted valuable time and sitting around. But I do appreciate that they accommodated us without any extra charges or inconvenience. On another note, we booked this property because they are also affiliated with resort pass and allow people to purchase a pass to use the pool. All of my guests paid between $33 adults and $11 for kids, however there was never anybody to check for wristbands and we saw many people walking in and just coming to the gate with other people allowing them in. S
Alisha
Lưu trú 1 đêm vào Tháng 8, 2025