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"Me encantó todo definitivamente regresaremos"

"Excellent"

"Title: Mixed experience – great staff, but significant service issues I had a mixed experience during my recent stay. On the positive side, the breakfast offered a great variety of options, and the staff in that area were excellent—a special thanks to Erika for her service. The housekeeping staff were also wonderful, particularly Diana. However, there were several issues that detracted from our stay. While the reception staff were generally polite, the service overall felt lacking in some areas: • Comfort: One night, the air conditioning was turned off between 11:00 PM and 5:00 AM, making the room hot and uncomfortable. • Amenities: The pool was closed on one of the days we planned to use it. • Check-out: I had booked three spa services and requested a late check-out to accommodate them. The hotel only offered an extension until 12:30 PM, which was insufficient for my needs. As a result, I was forced to check out much earlier than anticipated at 10:30 AM. I truly appreciated the hard work of the breakfast and cleaning teams, and some of the people in the welcoming area door but the lack of flexibility and the issues with basic amenities and air conditioning made the stay disappointing. I was VIP with hotels. Com and did not get any welcoming drink or similar. "

"Excellent food and staff "

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"Breakfast get cold quick for the cold room even the hot drink ."

"The room is spacious and comfortable, with plenty of space to relax. The air conditioning unit is quite old; although it worked, it had its quirks when turning it on and off. The main issue was the shower. The water pressure was very low and the flow came out with little force, which made showering less satisfying. I mentioned it to the hotel staff, but they explained that this was the maximum water pressure they could provide. Overall, the room is acceptable, but the water pressure in the shower is something they should definitely improve."

"The hotel outdoor parking seemed secured enough, there is not enough space to park at front when it gets busy. The staff was always ready to help, kind, and courteous. Breakfast was really nice and flavorful. I enjoyed the Omelette with veggies, fresh fruit, and juice. The chef was always checking-in... I definitely come back again. Thank you!! "

"This was located in a very nice area and was also a beautiful place. I arrived at almost midnight and the person in the lobby only spoke Spanish (as might be expected in Peru). Unfortunately, I had not been sent all of the necessary information from Hotels.com including the keycode for the door. I was able to contact the property manager and they were able to send me the door code - but all of this took at least 30 minutes when I would have rather been in bed. The property manager was great, but much of this could have been avoided if I was more familiar with this type of rental. There was no mention that the apartment did not have air conditioning. This is common in Lima, but the temperature was quite warm. "