2/10 - Tồi
John, MIAMI
Đi cùng gia đình và trẻ nhỏ
13/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our experience at this hotel was incredibly disappointing. We booked a suite for Mother's Day weekend, excited for a family getaway. The suite, complete with a kitchen and spacious living room, seemed perfect for us. However, our excitement quickly turned sour. Upon arrival, we headed straight to the beach to enjoy the beautiful weather. We hoped to order food and drinks, but the staff seemed disinterested and failed to attend to us. We had to constantly search for them, and when we finally caught their attention, we were dismayed to discover that every charge included a service fee. It seemed as though the staff had little incentive to provide good service, knowing they would receive a tip regardless. Later, we moved to the pool area, where I simply requested a refill of my Diet Coke from the bartender. Instead of accommodating my request, he rudely suggested I go buy it myself across the street because he was closing. This lack of basic hospitality was disappointing, especially after a long day at the beach and pool. The evening took a turn for the worse when the manager, German, began harassing us about noise levels in our room. Despite our efforts to comply by turning off the TV and calming the kids, German continued to bother us. Eventually, we were forced to change rooms in the middle of the night, completely ruining our getaway. German's defensive and unprofessional handling of the situation only exacerbated our frustration.
John
Lưu trú 1 đêm vào Tháng 5, 2024