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Nhận xét về Novotel Melbourne Glen Waverley

4.5 out of 5
Novotel Melbourne Glen Waverley
285 Springvale Road, Glen Waverley, VIC

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 578/1000 nhận xét" "
Đánh giá 8 - Tốt. 316/1000 nhận xét" "
Đánh giá 6 - Được. 73/1000 nhận xét" "
Đánh giá 4 - Kém. 20/1000 nhận xét" "
Đánh giá 2 - Tồi. 13/1000 nhận xét" "

9,2/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Jim

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good place
Lưu trú 1 đêm vào Tháng 5, 2024
Ashan Abeykoon trả lời vào 23/05/2024
Dear JimI appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.Sincerely,Ashan AbeykoonGeneral Manager

6/10 - Được

Vicky

Thích: Nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 4, 2024
Ashan Abeykoon General Manager trả lời vào 02/05/2024
Dear Vicky,Thank you for 3 stars rating for your stay.If you would like to add anything or provide further feedback I would be happy to listen.Warm regards,

8/10 - Tốt

Hong Ying Maggie

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Too far away from city and other attraction areas. The train station is old and not modernized, no undercover paveway walking from hotel to train station.
Lưu trú 5 đêm vào Tháng 3, 2024
Ashan trả lời vào 21/03/2024
Dear Hong,Thank you for sharing your feedback with us. We appreciate your insights, as they help us continually improve our services.We apologize if the distance from the city center did not meet your expectations. We recommend exploring our convenient transportation options, including taxis and rideshare services, which can swiftly connect you to the heart of the city.Thank you for choosing Novotel, and we hope to welcome you back soon.Sincerely,Ashan AbeykoonGeneral Manager

8/10 - Tốt

Stacey

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice facilities. Nearby eateries and shopping and entertainment. Breakfast was average
Lưu trú 1 đêm vào Tháng 2, 2024
Ashan trả lời vào 02/04/2024
Dear Stacey,Thank you for choosing Novotel for your recent stay, and for taking the time to share your feedback. We appreciate your positive comments about our nice facilities, as well as the convenience of being close to eateries and shopping. Our central location is indeed a highlight for many of our guests.We apologize that your breakfast experience did not meet your expectations. Rest assured, we take your feedback seriously, and our team is actively reviewing our breakfast offerings to ensure an improved experience for all our guests.We hope to have the opportunity to welcome you back to Novotel in the future, where we aim to exceed your expectations once again.Sincerely,Ashan AbeykoonGeneral Manager

8/10 - Tốt

Jeff

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 2, 2024
Ashan trả lời vào 22/02/2024
Dear Jeff,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.Sincerely,Ashan Abeykoon,General Manager

8/10 - Tốt

Robby

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was tidy and room service menu was reasonable and high quality.
Lưu trú 3 đêm vào Tháng 1, 2024
Ashan trả lời vào 02/02/2024
Dear Robby,Thank you for your review. We are delighted to hear that you found your room tidy and the room service menu reasonable and of high quality. We take pride in providing our guests with the best possible experience and we are glad that we were able to meet your expectations. We hope to have the pleasure of welcoming you back soon. If you have any further feedback or concerns, please do not hesitate to contact us. Regards,Ashan AbeykoonGeneral Manager

10/10 - Xuất sắc

Vahe

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
5 star safe
Lưu trú 4 đêm vào Tháng 12, 2023
Ashan Abeykoon General Manager trả lời vào 01/02/2024
Dear Vahe, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 - Xuất sắc

Daniel

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2024
Ashan Abeykoon General Manager trả lời vào 01/02/2024
Dear Daniel, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 - Xuất sắc

Tim

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 7 đêm vào Tháng 12, 2023
Ashan trả lời vào 08/01/2024
Dear Tim,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ashan AbeykoonGeneral Manager

10/10 - Xuất sắc

Warren

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 12, 2023
Ashan trả lời vào 08/01/2024
Dear Warren,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ashan AbeykoonGeneral Manager

10/10 - Xuất sắc

Adam

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location, quiet in rooms, close to food and shopping all walking distance
Lưu trú 1 đêm vào Tháng 12, 2023
Ashan Abeykoon, General Manager trả lời vào 06/12/2023
Dear Adam,Thank you very much for your positive review from your recent stay here at Novotel Melbourne Glen Waverley.We are pleased to hear you enjoyed our hotels location and that you had a comfortable stay.We look forward to welcoming you back again soon.

