Hi Cassidy, Thank you for your feedback. However, we apologize for the issues you encountered. We appreciate you bringing the walk-in gate issue to our attention and will address it promptly to enhance our guests' safety.We'd love the opportunity to welcome you back. Please reach out to us directly to see how we can continue to earn your business. We hope to see you again in the future!Best regards, Sophia Guest Experience Team

Hi Melanie,Thank you for your feedback. We apologize for the discrepancy between the images and the current condition of the property. We will work hard to update the images to be more representative. We're glad to hear that you found our staff great, as we strive to maintain high standards of cleanliness and service.Your comments are valuable to us, and we will use them to improve our facilities and ensure a better experience for our guests. We hope to welcome you back in the future.Best regards, SophiaGuest Experience Team

Hi Melina!Thank you for sharing your detailed feedback about your stay. We're glad to hear that you enjoyed the amazing view, especially from the balcony, and appreciated the little kitchen setup. However, we apologize for the issues you encountered. Your comments are important to us, and we will address these concerns with our maintenance team to ensure improvements are made.We appreciate your overall positive remarks and are pleased to know that you had a good experience despite the mentioned issues. We hope to welcome you back in the future and provide an even better stay.Best regards,SophiaGuest Experience Team

Thank you for sharing your experience with us and for your kind words! We're delighted to hear that you found our property beautiful. We strive to provide a welcoming and pleasant environment for all our guests. If there's anything specific you enjoyed or if you have any feedback to share, please feel free to let us know. We appreciate your support and hope to welcome you back soon for another wonderful experience.Best regards,SophiaGuest Experience Team

Thank you for sharing your experience with us. We understand your disappointment, and we apologize for any inconvenience caused during your stay. We're disheartened to learn about the challenges you encountered and regret that we were not able to address them in real-time.Communication is key to ensuring our guests have a positive experience, and we're sorry if there were any haphazard communication efforts on our part. Additionally, we regret that our property and service did not meet your expectations.We value your feedback, and we wish you had reached out to us during your stay so that we could have addressed these issues promptly. Our team is committed to ensuring our guests' satisfaction, and we would have been more than happy to assist you and make necessary arrangements to enhance your experience.Your feedback will be shared with our team, and we will take proactive measures to prevent similar occurrences in the future. We sincerely apologize for the inconvenience you experienced and appreciate your understanding.If there's anything else you would like to share or if you have any further concerns, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,SophiaGuest Experience Team

Hi Kesley, Thank you for taking the time to share your feedback with us. We're glad to hear that you had a great stay at our hotel.We appreciate your suggestion regarding food options nearby. We will explore ways to provide more information about nearby dining options to help enhance our guests' experience.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future. If you have any further feedback or questions, please don't hesitate to reach out to us directly.Best regards,SofíaGuest Experience Team

We're very glad to hear that you enjoyed your stay with us and thank you for your time to leave us a review. We greatly appreciate and value your feedback. We look forward to having you again!

Thank you for taking the time in leaving us a review on your stay with us. We are so happy to learn that you had a great time. We take guest experience seriously and will address your concerns. Nothing means more to us than providing a great guest experience. We look forward to having you stay with us again.

Thank you for your 5 star review! We appreciate your stay with us and the time to leave us your feedback. We look forward to your next visit with us.

Thank you for taking the time to share your feedback, and please allow me to extend our apologies for any discomfort you experienced during your stay. We encourage guests to contact us by phone or text if there is any issue during your stay and we will resolve asap. We take all guest concerns seriously and aim to respond immediately to ensure satisfaction. Please reach out to us directly and we will see what we can do to resolve and earn your return business. We hope to have you as our guest in the future.

Thank you for the great feedback! We greatly appreciate and value your feedback. We take guest experience seriously and will address your concerns. Nothing means more to us than providing a great guest experience. We look forward to having you stay with us again.

Thank you for taking the time in leaving us a review and feedback on our property. We apologize that our service did not exceed your expectations. We will be sure to send this information to our Manager. Nothing means more to us than providing a great guest experience and we apologize that we let you down in this way. We'll do better for you next time.

We're very glad to hear that you enjoyed your stay with us and thank you for your time to leave us a review. We greatly appreciate and value your feedback. We look forward to having you again!

We are truly sorry for your recent experience of our hotel. We will work to remedy any issue as quickly as possible. Please help us, for our records, understand a bit more specifically about your stay with us, as we'd like to see what we can do to earn your return business and the opportunity to change your opinion.

Thank you for your 5 star review! We appreciate your stay with us and the time to leave us your feedback. We look forward to your next visit with us.

Thank you for taking the time in leaving us a review on your stay with us. We are so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

We are truly sorry that you had this experience while staying at our hotel. Unfortunately, the party took place on an adjacent, separate property and we had no prior knowledge of it or ability to prevent the gathering. Not only do we make sure our high standards are adhered to in order to make sure our guest have a comfortable and peaceful stay. We have many returning guests, excellent reviews online and take guest feedback very seriously. We thank you for taking the time to share your experience with us and hope to have the opportunity to host you again and exceed your expectations in the future.

Thank you for your 5 star review! We appreciate your stay with us and the time to leave us your feedback. We look forward to your next visit with us.

We're very glad to hear that you enjoyed your stay with us and thank you for your time to leave us a review. We greatly appreciate and value your feedback. We look forward to having you again!

