6/10 - Được
Efrain Alberto Gutierrez
Đi cùng gia đình và trẻ nhỏ
06/02/2026
Thích: Sạch sẽ, tiện nghi, dịch vụ
The staff is very friendly and makes a genuine effort to provide good service. However, for a hotel that markets itself as high-end, there is room for improvement. Certain details made our stay unnecessarily stressful, especially when traveling with a small child.
I would not recommend this hotel for families with babies or toddlers. We wanted to visit the Gallery District with our two-year-old daughter, which is only a five-minute drive from the hotel. Since taxis and Ubers usually do not provide car seats, we asked our butler for help with transportation. We were told the only option was to hire the hotel’s service for $300, which felt unreasonable for such a short trip. Given the hotel’s emphasis on comfort and a stress-free experience, we expected more flexibility or a fairer solution.
For the price we paid (around $2,000 for three non–all-inclusive nights), attention to detail was lacking. We also experienced repeated internet issues and eventually had to change rooms because the Chromecast was not working.
Overall, the hotel is attractive and the staff is well-intentioned, but for the price, it fell short of delivering the stress-free experience we expected.
Efrain Alberto Gutierrez
Lưu trú 3 đêm vào Tháng 2, 2026