8/10 - Tốt

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 11, 2023
Mannoj Arora Guest Service Manager trả lời vào 05/12/2023
Dear David,Thank you for your time to provide a feedback.We look forward to welcome you in near future.Warm regards,

10/10 - Xuất sắc

Wendy

Thích: Sạch sẽ, tiện nghi, dịch vụ
Wonderful place to stay Good shopping area Close to station for transport
Lưu trú 2 đêm vào Tháng 11, 2023
Ashan trả lời vào 28/11/2023
Dear Wendy, Thank you for taking the time to share your positive experience at Novotel Melbourne Glen Waverley. We're delighted to hear that you enjoyed our fantastic location. Your feedback is greatly appreciated and look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Ashan AbeykoonGeneral Manager

10/10 - Xuất sắc

Kouji

Lưu trú 5 đêm vào Tháng 11, 2023
Ashan Abeykoon, General Manager trả lời vào 14/12/2023
Dear Kouji,Thank you for your feedback from your recent stay with us.

8/10 - Tốt

Vinesh

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ
Nice hotel in Glen Waverley bit annoying you have to pay extra for parking and the shower half door is terrible
Lưu trú 2 đêm vào Tháng 11, 2023
Abbee Barr - Guest Service Manager trả lời vào 20/11/2023
Dear Vinesh,Thank you for your feedback regarding your recent stay with us here at Novotel Melbourne Glen Waverley. We're truly sorry to hear about the concerns you've raised. We appreciate your feedback regarding the shower and will pass this comment along.Please note we did try to contact you during your stay to discuss your previous review. If there is any issues please feel free to contact our friendly reception team during your stay so we can help to make your stay as comfortable as possible whilst still in house with us.We would love the opportunity to have you and your family stay with us again.Sincerely,

8/10 - Tốt

Fraidoon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 10, 2023
Ashan Abeykoon, General Manager trả lời vào 05/11/2023
Dear Fraidoon,Thank you for your review regarding your recent stay here at Novotel Melbourne Glen Waverley.Please let us know if you have any further feedback.Thank you again and we look forward to welcoming you back.Sincerely

10/10 - Xuất sắc

Andre

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 10, 2023
Ashan Abeykoon- General Manager trả lời vào 24/10/2023
Dear Andre,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.

10/10 - Xuất sắc

Alisha

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely yet again! Thanks.
Lưu trú 1 đêm vào Tháng 10, 2023
Ashan Abeykoon trả lời vào 23/10/2023
Dear Alisha,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ashan AbeykoonGeneral Manager

10/10 - Xuất sắc

Suzanne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly welcoming staff nice and private and had a nice swim in the pool
Lưu trú 1 đêm vào Tháng 9, 2023
Mannoj Arora Guest Service Manager trả lời vào 08/10/2023
Dear Suzanne,Thank you for taking the time to share your positive experience at Novotel Melbourne Glen Waverley. We're delighted to hear that you enjoyed our pool facility and found our staff nice and friendly. Your feedback is greatly appreciated and will be shared with our team. We're committed to ensuring that every guest's visit is exceptional, and we look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Mannoj AroraGuest Service Manager

10/10 - Xuất sắc

Robert

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel came highly recommended and did not disappoint. Brilliant breakfast options and staff were fabulous. Will be back.
Lưu trú 2 đêm vào Tháng 9, 2023
Mannoj Arora Guest Service Manager trả lời vào 16/09/2023
Dear Robert, Thank you for taking the time to tell us about your recent visit to the Novotel Melbourne Glen Waverley. I am glad to hear you found breakfast offering brilliant and staff fabulous. Thank you for this excellent feedback.Thank you again for sharing your experience Robert and we hope to welcome you back in the near future. Sincerely,

10/10 - Xuất sắc

Rohan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great spot for families
Lưu trú 1 đêm vào Tháng 8, 2023
Abbee Barr - Guest Service Manager trả lời vào 02/09/2023
Dear Rohan,Thank you for your feedback regarding your recent stay here with us at Novotel Melbourne Glen Waverley.I am pleased to hear you found our hotels location a convenient option for you and your family.Thank you again and we look forward to welcoming you back again in the near future.

10/10 - Xuất sắc

Beng Khoon

Lưu trú 7 đêm vào Tháng 7, 2023
Abbee Barr - Guest Service Manager trả lời vào 10/08/2023
Dear Beng Khoon,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.

