"- Valet was great!
- Front desk was mediocre. It was a hot day. There was a cold pitcher of refreshing ice water, but no cups. The front desk staff had missed this, even though they were not busy. After a long wait, they returned to tell me they couldn’t locate any cups.
- Chef in 8595 Restaurant was a complete failure. Dining at 8595 was one of the main reasons we chose this property. 60% of the menu was unavailable. Allegedly, he had mismanaged the switch over to a new menu. Angry patrons who had come for dinner were eating an appetizer and storming out angry. They were even out of 50% of the desserts and told me they would prepare some bread pudding (my favorite!) but instead served a dry pound cake and said it was bread pudding. This was more than catching the restaurant on a bad night. The plates and bowls were chipped, there was lipstick on one of the glasses when we sat down, and the whole operation felt like a newly opened restaurant with poorly trained staff, atrocious operations being captained by a chef and/or GM with no experience. It was disappointing from greet to tip.
- The room, while quaint, was hot (A/C was unable to cool it adequately)"
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