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Nhận xét về The Valley of Rocks Hotel

3 out of 5
The Valley of Rocks Hotel
Lee Road, Lynton, England

Nhận xét

7,4

Tốt

Đánh giá 10 - Xuất sắc. 48/173 nhận xét" "
Đánh giá 8 - Tốt. 68/173 nhận xét" "
Đánh giá 6 - Được. 25/173 nhận xét" "
Đánh giá 4 - Kém. 16/173 nhận xét" "
Đánh giá 2 - Tồi. 16/173 nhận xét" "

7,4/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

7,4/10

Tiện nghi, dịch vụ

6,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,8/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Roger

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Certainly the best sea view anyone could ask for; room 28 1st floor. The staff were great and pleased to help. Breakfast was good and plentiful. However, the room was very tired and I have no doubt that considerable improvement and investment will be required for it to compete with other hotels in the area. It is however value for money. Thank you for a good stay.
Lưu trú 2 đêm vào Tháng 5, 2024
cs trả lời vào 20/05/2024
Lovely to hear from you, thank you so much for your valued feedback. It is appreciated.Looking forward to meeting you again in the future.

6/10 - Được

Steve

Đi cùng gia đình
Hotel rooms and inner hallways need updating. As it was exultant value for one night. Towels lovely and soft
Lưu trú 1 đêm vào Tháng 5, 2024
cs trả lời vào 20/05/2024
Thank you for your feedback, it is highly appreciated.We look forward to seeing you again!

10/10 - Xuất sắc

Marjory

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A very traditional hotel, Our room was big enough with a good bathroom and superb sea and coast views. Friendly helpful staff.
Lưu trú 1 đêm vào Tháng 5, 2024
Rachel trả lời vào 17/05/2024
Thank you so much for your lovely rating, we do hope to see you again soon.

4/10 - Kém

barry

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
poor
Lưu trú 3 đêm vào Tháng 5, 2024
Reception Manager trả lời vào 13/05/2024
Good Morning Barry, if you would find the time to contact the hotel direct so we can understand how we have not reached your expectations that would be most helpful in assisting us to improve.

8/10 - Tốt

Tamsin

Thích: Nhân viên & dịch vụ
Central location and good value
Lưu trú 1 đêm vào Tháng 5, 2024
Rachel trả lời vào 08/05/2024
Good Morning Tamsin, thank you for taking the time to review us. hope to see you again soon

8/10 - Tốt

Elena

Lưu trú 3 đêm vào Tháng 5, 2024
Reception trả lời vào 27/05/2024
Thank you for rating us, Elena.

8/10 - Tốt

Colin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really enjoyed our stay. Property could do with a bit of tlc and maybe some local art on the walls. Breakfast could be improved with the addition of mushrooms, maybe fried eggs as an alternative to the scrambled egg provided and some veggie sausages/option would be nice. Staff were all friendly. Nothing to stop me coming again so overall a 4 out of 5. Parking at the hotel is very limited, chargeable and needs booking ahead but from 6pm until 10am you can park in the street overnight. Free for 2hrs max during the day but if you are a blue badge holder there are no restrictions. There’s a convenient car park close by in Cross Street off of Lee Road and a large car park at the bottom of Castle Hill but that’s a steep walk up to the hotel.
Lưu trú 3 đêm vào Tháng 5, 2024
Carol trả lời vào 07/05/2024
Thank you so much for your feedback, we appreciate it very much.Looking forward to your return.

10/10 - Xuất sắc

Fathima

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had wonderful time in Valley of Rocks hotel. Each and every staffs were very friendly. The hotel situated in well located place so it's easier to explore by foot. We both had an amazing time and will certainly go again.
Lưu trú 2 đêm vào Tháng 4, 2024
Reception trả lời vào 04/05/2024
Thank you for the amazing review and kind words.We are happy to hear you enjoyed your stay at our hotel and we are looking forward to your next visit.

10/10 - Xuất sắc

Maureen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful walking right from the front door, Valley of the Rocks any of the paths with some amazing views, then a little more walking to “Watersmeet” and beyond.
Lưu trú 3 đêm vào Tháng 4, 2024
Reception trả lời vào 04/05/2024
Hello Maureen, Thank you for the review and we are glad you had such an amazing time visiting Lynton and Lynmouth. We are looking forward to your next visit.

