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"There where no western channels on TV only Japanese stations. Also no smart TV's with Netflix or YouTube."

"Clean room, very friendly and helpful staff. The onsen was a unique experience and a must-to-do if staying here"

"Lovely and right on the lake. Building shows its age but it has been well maintained and the staff were very helpful and kind. "

"This property is superb in every respect. From reception to dining to the location of the property, you could not ask for a better traditional style place to stay. We had a lake side view which was beautiful. The traditional Japanese style dinner was a great decision. Staff is very, very helpful and courteous. Housekeeping kept the room immaculately clean I could have stayed one week or more "

"Onsen was awesome! Staff was very nice. I enjoyed the drum show"

"Every thing was ok"

"Breakfast was delicious!!! Staff made phone calls to make pick up / bus arrangements Views from the onsen or public spa (sauna or natural pools) are insane, loved the experience. It is far away from the city part but there is shuttle to pick you up from MT Fuji bus stop to the hotel (just need a phone call) Taxis are rip off there, be mindful"

"Loved the Hotspring, Sad that it wasn't tattoo friendly so my friend couldn't enjoy it but It was still really nice with an amazing view of Mt. Fuji "