Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 894/1460 nhận xét" "
10 - Xuất sắc
894
Đánh giá 8 - Tốt. 418/1460 nhận xét" "
8 - Tốt
418
Đánh giá 6 - Được. 100/1460 nhận xét" "
6 - Được
100
Đánh giá 4 - Kém. 34/1460 nhận xét" "
4 - Kém
34
Đánh giá 2 - Tồi. 14/1460 nhận xét" "
2 - Tồi
14
9,2/10
Sạch sẽ
9,2/10
Nhân viên & dịch vụ
8,4/10
Tiện nghi, dịch vụ
8,8/10
Điều kiện & cơ sở vật chất nơi lưu trú
8,6/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
Desiree
26/05/2024
Nice motel
Desiree
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 26/05/2024
Dear Guest,Thank you for staying with us we appreciate your feedback.
10/10 - Xuất sắc
Elisa
Đi cùng gia đình
23/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very convenient to restaurants, quiet clean, friendly staff we will book again thank you
Elisa
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 23/05/2024
Dear Elisa,Thank you so much for your wonderful review! We are delighted to hear that you found our location convenient, our environment quiet and clean, and our staff friendly.We are thrilled to know that you plan to book with us again. Your kind words mean a lot to us and we truly appreciate your feedback.We look forward to welcoming you back to El Castell Motel soon!
8/10 - Tốt
Michela
Đi cùng gia đình
22/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Motel pulito confortevole senza troppe pretese, ci tornerei.
Michela
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 22/05/2024
Dear Michela,Thank you for taking the time to leave us a review. We are pleased to hear that you found our motel clean and comfortable. Your feedback is valuable to us, and we are glad to know that you would consider returning.We look forward to welcoming you back to El Castell Motel in the future.
10/10 - Xuất sắc
Arie
22/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Arie
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 23/05/2024
Dear Arie,Thank you so much for your perfect rating! We are thrilled to hear that you had such a positive experience with us. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service.We look forward to welcoming you back to El Castell Motel in the future _
10/10 - Xuất sắc
john
21/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nothing fancy but clean, quick check-in, safe parking, updated, comfortable bed, and good wifi. No complaints.
john
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 21/05/2024
Dear John,Thank you so much for your kind words and excellent feedback! We're truly grateful for your appreciation of our efforts to maintain cleanliness, efficiency, and comfort. Your satisfaction means the world to us, and we're delighted to hear that you had a pleasant experience during your stay. We're here to ensure every guest feels safe, comfortable, and well-cared for. Looking forward to welcoming you back in the future!
6/10 - Được
Paul
Đi cùng bạn đồng hành
20/05/2024
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
While the room wasn't dirty, the furnishings were only ok. The bed was old boxsprings, which were very squeaky and room had no sound proofing. Traffic noise was very apparent and the hotel was near the flight path of the local airport. Check in was minimal but the staff was not very welcoming.
Wouldn't recommend staying here unless no other options were available.
Paul
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 20/05/2024
Dear Paul,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay.We are truly sorry that the furnishings and bed did not meet your expectations and that the noise levels impacted your comfort. As Monterey is a small city with an airport, many locations are near the flight path, which can occasionally contribute to noise. However, we understand how important a peaceful stay is and are continuously working to improve our soundproofing measures.We also regret that our staff did not provide the welcoming experience you deserved at check-in. Your comments will be shared with our team to ensure we make the necessary improvements in our service.Your satisfaction is important to us, and we hope you will consider giving us another opportunity to provide you with a better experience in the future. Please feel free to reach out to us directly if you decide to stay with us again, and we will do our utmost to make your next stay more comfortable.
10/10 - Xuất sắc
Kerby, Seaside
20/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great as always!!
Kerby
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 20/05/2024
Dear Kerby,Thank you so much for your wonderful review! We are delighted to hear that you had a great stay with us once again.Your continued support and kind words mean the world to us. We look forward to welcoming you back and providing you with another exceptional experience in the future.
10/10 - Xuất sắc
Thomas
Đi cùng gia đình
19/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
3 queen beds was super nice
Thomas
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 20/05/2024
Dear Thomas,Thank you so much for your fantastic review! We're delighted to hear that you enjoyed the comfort of our room with three queen beds. It's wonderful to know it added to the enjoyment of your stay.We appreciate your kind words and look forward to welcoming you back for another great visit.
10/10 - Xuất sắc
Cheryl
Đi cùng gia đình
18/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy access to all attractions, room completely updated in a quality manner, refridge, freezer , microwave, wood plantation shutters, crown molding, indoor pool very clean room.