10/10 - Xuất sắc

Penny

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly helpful staff, wonderful views, buffet style breakfast with lots of choice.
Lưu trú 1 đêm vào Tháng 4, 2024
Rachel trả lời vào 01/05/2024
Good Morning Penny,thank you for your lovely score of 5 out of 5, we are so pleased you enjoyed the breakfast, and we only charge 10.00 pp we do hope to see you again very soon. Best wishes Rachel

10/10 - Xuất sắc

Karen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Reception Team trả lời vào 15/04/2024
Thank you Karen for your lovely score

8/10 - Tốt

Lesley

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Reception trả lời vào 14/04/2024
Thank you for the rating, Lesley.

6/10 - Được

francis

Đi cùng bạn đồng hành
Lovely location and public areas on the hotel good. Room was tired. Parking on site was misleading on the booking. You need to pre-book a space. There are only a handful of spaces as the car park is small and restricted. We paid for a 4 day ticket to park in a public car park down the road. That would not necessarily suit everyone. It needs to be clearer on booking sites, as with 60 odd rooms, it cannot facilitate everyone,
Lưu trú 3 đêm vào Tháng 4, 2024
Reception Team trả lời vào 12/04/2024
Thank you for the review, Francis. We are constantly trying to get our information up to date with our partner sites. We thank you for bringing it to our attention. Best Regards,

8/10 - Tốt

Matt

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
The property was an amazing big old place, full of character and in process of being updated. We had a massive room with a partial view of the sea. Staff very polite.
Lưu trú 1 đêm vào Tháng 4, 2024
Reception Team trả lời vào 09/04/2024
Morning Matt, Thank you for your lovely feed back, we do hope to see you again soon.

4/10 - Kém

helene

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Our room was not ready at the promised 3 pm. The elevator was broken. 4 flights of dirty stairs to a bed with springs popping up. Hot and cold water intermittent throughout a shower. Charged $25 for a one hour late checkout. I would never recommend this hotel.
Lưu trú 1 đêm vào Tháng 10, 2023
Reception trả lời vào 29/10/2023
Hello Helene. As explained upon your arrival, Housekeeping was extremely busy that day and needed a little more time to prepare all the rooms. As discussed upon your departure, our staff work very hard to make our guests feel comfortable. If you had come to reception to tell us that you were not happy with your room/bed we could have found an alternative for you. Likewise, had we known that you were having trouble with the hot water, we could have done something about it. The check in card which you read and signed upon arrival, states clearly that check out is at 10am. We offer the option of a late check at an additional charge of 25.The lift repair is in hand.

8/10 - Tốt

Simon

Liked the list building
Lưu trú 2 đêm vào Tháng 10, 2023
Reception trả lời vào 28/10/2023
Thank you for your review, Simon.

6/10 - Được

Duncan

Thích: Nhân viên & dịch vụ
A little tired
Quite a tired hotel. The single room had a slightly challenging layout to dry wet clothes on a rainy day, and the bathroom, while large, was cold and damp. I just missed the main dinner sitting (at 7.30), so was grateful for the pizza options available until 9, which was large and well loaded. Breakfast started quite late, but the team was kind enough to open up continental options a few minutes early.
Lưu trú 1 đêm vào Tháng 10, 2023
Reception trả lời vào 26/10/2023
Thank you for your review, Duncan.

10/10 - Xuất sắc

JIAN

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent location, clean and quiet room,excellent price, definitely worth another visit.
Lưu trú 1 đêm vào Tháng 10, 2023
Reception trả lời vào 17/10/2023
Thank you for your kind words. We look forward to seeing you again.

10/10 - Xuất sắc

Paul

Lưu trú 1 đêm vào Tháng 10, 2023
Reception trả lời vào 17/10/2023
Thank you,Paul. We are glad you enjoyed your stay.

6/10 - Được

Simon

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Two night stay
We stayed here for 2 nights. The room was large and comfortable with great views of Lynton town. We were on the 3rd floor of the hotel and the lift was out of order for the entire stay. If you have mobility problems this would be a problem. The hotel is a grand old building and was inexpensive so perfect for our needs.
Lưu trú 2 đêm vào Tháng 10, 2023
Reception trả lời vào 28/10/2023
Thank you for your review. We are glad you enjoyed your stay. The lift repair is in hand.

8/10 - Tốt

Lindsey

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good value and the hotel is in an excellent location in the centre of town, with fabulous views. Only slight disadvantage is that the lift was not working. Also the hotel is very popular with dog owners, which we did not realise. If you don't like dogs, the occasional barking or the implications of having animals in the hotel it may not be for you. But great if you are a dog owner. There is very limited parking in the hotel so that needs to be booked, though there is parking nearby. Good selection of shops and restaurants nearby too. This is not a luxury hotel but it has all you need, is comfortable, in a great location and the staff are very cheery.
Lưu trú 1 đêm vào Tháng 10, 2023
Reception Team trả lời vào 09/10/2023
HI Lindsey, Thank you for taking the time to wright a review, apologies regarding the lift, this is not an accruing thing, but was very unfortunate for your stay.

