2/10 Terrible
Jimmy
23 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I DO NOT recommend this hotel. While the check-in process was smooth and the front desk staff initially friendly, our experience quickly deteriorated.
The bed sheets irritated both my girlfriend's and my skin, causing severe itching. The front desk suggested it was due to the detergent and offered to switch rooms, but the problem persisted. We endured an uncomfortable night and struggled to sleep.
Basic amenities like shampoo and a hair dryer were missing from the room. It took four calls and multiple trips to the front desk before these items were finally delivered.
The service was poor overall. The staff was inattentive, and the manager was repeatedly "10 minutes away" when we wanted to check out early due to these issues. This lack of professionalism was frustrating and unacceptable.
Despite its convenient location, our stay at The Meridian Hotel was terrible. After moving to the nearby Urbanica Euclid, we had a pleasant and problem-free stay. Adding to our frustration, The Meridian Hotel charged us for three nights instead of the one night we actually stayed, without informing us of any early checkout penalties.