Cheryl
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 19/05/2024
Dear Cheryl,Thank you so much for your wonderful 5/5 review! We're thrilled to hear that you enjoyed your stay and appreciated our updated rooms and convenient amenities. It's great to know that our location made it easy for you to access all the attractions you wanted to visit.Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit!
6/10 - Được
Richard
16/05/2024
Thích: Sạch sẽ
The hotel isn't bad, seems newly renovated. The adult book store next to it gives a bad vibe.
Richard
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 17/05/2024
Dear Guest,Thank you for staying with us, we appreciate your feedback.
6/10 - Được
James
15/05/2024
We had a great time it was nice
James
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 15/05/2024
Dear James,Thank you for your review. We're glad to hear that you had a great time and found your stay nice. We strive to provide a pleasant experience for all our guests, and we appreciate your feedback. If there's anything specific we can do to make your next stay even better, please let us know. We hope to welcome you back soon!
10/10 - Xuất sắc
Yuliya
14/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Yuliya
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 15/05/2024
Dear Yuliya,Thank you for your 5/5 review! We're delighted to hear you had a great experience with us. We look forward to welcoming you back soon!
6/10 - Được
Elizabeth
Đi cùng thú cưng, Đi cùng bạn đồng hành
13/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a nice night stay, besides the bed was uncomfortable and i wasn't informed about the deposit fee when i checked in.
Elizabeth
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 13/05/2024
Dear Elizabeth,We're glad you had a nice stay overall! We're sorry to hear about the discomfort with the bed. If we had been notified during your stay, we would have happily moved you to a different room. Regarding the deposit fee, we apologize for any confusion. Rest assured, it's standard for all our reservations, as clearly indicated on the confirmation email receipt upon booking your room. We appreciate your feedback and hope to welcome you back soon for an even better experience!
10/10 - Xuất sắc
steve
Đi cùng bạn đồng hành
12/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great little motel in montery. Staff is very friendly and accommodating
steve
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 12/05/2024
Dear Steve,Delighted to hear you had such a positive experience! Friendly staff can make all the difference. Thanks for sharing your feedback
8/10 - Tốt
Joel
Đi cùng gia đình và trẻ nhỏ
11/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fast Check-in
Joel
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 11/05/2024
Dear Joel,Thank you for your feedback! We're glad to hear you found our check-in process fast. If there's anything specific you think we could improve to make your experience even better, feel free to let us know. We appreciate your support!
8/10 - Tốt
Carol
Đi cùng gia đình
10/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room is spacious. There are three beds in the room good for four of us.The beds are very comfortable. However, the sound proof is not good.
Carol
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 10/05/2024
Dear Guest,Thank you for your detailed feedback! We're delighted to hear that you found our room spacious and our beds comfortable for your group. Your comfort is our priority, and we're glad we could meet your expectations in that regard. We apologize for any inconvenience caused by the soundproofing not meeting your expectations.
10/10 - Xuất sắc
gary
09/05/2024
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Quiet —sweet — updated
gary
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 10/05/2024
Dear Guest,Thank you for staying with us, we appreciate your feedback.
10/10 - Xuất sắc
Gabriela
Đi cùng bạn đồng hành
07/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean, affordable. Toiletries.
they even have a Keurig coffee machine in each room equipped with coffee pods.
We love our stay here.
Gabriela
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 07/05/2024
Dear Gabriela,Thank you so much for your glowing review! We're delighted to hear that you enjoyed your stay with us and found our amenities, cleanliness, and affordability to your satisfaction. We aim to provide a comfortable and convenient experience for all our guests, and we're thrilled that you appreciated the added touches like the Keurig coffee machine.We look forward to welcoming you back on your next visit!
2/10 - Tồi
Kevin
06/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Kevin
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 07/05/2024
Dear Kevin,We appreciate your feedback and will take it into consideration as we strive to improve our service. If you have any specific concerns or suggestions, feel free to reach out to us directly. We're here to assist you.
6/10 - Được
Drew
Đi cùng gia đình
06/05/2024
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ
Nothing wrong with it, basic but clean, local area not much to offer, but as affordable accomodation with easy access to Monterey its fine
Drew
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 06/05/2024
Dear Drew,"Thanks for sharing your thoughts! It sounds like the accommodation served its purpose as a clean and affordable option with convenient access to Monterey. Your feedback on the local area adds helpful context for future guests. We appreciate your insights!"