10/10 - Xuất sắc

Ian

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect location right in the middle of Lynton, no on-site parking but not a problem as carpark very close and as I was on my motorbike it was free. Staff very helpful and friendly, would recommend to anyone thing of a cheap break away.
Lưu trú 2 đêm vào Tháng 10, 2023
Reception Team trả lời vào 08/10/2023
Thank you for the lovely feedback, Ian. We are glad to hear you had a lovely time at our hotel and we are looking forward to your next visit.

8/10 - Tốt

Nora

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Very basic hotel with nice view and dog friendly 🙃
Lưu trú 1 đêm vào Tháng 10, 2023
Reception Team trả lời vào 08/10/2023
Thank you for your review, Nora. We are glad you enjoyed your stay with us.

10/10 - Xuất sắc

Pieter

Lưu trú 1 đêm vào Tháng 9, 2023
Reception Team trả lời vào 20/10/2023
Thank you for grading us, Pieter. We're glad you had an amazing time with us

6/10 - Được

Alison

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 9, 2023
Reception Team trả lời vào 26/09/2023
Thank you for your review, Alison. Our staff always do their best to ensure the comfort of our guests. Any issues that are raised at Reception will be dealt with.

10/10 - Xuất sắc

Natasha

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were lovely and really helpful. My room was beautiful!
Lưu trú 1 đêm vào Tháng 9, 2023
Reception trả lời vào 26/09/2023
Thank you for your kind words, Natasha. We are glad you enjoyed your stay and look forward to welcoming you back some time.

8/10 - Tốt

Vincent

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
A nice place with professional and caring people. It might need a bit of a refurbishment. Good value for money.
Lưu trú 1 đêm vào Tháng 9, 2023
Reception Team trả lời vào 21/09/2023
Thank you Vincent, we are in the middle of refreshing our older rooms, would love to see you back aging to we can show you our improvements.

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Thought we’d take a chance
Before attending we read the reviews and thought we’d take a chance. A lot of the reviews are unfair. This building is quite clearly old and is not a modern Travel lodge. A lot of the criticisms show a misunderstanding of the challenges of turning a building like this into a hotel. To me it was a privilege to be able to stay in an impressive building such as this.
Lưu trú 1 đêm vào Tháng 9, 2023
Reception trả lời vào 20/09/2023
Thank you for your review Michael. We are glad you enjoyed your stay. Our hotel is a very special place, 217 years old and set in a beautiful location with many of its original features. We look forward to welcoming you back some time.

8/10 - Tốt

Khách đã xác thực

Lưu trú 4 đêm vào Tháng 9, 2023
Reception Team trả lời vào 16/09/2023
Thank you for taking the time to give us a grade.

8/10 - Tốt

Bradshaw

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
It's charming old hotel, with very friendly and helpful staff. Unfortunately our room was incredibly hot as it we had warm weather, there was no A/C, and only one window could be opened about 6 inches. My advice is to ask about A/C before you book.
Lưu trú 2 đêm vào Tháng 9, 2023
Reception trả lời vào 13/09/2023
Thank you for your review. We are glad you enjoyed our hotel and staff team. We always do our best to make our guests comfortable. Had you come to reception, we would have given you a fan. Please bear that in mind if you visit us again.

8/10 - Tốt

Monika

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Das Hotel war okay, die Dusche könnte etwas größer sein.
Lưu trú 1 đêm vào Tháng 9, 2023
reception team trả lời vào 09/09/2023
Hi Monika, Thank you for your review.

10/10 - Xuất sắc

Sylvia

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I real family feel.Grade 2 listed building.I had a spectacular view. Nice size room and shower
Lưu trú 1 đêm vào Tháng 8, 2023
Reception trả lời vào 04/09/2023
Thank you for your review, Sylvia. We are glad you enjoyed your stay and our wonderful location.

10/10 - Xuất sắc

Colette

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
I booked a Surprise Birthday getaway for my husband and my booking was for a Sea View room. Wow. What a an incredible room overlooking Lynmouth bay.We were watching tide come and go and the Sun set and rise. Amazing place.
Lưu trú 2 đêm vào Tháng 9, 2023
Reception Team trả lời vào 03/09/2023
Hi Collette,thank you so much for your lovely review and scores, we do hope to see you again soon, maybe for your birthday!

