Felix, it is disappointing that we did not provide you with the exceptional stay we wish for all of our guests to have. Hopefully, we may have another chance to turn your impression of us around.

It was a pleasure to have you as our guest, Carl, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

It's regrettable to hear about the series of issues you encountered during your stay. Experiencing low water pressure is understandably frustrating, and we apologize for the inconvenience this caused. We wanted to inform you that we tried contacting you and left a voicemail to follow up with you about your experience. We're pleased to say that the issue with the water pressure has now been resolved. Additionally, the condition of the lobby restrooms and the general upkeep are concerning, and this feedback has been taken seriously to address these areas promptly. The lack of engagement from our team regarding your stay and well-being does not meet the standards of hospitality we strive to uphold and we will be handling this with our team so this does not happen again. We also understand how disruptive it was to have maintenance issues from an adjacent room affect your rest, especially with the added challenge of airport noise. We are looking into the elevator issue to prevent future delays for our guests as well. We hope to have the opportunity to connect with you soon. We are eager to offer a more seamless and comfortable experience on your next visit, with improvements that reflect your feedback.

Knowing that our team's warmth and dedication stood out and made your experience with us memorable is truly heartwarming. Thank you for sharing your feedback, Sylvia. We hope to see you again soon here at Sheraton Gateway Los Angeles Hotel!

We are grateful for your honest feedback, Stephanie. Thank you for sharing how much you enjoyed our location as well as our sparkling clean accommodations. However, we regret you had difficulty with the shower drain as well as noise disruptions. I am happy we were able to connect over the phone, and I am glad we could rectify your concerns. Please also be aware the water drain has been fixed as to ensure no future guests are affected by this challenge. Should you have anything further to share we are always here for you. Hopefully, we will be able to welcome you back for a 10/10 experience one day soon!

Thank you, Maria, for your excellent review! We are proud we provided a perfect hospitality experience for you here at Sheraton Gateway Los Angeles Hotel. We hope you will return soon to enjoy us again!

It was a pleasure hosting you, Anne, and we are thrilled you found your accommodations sparkling clean and comfortable. Hopefully, we have enticed you to choose Sheraton Gateway Los Angeles Hotel the next time you are in the area. See you then!

Thank you for your review, Numan. We are happy you enjoyed your time at Sheraton Gateway Los Angeles. We are eager to win you over completely in the future and hope to learn a few more details about how to do so. See you next time!

We are proud our team impressed you with their warmth and dedication here at Sheraton Gateway Los Angeles Hotel. It's also rewarding to read that Costero impressed your tastebuds! We hope to welcome you back soon, James, for another outstanding experience!

We are happy you found everything pristine and comfortable, but it's concerning that the service provided by the team did not meet the same standard. We strive to ensure that all guests receive courteous and professional assistance, and it's regrettable that this was not your impression. We are addressing these issues directly with our team to ensure a more welcoming and responsive service going forward. Please know that we are eager to discuss your experience further and have reached out via email and voicemail to connect with you. We ask for a second chance to better serve you in the future, demonstrating the high standard of hospitality that is expected from our Brand.

We are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon, Peter.

We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, John!

You are correct, Hashan! Our location is ideal for our guests traveling to and from LAX and we are happy this ensured a seamless experience for you. Thank you for choosing Sheraton Gateway Los Angeles Hotel! We hope to host you again soon!

What amazing feedback, Alverto! We loved having you here at Sheraton Gateway Los Angeles Hotel and ensuring an impeccable hospitality experience. We hope we have enticed you to return in the future. See you next time!

Lovy, it’s great to hear that Michael was helpful during your stay and we are grateful you shared this. However, it is concerning to learn that the early check-in fee was a point of frustration for you and other guests. This feedback is invaluable and will be taken into consideration as we evaluate our policies to enhance guest satisfaction. We enjoy connecting with guests to learn more from them on what makes their stays enjoyable and we hope to hear more from you. Thank you for bringing this to our attention, and we hope to welcome you back under more positive circumstances as we are eager to restore your trust.

Jordan, we’re happy you enjoyed your stay! We hope you choose to stay with us again soon.

Thank you for your five-star rating, Hirofumi! We hope to be your preferred property whenever your travels bring you to the area!

Thank you for your five-stars. We look forward to your return and hope it's soon!

Kathryn, we are extremely disappointed to learn about the oversight and lack of communication regarding your arrival. We understand how tiring a long day of traveling is so knowing we disrupted your rest in any way, and worse frightened you, is truly disheartening. We take your concerns seriously and would love to connect soon to discuss your experience further in a more personal forum. We will be immediately reviewing our procedures with our team and providing training so this does not happen again. Your comfort and safety are our top priorities and we hope for the opportunity to show you this during a future visit. Thank you.

John, we are extremely grateful for your insights and take your concerns to heart. The areas you highlighted will be looked into immediately and resolved. This is not reflective of our standards and we apologize for letting you down. We would love to connect with you soon to hear more about your stay and work to regain your confidence. Thank you.

Receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future!