10/10 - Xuất sắc
Darling
Đi cùng gia đình và trẻ nhỏ
06/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love the family room. Alot of space for a family of 6.
Darling
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 06/05/2024
Dear Darling,Thank you for your fantastic review! We're thrilled to hear that you and your family enjoyed the spaciousness of our family room. Providing ample space for families to relax and unwind is always our goal. We hope to welcome you all back again soon!
10/10 - Xuất sắc
Shalini
Đi cùng gia đình
02/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great experience staying at this motel.
Shalini
Lưu trú 3 đêm vào Tháng 4, 2024
10/10 - Xuất sắc
kathleen
01/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Exterior was not very clean, but the inside was
kathleen
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 02/05/2024
Dear Kathleen,We appreciate your feedback! We're glad to hear that you found the interior of our hotel to your liking. We apologize for any inconvenience caused by the cleanliness of the exterior. Rest assured, we'll address this matter promptly to ensure a pleasant experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future!
10/10 - Xuất sắc
Nicole
Đi cùng gia đình
29/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
decent rooms and grounds
Nicole
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 29/04/2024
Dear Guest,Thank you for staying with us, we appreciate your feedback.
6/10 - Được
Kathryn
Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
29/04/2024
Not very much parking. Rooms were small. Front desk staff not super friendly. Fine for what we needed at the time probably wouldn’t stay again.
Kathryn
Lưu trú 2 đêm vào Tháng 3, 2024
Customer Care Team trả lời vào 29/04/2024
Dear Kathryn,We're sorry to hear about your experience with the parking situation during your stay. It's important to us that all our guests have convenient access to parking. However, we do want to clarify that we actually have more than 54 parking spots available for our guests. Additionally, considering your stay was back in March when we typically experience lower occupancy, it's unusual for us to run out of parking spaces. We're sorry to hear that the room size didn't meet your expectations and that you found our front desk staff less friendly than anticipated. Your feedback is valuable to us, and we will use it to improve our services. We hope you'll consider giving us another chance in the future. Thank you for sharing your thoughts with us.
10/10 - Xuất sắc
Shellee
29/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A great value for travelers who simply need a clean and convenient place to sleep. Friendly greeting at front desk.
Shellee
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 29/04/2024
Dear Guest,Thank you for staying with us, we appreciate your feedback.
10/10 - Xuất sắc
Amir
29/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good hotel
Amir
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 29/04/2024
Dear Guest,Thank you for staying with us, We appreciate your feedback.
8/10 - Tốt
Christopher
29/04/2024
Christopher
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 30/04/2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 - Tốt
Irene
Đi cùng bạn đồng hành
29/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room had everything I needed. The place was clean and close to everything without the high price of the downtown hotels.
Irene
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 30/04/2024
Dear Irene,We're glad to hear that you found our accommodations satisfactory and that our location suited your needs. Providing a clean and comfortable environment for our guests is always our top priority. We strive to offer a convenient location without the high price tag often associated with downtown hotels. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back in the future _
8/10 - Tốt
Bruce
Đi cùng bạn đồng hành
27/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly..... convenient location .... very clean & neat .... easy parking .... good price.... bp
Room was a little small ..... needed a second chair ,,,,bp
Bruce
Lưu trú 2 đêm vào Tháng 4, 2024
customer care team trả lời vào 27/04/2024
Dear Guest,Thank you for staying with us, we appreciate your feedback.
10/10 - Xuất sắc
Maria
Đi cùng gia đình, Đi cùng bạn đồng hành
27/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
When we saw the hotel from the street, it looked run down and old. We were pleasantly surprised at the big, clean room that we stayed in, though. Our room had everything we needed and our stay in the hotel was pleasant and comfortable. We will definitely stay there again!
Maria
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 27/04/2024
Dear Maria,Thank you for your wonderful review! We're thrilled to hear that despite the initial appearance from the street, you were pleasantly surprised by the spacious and clean room you stayed in. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we succeeded in making your stay pleasant. We look forward to welcoming you back again in the future! If you need anything during your next visit, please don't hesitate to let us know _
10/10 - Xuất sắc
Jon
27/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean and nice rooms. Huge value for the price
Jon
Lưu trú 5 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 27/04/2024
Dear Jo,Thank you for your fantastic review! We're thrilled to hear that you found our rooms clean and nice, and that you felt you received great value for the price. Providing excellent value and comfortable accommodations for our guests is our priority, and we're delighted that we could meet your expectations. If you have any further feedback or if there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Forrest
26/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was the first time I've stay at this Motel and I have to say it will be coming back. My room was clean, comfortable, safe and quiet, all the requirements for a great nights sleep. The girl at the front desk was really nice and hospitable. They made my room every night, which a lot of motels stopped doing. The indoor pool was really nice too. I totally recommend staying at this motel.
