4/10 - Kém
Rosella
Đi theo nhóm
07/03/2026
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Breakfast has limited selection. I was in room 319. It smelled weird in the room, almost musky. Then the safe locked my items inside giving an error code. It took 2 visits + 30 minutes before the “housekeeping” staff fixed the issue. I was here for a week. The second last day of my stay the air conditioner poured water all over my clothes that were under it. It took 7 (maybe more) calls to reception desk to have housekeeping come to my room (7+ times) over an hour. I had my waste bucket catching water, it was that bad. The staff said initially it was due to me having the temperature at 22, so they put it to 18! It still leaked water. Then it was due to a valve in the basement. The reasons were ridiculous and didn’t fix the problem. I got annoyed and turned it off. (it still dripped.) They said all rooms were booked and I couldn’t be moved. In the morning a room was still not available, but at 1pm (13:00) I was told it was a business suite that I was upgraded to at no extra charge. I moved my things to room 410. The room smelled better for the first 10 minutes. It was a little more spacious then the last. It’s air conditioner wasn’t leaking. While charging my phone in the wall outlet close to the window, I noticed a big water stain near by. I noticed water leaking from the wall. The wall paper had a broken seam, & was peeing water. Under it was older wall damage. Maintenance doesn’t seem to be done. If not fixed water issues can cause mold!
Rosella
Lưu trú 6 đêm vào Tháng 2, 2026