Thank you for your kind comments. We are so glad that you had a great stay with us. We will be please that you will stay with us again and would recommend us to others, we hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Thanks again for your pleasant feedback.

Thank you for taking the time to post a review of your stay. It's great to hear that you liked the hotel standards and that our accommodations fit your needs. Thank you again for sharing your experience with us. We would love to see you again.

Thank you for your 5 star review! We appreciate your stay with us and the time to leave us your feedback. We look forward to your next visit with us.

Thank you for taking the time in leaving us a review and feedback on our property. We apologize that our service did not exceed your expectations. We will be sure to send this information to our Manager. Nothing means more to us than providing a great guest experience. Thank you for your time and we hope to have you as our guest in the future.

Thank you for the great review! Our agent will be happy to hear your feedback on his service. We look forward to having you again!

We're very glad to hear that you enjoyed your stay with us and thank you for your time to leave us a review. We greatly appreciate and value your feedback. We look forward to having you again!

We're very glad to hear that you enjoyed your stay with us and thank you for your time to leave us a review. We greatly appreciate and value your feedback. We look forward to having you again!Hollywood Hills Hotel

We truly regret your recent experience of our hotel. We take guest experience seriously and will address your concerns. We apologize that our service did not exceed your expectations. Nothing means more to us than providing a great guest experience. Please reach out to us directly as we'd like to see what we can do to earn your return business. We have many returning guests, excellent reviews online and take guest feedback very seriously. We thank you for taking the time to share your experience with us.

Hello and thank you for your feedback. We'd like to understand the circumstances that led to your review, Please reach out to us directly and we will see what we can do to resolve and earn your return business. Thank you for your time and we hope to have you as our guest in the future.

We're very glad to hear that you enjoyed your stay with us and thank you for your time to leave us a review. We greatly appreciate and value your feedback. We look forward to having you again!Hollywood Hills Hotel

Thank you for taking the time in leaving us a review on your stay with us. We are so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

Thank you for your 5 star review! We appreciate your stay with us and the time to leave us your feedback. We look forward to your next visit with us.

Hello and thank you for your feedback. We encourage guests to contact us by phone or text if there is any issue during your stay and we will resolve asap. Had we been made aware of any issue you were unhappy with while you were with us, we would have gladly remedied and done everything possible to make your stay comfortable.We'd like to understand the circumstances that led to your review. Please reach out to us directly and we will see what we can do to resolve and earn your return business. Thank you for your time and we hope to have you as our guest in the future.

We are truly sorry that you had this experience while staying at our hotel. We encourage guests to contact us by phone or text if there is any issue during your stay and we will resolve asap.Had we been made aware of any issue you were unhappy with while you were with us, we would have gladly remedied and done everything possible to make your stay comfortable. Please reach out to us directly and we will see what we can do to resolve and earn your return business.We thank you for taking the time to share your experience with us.

We're very glad to hear that you enjoyed your stay with us and thank you for your time to leave us a review. We greatly appreciate and value your feedback. We look forward to having you again!

Thank you for the great feedback! We look forward to having you stay with us again.

Thank you for taking the time to post a review of your stay. It's great to hear that you liked the hotel standards and that our accommodations fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Thank you for your 5 star review! We appreciate your stay with us and the time to leave us your feedback. We look forward to your next visit with us.

Thank you for the great feedback! We look forward to having you stay with us again.

Thank you for your kind comments. We are so glad that you had a great stay with us. We will be please that you will stay with us again and would recommend us to others, we hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Thanks again for your pleasant feedback.

Thank you for the great feedback! We look forward to having you stay with us again.

Thank you for your 5 star review! We appreciate your stay with us and the time to leave us your feedback. We look forward to your next visit with us.

Thank you for the great feedback! We look forward to having you stay with us again.

We're very glad to hear that you enjoyed your stay with us and thank you for your time to leave us a review. We greatly appreciate and value your feedback. We look forward to having you again!

We truly regret your recent experience of our hotel and we do appreciate your feedback. We take guest experience seriously and will address your concerns. We apologize that our service did not exceed your expectations. Nothing means more to us than providing a great guest experience, and we apologize that we let you down in this way.We encourage guests to contact us by phone or text if there is any issue during your stay and we will resolve asap. Please reach out to us directly as we'd like to see what we can do to earn your return business.We have many returning guests, excellent reviews online and take guest feedback very seriously. We thank you for taking the time to share your experience with us.

Thank you for taking the time to provide feedback on your stay with us. We take guest experience seriously and will address your concerns. We look forward to having you stay with us again.

Thank you for the great feedback! We look forward to having you stay with us again.

Thank you for taking the time to provide feedback on your stay with us. We take guest experience seriously and will address your concerns. We look forward to having you stay with us again.

Thank you for taking the time to provide feedback on your stay with us. We take guest experience seriously and will address your concerns. We look forward to having you stay with us again.

Thank you for taking the time in leaving us a review and feedback on our property. We apologize that our service did not exceed your expectations. We will be sure to send this information to our Manager. Nothing means more to us than providing a great guest experience, and we apologize that we let you down in this way. We'll do better for you next time.

Thank you for your kind comments. We are so glad that you had a great stay with us. We will be please that you will stay with us again and would recommend us to others. We hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Thanks again for your pleasant feedback.