Andre, we are thankful for your honesty. It is wonderful to know your stay was pleasant, but we are eager to learn more about how to win you over entirely. We are eager to improve and provide the perfect stay you deserve. Thank you!

Receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future!

Being called the best is an incredible compliment, Julisa, and we cannot thank you enough for it! We loved hosting you at Sheraton Gateway Los Angeles Hotel and we cannot wait to share your rave review with our team. All of us hope you will return soon to enjoy us again!

It is concerning to hear that your stay did not meet your expectations, Ossama. The issues you encountered with room cleaning are certainly not up to the standard of service we strive to provide. It is regrettable that despite reaching out to customer service, your room was not attended to promptly, requiring you to directly request a housekeeper. This is far from the seamless and attentive experience we aim to deliver and we are here to listen should you want to share more details about your experience. Your feedback is critical and will be addressed with our housekeeping team to ensure that our guest service protocols are followed more diligently. We hope to have the opportunity to regain your trust and demonstrate the high level of service that you should expect from us on a future stay.

We regret that your experience did not leave you with a better impression. We hope to have another chance to restore your confidence in us.

It makes us proud to hear our pristinely perfect guest rooms ensured the utmost comfort and convenience for you, Vashtie. Thank you for your kind words. We would love to welcome you back to Sheraton Gateway Los Angeles Hotel anytime!

It is heartening to hear that despite the challenges, the team provided outstanding service during your stay, Derek. However, the well-being of our guests is paramount, and it's clear that the strong scent contributed to discomfort and a less than pleasant start to your day. This feedback is invaluable and will be used to improve how such situations are handled in the future to ensure the comfort of all our guests, especially those sensitive to strong odors. We hope to have the opportunity to welcome you back under better circumstances and provide a more comfortable and enjoyable stay.

Donna, it brings us great pleasure to know your stay was comfortable and peaceful from beginning to end. Wow! The best sleep in a long time is an incredible compliment. Thank you from all of us at Sheraton Gateway Los Angeles Hotel for sharing your positive experience with us. We hope to see you again very soon!

All of us at Sheraton Gateway Los Angeles Hotel relished reading how impressed you were with your stay, Giannina! We would be honored to welcome you back anytime. See you then!

Thank you for rating us so highly, Prakhar! We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

Wow, we are excited to read that your stay at Sheraton Gateway Los Angeles Hotel was perfect from start to finish! We also love that you enjoyed our pristine accommodations, Tiana. Be sure to choose us whenever you are in LA. Thank you!

Thank you, Marco Antonio, for your five-star rating! We hope to be your preferred property whenever your travels bring you to the area!

Todd, we are extremely disappointed your stay fell short of the high standards we strive for. We take your concerns to heart and will give these areas immediate attention. If you want to share anything further we are always here to help and eager to improve your future visits. We are confident your next stay will be worthy of a few more stars.

Hans, your feedback is invaluable and greatly appreciated. We always look for ways to enhance our guest experiences and will certainly discuss your review internally. We are here should want to discuss your stay further. Please allow us the opportunity to improve your overall impression and earn those last few stars. Thank you.

We are thankful for your review, Michelle! Your compliments regarding your overall impression of Sheraton Gateway Los Angeles Hotel are greatly appreciated! We are happy our team ensured top-notch service and that your stay was flawless in every way. However, we regret our parking rates did not suit your preferences. We aim to price competitively within the area for our valued guests and will continue to assess this. We would love to earn those last few stars the next time you are in LA!

Thank you, Laura, for your five-star rating! We hope to be your preferred property whenever your travels bring you to the area!

Your compliments are greatly appreciated, David. It's exciting to read our accommodations and furnishings left nothing to be desired. We hope we have enticed you to choose Sheraton Gateway Los Angeles Hotel for your future trips to LA.

Your five-star rating means everything to us, thank you! We look forward to welcoming you back, Jeremiah.

Justin, we are honored to be your hotel of choice when in town! It's always exciting to welcome you back to Sheraton Gateway Los Angeles Hotel and provide an impeccable hospitality experience. However, we certainly hear your concerns with the carpets and will be working on this with our team. We hope you will see improvements on your next trip! Thanks again!

Your detailed feedback is truly appreciated, Raymond. We are thrilled our Valet team and pristinely spacious accommodations impressed you. However, it is disheartening to read that your first impression was not ideal and what we strive for. Please know we take your words to heart and will use this as a training opportunity to improve immediately. Also, we are sorry for the inconvenience caused by the ice machine being out of order. We will work with maintenance to enhance our timing with resolving any issues. We are always here should you want to share more about your experience. Hopefully, you can revisit soon so that we can provide the seamless stay you deserve from start to finish.

We are happy to hear our sparkling clean accommodations and warm hospitality won you over, Mashaal! Thank you for your rave review. All of us at Sheraton Gateway Los Angeles Hotel hope your travels bring you back soon!

Maria, we always enjoy having you back and we greatly value your insights as a repeat customer. We regret there was an oversight in your room and will alert housekeeping immediately. We will be working diligently to enhance our attention to detail so your next visit better reflects the high standards we strive for. Thank you!

Earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back, Yelena.