Forrest
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 27/04/2024
Dear Forrest,Thank you so much for your glowing review! We're thrilled to hear that your first stay with us exceeded your expectations and that you enjoyed your clean, comfortable, and quiet room. Providing a safe and welcoming environment for our guests is our top priority, and we're delighted to hear that you felt well taken care of during your stay. We'll be sure to pass along your kind words to our front desk team. It's great to know that you appreciated our housekeeping service and enjoyed our indoor pool as well. We can't wait to welcome you back for another fantastic stay in the future!
10/10 - Xuất sắc
Tyler
26/04/2024
Tyler
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 16/05/2024
Dear Tyler,Thank you for the 5/5 rating! We're thrilled you enjoyed your stay. We look forward to welcoming you back soon!
10/10 - Xuất sắc
Jamie
Đi cùng gia đình
24/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff!
Jamie
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Care Team trả lời vào 24/04/2024
Dear Jamie,Thank you for your glowing review! We're thrilled to hear that you had a great experience with our staff. Your kind words mean a lot to us, and we're delighted that our team was able to contribute to making your stay enjoyable. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!
10/10 - Xuất sắc
Debra
24/04/2024
Clean, spacious, great location and very nice staff
Debra
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 24/04/2024
Dear Debra,Thank you for your fantastic review! We're delighted to hear that you found our accommodations clean and spacious, enjoyed our convenient location, and encountered very nice staff during your stay. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!
8/10 - Tốt
Lutgard
Đi cùng gia đình
22/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Has a wonderful stay. Was close to the ocean, shopping and many nearby restaurants. Staff was cordial and friendly. Housekeeping was around when we needed more towels and offered if we needed more coffee, etc.
All in all , was satisfied and will be coming back! Thank you!
Lutgard
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 22/04/2024
Dear Lutgard,Thank you for sharing your experience! We're delighted to hear that you had a wonderful stay with us and that you enjoyed our convenient location near the ocean, shopping, and restaurants. It's great to know that our staff provided friendly and helpful service, and we're glad that our housekeeping team was attentive to your needs. We look forward to welcoming you back on your next visit! If there's anything we can do to make your next stay even more enjoyable, please let us know. Thank you for choosing us!
6/10 - Được
Tracy
Đi cùng gia đình
20/04/2024
Thích: Nhân viên & dịch vụ
Feeling overpriced for the tiny room we get in a strange corner of the parking lot. Some unknown hair in the bathroom floor and stained towel.
Tracy
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 20/04/2024
Dear Tracy,We appreciate your feedback and apologize for the issues you experienced during your stay. Our goal is to provide comfortable accommodations, and we're sorry to hear that your room did not meet your expectations. Had we been notified of these issues during your stay, we would have promptly addressed them, whether by moving you to a more suitable room or taking care of the cleanliness concerns. Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to better serve you in the future. If you have any further feedback or concerns, please don't hesitate to reach out.
6/10 - Được
Leticia
Đi cùng bạn đồng hành
20/04/2024
Thích: Sạch sẽ
Basic motel if that is all you need. Location is not the best, but very close to the fair grounds if you are attending an event. It was clean and comfortable but noisy, so if you are a light sleeper, this may not be your place unless you use earplugs, which I did.
Leticia
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 20/04/2024
Dear Leticia,Thank you for your review and for choosing our motel for your stay. We're glad to hear that you found our accommodations clean and comfortable. However, we apologize for any inconvenience caused by the noise during your stay. As we are located in a small city with an airport nearby, noise can occasionally be a factor. We appreciate your understanding and suggestion regarding earplugs for light sleepers. If you have any further feedback or concerns, please don't hesitate to reach out.We hope to have the opportunity to welcome you back in the future.
8/10 - Tốt
Renae
Đi cùng gia đình
17/04/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice walk to the ocean. Feels safe, clean and comfortable.
Renae
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 17/04/2024
Dear Renae,Thank you for your review! We're delighted to hear that you enjoyed your walk to the ocean and felt safe, clean, and comfortable throughout your stay. If there's anything else we can do to enhance your experience next time, please don't hesitate to reach out. We look forward to welcoming you back soon!
