"When we got there things seemed ok! Time to go to second floor and the stairs are steep so the guy behind the desk said he'd carry our bags up and told us to dial '0' in the morning and they'd send someone up to carry them down. The problem was when we got to the room the phone had dial tone but you couldn't call out on it. No number whatsoever, including '0'.
We went to the bar and grill on-site. Very good drinks and food. First server we had was spot on! She told us she would only be our server for a short time until someone else came in. The second server (long dark straight hair) we had sucked. She took care of the table next to us really well but literally walked past us minimum 5 times with empty glasses. We were don't eating for more than 15 mins before we finally had to flag her down and ask for our bill. Would have stayed and had a couple more drinks but by that time we were over it.
It was clean except for th hairs in the sink and shower. Pool area was clean.
In the morning I went to the desk to ask for someone to carry our bags down and the guy working the desk was not polite and rolled his eyes when I asked. I told him not to worry about it that I would carry both bags down because my friend had ankle surgery last year and she was scared to take hers down. "