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
A warm welcome & great for a trip away with the dog. Staff were very friendly & helpful. A great location for exploring Lynton & Lynmouth
Lưu trú 2 đêm vào Tháng 8, 2023
Reception trả lời vào 31/08/2023
Thank you for your review. We are glad you enjoyed your stay in our hotel and exploring this beautiful location.

8/10 - Tốt

David

Thích: Tiện nghi phòng
Beautiful place to stay but
Check in is at 3pm, but unfortunately for whatever reason that didn’t happen, after a long drive our arrival was early, but however had managed to go for a coffee to try and burn some time, but got too reception to be told our room wasn’t ready and to come back 30-40mins later, however when we returned, still our room wasn’t ready, and I think this was the situation for quite a lot of couples and small families, however the staff are really nice and polite, and I guess under staffed, when we got too our room it was a beautiful view looking out towards the sea and cliffs, modern bathroom double bed, very comfortable, but under the bed was messy, and unfortunately woke up to cold water in the shower, and the wardrobe needs and update as the vernier is peeling off if I’m being nit picky, but breakfast was really nice a big selection of breakfast options, other then the scrambled eggs which we left, which me and my partner thought smelled a little strange, but it’s a beautiful place to stay, may of just been a bad day for the staff, as it is a very big place to maintain, I really enjoyed my stay but if I’m too stay again I do think checking in time should be sooner, but understand why this could be a stretch as we was able to get into our room about an hour and 40 mins later, and with people coming from afar All we want to do is just get to our room and unwind for the rest of the day, as it can be a challenge for parking, and there isn’t many bays so be warned
Lưu trú 1 đêm vào Tháng 8, 2023
Rachel trả lời vào 03/09/2023
Hi David, thank you for taking the time to wright your review, apologies for the delay in check-in we had to staff members not being able to make work due to an incident out of thier control, however, we tried are best to not let this have to much of a knock on effect to our lovely guest, it did effect 4 couples who was served a ice cold complementary drink from the bar, not sure where the small families have came in to the check in, as we only have one family room who was already check in the day before. check in times are 3pm, which am sure you will agree is in line with most hotels.we are very fortunate to have to local council car parks which are located just 165yrd s from the hotel, and if that's not enough, it is free from 6m till 10am in the morning.we do hope to see you again soon

10/10 - Xuất sắc

Hazel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice to stay here, we had wonderful bedroom views out to the sea. The staff were friendly and the place was clean. Would stay here again.
Lưu trú 2 đêm vào Tháng 8, 2023
Reception trả lời vào 31/08/2023
Thank you for your lovely review, Hazel. We look forward to welcoming you back some time.

10/10 - Xuất sắc

Michael

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Great location and friendly and professional staff
Lưu trú 1 đêm vào Tháng 8, 2023
Reception Team trả lời vào 27/08/2023
Thank you for the review, Michael.We are glad to hear that you had an enjoyable time at our hotel.We are looking forward to your next stay with us.Best Regards,

6/10 - Được

Shirley

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
Room had very outdated decor. The window would not close and was full of flies. We were moved to another room, a superior double, which was much better in terms of decor however the light area was full of dead flies.
Lưu trú 1 đêm vào Tháng 8, 2023
Reception Team trả lời vào 23/08/2023
Thank you for your feed back, we were very happy to act so quickly to make your stay comfortable.

2/10 - Tồi

Christopher

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful building from the outside, friendly staff but that’s as far as it goes….the room (85) we had was terrible, the bathroom door slides but not completely so it leaves an inch gap and also flaps as it’s only attached at the top. The shower is only attached to the bath and you can’t actually get up because the feeling is too low. The soap dispenser is fitted in a position that you can’t actually use it because it gets stuck on the shelf. No fire escape plan in the room, just the peeled off paint where the plan was ones attached to the wall. Ceiling coming away and even the light is on an angle where the weight of it is pulling away. Extremely basic room but at least clean. We payed for the extra dinner, bed and breakfast and that was by far the worse 3 course meal we have ever had. £19.95 each and it was not at a standard at all, we left more then half of each course on our plated and we weren’t asked why. We cancelled the desert as there was no point of any more disappointment. To the chef- please cook/plate the good ones the customers are in the restaurant. My pate was cut and plated hours in advance, the pate had hard edges and discoloured. The toast was cold and soggy. My partners Brie wedges were lukewarm- the starter was at the table within 2 min of us arriving (we didn’t book a time in advance, it’s was amy time between 6-7:30) The main was just as disappointing… We skip the breakfast and went elsewhere. Will not be returning
Lưu trú 1 đêm vào Tháng 8, 2023
Reception Team trả lời vào 21/08/2023
Hi Christopher, so sorry to hear you was not happy with your stay with us, we do try our hardest at The Valley of Rocks hotel and our trying our hardest to get the rooms tip top for our guests, thank you for your feed back the maintenance was in there as soon as we received your review.thank you once again for taking the time to give fed back.