8/10 - Tốt

Angela

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 6, 2023
Abbee Barr - Guest Service Manager trả lời vào 23/06/2023
Dear Angela,Thank you for taking the time to provide feedback from your recent stay with us here at Novotel Melbourne Glen Waverley.We look forward to welcoming you back again soon!

10/10 - Xuất sắc

Shannon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 6, 2023
Novotel Melbourne Glen Waverley trả lời vào 17/06/2023
Thank you for providing your feedback from your recent stay with us here at Novotel Melbourne Glen Waverley.Thank you for such an encouraging score, we look forward to welcoming you back again in the near future.

10/10 - Xuất sắc

Michelle

Khách đi công tác
Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 6 đêm vào Tháng 6, 2023
Novotel Melbourne Glen Waverley trả lời vào 17/06/2023
Thank you Michelle for your encouraging score.We look forward to welcoming you back!

10/10 - Xuất sắc

Aarron

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pretty good
Lưu trú 1 đêm vào Tháng 6, 2023
Novotel Melbourne Glen Waverley trả lời vào 05/06/2023
Dear Aarron,Thank you for your feedback!We look forward to welcoming you back again in the near future.

4/10 - Kém

Nicholas

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Unexpected
Pretty run down and needs a good clean
Lưu trú 1 đêm vào Tháng 5, 2023
Novotel Melbourne Glen Waverley trả lời vào 05/06/2023
Dear Nicholas,Thank you for your feedback.We will pass this onto management and we appreciate you sharing your concerns.

10/10 - Xuất sắc

Deanna, LAVINGTON

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2023
Mannoj Arora Guest Service Manager trả lời vào 10/06/2023
Dear Deanna,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 - Tốt

Kisung

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 7 đêm vào Tháng 4, 2023
Mannoj Arora Guest Service Manager trả lời vào 02/05/2023
Dear Kisung,Thank you for your feedback and stay with us.Sincerely,

10/10 - Xuất sắc

Narinder

Lưu trú 1 đêm vào Tháng 4, 2023
Mannoj Arora Guest Service Manager trả lời vào 18/05/2023
Dear Narinder,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased that you enjoyed your overall experience with us and trust you were able to have a relaxing visit.Thank you again for sharing your thoughts and we hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Sincerely,

6/10 - Được

Suzanne

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Staff did not want to issue me a receipt and told me to ask wotif to get one. First time to encounter that!
Lưu trú 2 đêm vào Tháng 4, 2023
Novotel Melbourne Glen Waverley trả lời vào 24/04/2023
Dear Suzanne,Thank you for providing feedback from your recent stay here with us at Novotel Melbourne Glen Waverley.Unfortunately when payment is not made directly with the hotel, the receipts are not issued by us.However, we appreciate your feedback.Thank you again.Sincerely,

10/10 - Xuất sắc

Ray

Lưu trú 1 đêm vào Tháng 4, 2023
Novotel Melbourne Glen Waverley trả lời vào 22/04/2023
Thank you Ray for providing feedback from your recent stay with us.We appreciate your feedback and look forward to welcoming you back again in the near future.

2/10 - Tồi

John

Lưu trú 1 đêm vào Tháng 4, 2023
Novotel Melbourne Glen Waverley trả lời vào 11/05/2023
Thank you for providing feedback.We are sorry to hear your experience did not meet your expectations.We hope you will give us the chance to better serve you in the future.

10/10 - Xuất sắc

Scott

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
One night stop before hospital admission
Modern amenities and close to endless restaurants, shopping and entertainment. We stayed in a standard room with 2 doubles and we were happy with the comfort and cleanliness. The bathroom could do with a lick of paint and bit of a modernisation but it did the job. Definitely stay again now we know how well located the hotel is and the staff are very friendly.
Lưu trú 1 đêm vào Tháng 4, 2023
Mannoj Arora- Guest Services Manager trả lời vào 19/04/2023
Dear Scott,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.Sincerely,

10/10 - Xuất sắc

Miriam

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room had a great view, was spacious with a comfy window seat and nice soft carpet! Nice a quiet and clean, and the bath was a great bonus!
Lưu trú 1 đêm vào Tháng 4, 2023
Novotel Melbourne Glen Waverley trả lời vào 16/04/2023
Dear Miriam,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.