2/10 - Tồi

Lee

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Disgusting
Lưu trú 2 đêm vào Tháng 8, 2023
reception team trả lời vào 18/08/2023
Hi Lee, so sorry you was not happy with your view from your room, I do believe this was the only area of your stay that you was not happy with as you spoke with myself and was offered a lovely bottle of wine, 65.00 for a double room with view and our breakfast is 10.00 per person for continental and hot buffet of sausages, bacon, hash browns, tomatoes, beans, scrabbled eggs and bread for toasting.

8/10 - Tốt

christine

Thích: Nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2023
Reception Team trả lời vào 17/08/2023
Thank you for the review.

8/10 - Tốt

NARU

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Building itself abit out of date and require renovation. But great location, lovely village with a beautiful environment. Above all, all staff are friendly and they will make your stay better
Reception Team trả lời vào 12/08/2023
Thank you Naru for your lovely feed back, we do hop we can welcome you back soon.

8/10 - Tốt

Ursula

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Great staff. Amazing view from my bedroom window. Incredible value for money
Lưu trú 1 đêm vào Tháng 8, 2023
reception team trả lời vào 11/08/2023
Hi Ursula, thank you so much for your lovely feed back, we really do, hope to see you again very soon.

8/10 - Tốt

Christopher R

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Reasonable for rate
Very well decorated room very comfortable. Very difficult to park as there only 5 pre booked slots. Very friendly and efficient staff, especially Rachel and Christina thanks to you both. Food very average.
Lưu trú 2 đêm vào Tháng 8, 2023
Reception trả lời vào 08/08/2023
Hello Christopher. Thank you for your review. We are glad you enjoyed our hotel. Your comments on the food have been noted. Our car park is small because the hotel was built before cars were invented. However, there are two large car parks close by.

4/10 - Kém

Gary

Khách đi công tác
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Serves a purpose, but won’t go back.
Hotel itself could do with cleaning and a little updating ! Uncomfortable bed, screaming child all night in a nearby room didn’t get hardly any sleep. Some random event on downstairs that had to walk through when exiting and arriving, all quite rude people in high viz to be honest
Lưu trú 1 đêm vào Tháng 8, 2023
Reception trả lời vào 08/08/2023
Thank you for your review. Unfortunately we are unable to control our guests' crying children. The "random event" downstairs was an open air theatre production. We let them perform in the hotel because the strong winds meant that they were unable to perform outside. This was a charity event which raised a lot of money so we were more than happy to accommodate them rather than see them have to cancel.

6/10 - Được

Sophie

Đi cùng bạn đồng hành
Room was very dated, seemed like we were in uni halls and mattress wasn't great. However the hotel itself and location was perfect very nice staff.
Lưu trú 2 đêm vào Tháng 8, 2023
Reception Team trả lời vào 07/08/2023
Hello Sophie. Thank you for your review. We are glad you liked the hotel and our wonderful location. Our staff work very hard and are grateful for the acknowledgement.

6/10 - Được

Paula

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 7, 2023
Reception Team trả lời vào 05/08/2023
Thank you for taking the tine to score us.

8/10 - Tốt

Angus

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Good hotel, if a little tired
It was a pleasant hotel in a good location. It is showing its age in places and the restaurant doesnt cater for young children. The staff are nice and the breakfast was lovely.
Lưu trú 1 đêm vào Tháng 7, 2023
Reception trả lời vào 02/08/2023
Thank you for taking the time to write a review, Angus. We are glad you enjoyed your stay.

10/10 - Xuất sắc

kevin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very old building with its quirkiness squeaky floorboards and doors we thought it was great if you want the ritz don’t come here but if you like old buildings and everything what comes with it it’s fantastic staff friendly clean we only had one meal which wasn’t fantastic but worth the price we paid we give it a rating of 9 out of 10 for our two night stay 👍
Lưu trú 2 đêm vào Tháng 7, 2023
Reception trả lời vào 02/08/2023
Thank you for your review. We are glad you enjoyed your stay in our historic hotel.

4/10 - Kém

Lynn

Needs a lot of money spending on this hotel to bring it up to date. Breakfast was ok but had a lot better elsewhere
Lưu trú 1 đêm vào Tháng 7, 2023
Reception trả lời vào 02/08/2023
Thank you for your review. We are in the process of updating our remaining rooms and making improvements to the hotel. Your comments regarding breakfast have been noted. Thank you.