8/10 - Tốt

Mary

Lưu trú 2 đêm vào Tháng 4, 2023
Mannoj Arora- Guest Services Manager trả lời vào 05/05/2023
Dear Mary,Thank you for taking the time to share your feedback.We highly appreciate it.Sincerely

2/10 - Tồi

Eliz

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Have stayed 7 days The aircon not working and internet not working I give them very bad feedback on google.
Lưu trú 7 đêm vào Tháng 4, 2023
Novotel Melbourne Glen Waverley trả lời vào 12/04/2023
Dear Eliz,Thank you for providing your feedback.

8/10 - Tốt

Cherrymae

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2023
Mannoj Arora Guest Service Manager trả lời vào 02/05/2023
Dear Cherrymae,Thank you for your stay with us and feedback.We appreciate your taking the time.Sincerely

10/10 - Xuất sắc

Kumud

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Reception staff excellent specially the manager and Mark. Food was absolutely delicious!
Lưu trú 3 đêm vào Tháng 3, 2023
Mannoj Arora Guest Service Manager trả lời vào 04/04/2023
Dear Kumud,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.Sincerely,

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very good hotel
Great location. Friendly staff. Clean and spacious room.
Lưu trú 1 đêm vào Tháng 3, 2023
Novotel Melbourne Glen Waverley trả lời vào 24/03/2023
Dear Michael,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and felt welcomed by our friendly staff. This undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 3, 2023
Novotel Melbourne Glen Waverley trả lời vào 18/03/2023
Thank you very much for such an encouraging score!

8/10 - Tốt

Karen

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We were given 5 door/carpark keys that didn't work over our 4 days
Lưu trú 4 đêm vào Tháng 2, 2023
Mannoj Arora- Guest Services Manager trả lời vào 09/03/2023
Dear Karen,Thank you for taking the time to provide your feedback. I would like to apologize that the keys did not work as intended.We look forward to welcoming you in near future.Regards,r

6/10 - Được

Jo

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
The breakfast has very limited healthy options and the coffee was cold twice.
Lưu trú 1 đêm vào Tháng 3, 2023
Mannoj Arora- Guest Services Manager trả lời vào 09/03/2023
Thanks for staying with us. We appreciate your feedback!I will share it with our team.Kind regards,

8/10 - Tốt

Tracey

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Only down fall for me was housekeeping walking straight in our room without any notice. Thankfully we were just sitting around relaxing. Other than that it was a great place to stay and we’ll definitely return in the future
Lưu trú 2 đêm vào Tháng 3, 2023
Mannoj Arora- Guest Services Manager trả lời vào 09/03/2023
Thanks for staying with us. We appreciate your feedback!I will share it with our team. Please accept my sincere apologies for any inconvenience.Warm regards,

10/10 - Xuất sắc

Karen

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2023
Novotel Melbourne Glen Waverley trả lời vào 24/03/2023
Dear Karen,Thank you very much for your feedback regarding your recent stay with us here at Novotel Melbourne Glen Waverley.We look forward to welcoming you back again in the near future.

10/10 - Xuất sắc

Carene

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Convenient location
Overall is excellent, location and service are great. Regarding the WiFi, it is slow when we have to connect overseas website.
Lưu trú 10 đêm vào Tháng 2, 2023
Abbee Barr - Guest Service Manager trả lời vào 02/03/2023
Dear Carene,Thank you very much for your feedback.We are thrilled to hear you had an enjoyable stay and found our location a convenient option for you.I will share your comments with our team and pass along your feedback regarding the WIFI.Warm Regards

6/10 - Được

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi phòng
Meh
The air conditioning was useless, as was the fridge slightly cooler than room temperature. Parking was easy, TV was average, but the bathtub made it worthwhile
Lưu trú 1 đêm vào Tháng 2, 2023
Novotel Glen Waverley trả lời vào 22/02/2023
Thank you for your feedback

10/10 - Xuất sắc

Alvin

Lưu trú 1 đêm vào Tháng 1, 2023
Abbee Barr - Guest Service Manager trả lời vào 29/01/2023
Dear Alvin,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.

8/10 - Tốt

Melissa

Lưu trú 1 đêm vào Tháng 1, 2023
Abbee Barr - Guest Service Manager trả lời vào 23/01/2023
Dear Melissa,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.

10/10 - Xuất sắc

Wai ling

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 12, 2022
Neil Brockway Guest Service Manager trả lời vào 10/01/2023
I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.Sincerely,