6/10 - Được
Richard
Đi cùng gia đình và trẻ nhỏ
16/04/2024
Thích: Sạch sẽ
It was ok….
Richard
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 17/04/2024
Dear Richard,Thanks for sharing your thoughts! It's always helpful to hear different perspectives. If there's anything specific you think could be improved upon, feel free to let us know. Your feedback is valuable in helping us strive for excellence.
8/10 - Tốt
Megan
16/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Megan
Lưu trú 4 đêm vào Tháng 2, 2024
Customer Care Team trả lời vào 17/04/2024
Dear Megan,Thank you for your review! We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
10/10 - Xuất sắc
Lisa
14/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
clean, simple rooms. comfortable bed
Lisa
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 15/04/2024
Dear Lisa,Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to exceed your expectations. If you do decide to return, please don't hesitate to reach out to us directly so we can ensure your next stay with us is even more memorable. We can't wait to welcome you back!
10/10 - Xuất sắc
James Kevin
Đi cùng bạn đồng hành
14/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fixed up real nice. They did a quality job on the remodel. Super Fast check in. Pool looked nice although we didn’t use it.
James Kevin
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 14/04/2024
Dear Guest,\Thank you so much for your glowing review! We're thrilled to hear that you found our remodel to be of high quality and that you appreciated our efficient check-in process. Even though you didn't get a chance to take a dip in the pool, we're delighted that it caught your eye. We hope to have the pleasure of welcoming you back again soon, and perhaps next time, you can enjoy all the amenities we have to offer!
10/10 - Xuất sắc
Daniel
Đi cùng gia đình và trẻ nhỏ
14/04/2024
Thích: Tiện nghi, dịch vụ
Great stay. Staff was very welcoming and room was nice and clean. I do recommend this option for budget minded families for a Monterey vacations.
Daniel
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 14/04/2024
Dear Guest,Thank you for staying with us, we appreciate your feedback.
10/10 - Xuất sắc
LYNDA
14/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I stayed here because I was moving and I needed to be close to my apartment and this was a great place
LYNDA
Lưu trú 1 đêm vào Tháng 4, 2024
customer care team trả lời vào 14/04/2024
Dear Guest,Thank you for choosing El castell motel, we appreciate your feedback.
6/10 - Được
Iris
Đi cùng bạn đồng hành
14/04/2024
Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I’ve been coming here for the last four years and the room I had this last time was the worse room my fiancé and I stayed in. The shower head was filthy. The bed was extremely uncomfortable, my closet door didn’t shut and my window shutters were broken. When I called to let the lady at the front desk to let her know I was checking out she asked how was my stay and I told her about my issues and concerns of the room and her answers for that was you should have said something to me so we could have someone come fix those things. First of all those things should have been fixed and cleaned before renting out the room and who wants anyone coming in their room during their vacation/stay and fix things? Certainly not me. My fiancé and I are really disappointed in our stay and we don’t want to come back and it’s not because of the room it’s because what the lady at the front desk said we felt like it was extremely unprofessional and she could have been more understanding instead of trying to make us feel like we should have said something when in all reality they should have made sure the room was up to par.
Iris
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 15/04/2024
Dear Iris,We're genuinely sorry to hear about your experience during your recent stay. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're disappointed to learn that we fell short of your expectations this time. We understand your frustration with the issues you encountered in your room, and we want to assure you that this is not reflective of the high standards we strive to maintain.We sincerely apologize for any inconvenience caused by the cleanliness and maintenance issues you mentioned. Our team works diligently to address any concerns promptly, and had we been made aware of these issues during your stay, we would have taken immediate action to rectify them to ensure your comfort and satisfaction.We regret any misunderstanding during your interaction with us when you were checking out. Please know that our intention is always to provide empathetic and understanding service to our guests. We value your feedback and take it seriously as we continuously strive to improve our services.If you do decide to return, please don't hesitate to reach out to us directly so we can ensure your stay exceeds your expectations.
8/10 - Tốt
Robert
12/04/2024
Robert
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 02/05/2024
Dear Robert,Thank you for your review! We appreciate your feedback and hope to welcome you back again in the future.
10/10 - Xuất sắc
Reynalyn
12/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Reynalyn
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 13/04/2024
Dear Reynalyn,Thank you for the perfect rating! We're delighted to hear that you had a wonderful experience with us. If there's anything specific you'd like to share or any way we can further improve, please don't hesitate to reach out. We look forward to welcoming you back soon!
10/10 - Xuất sắc
Veronica, Rehoboth
Đi theo nhóm
11/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was a nice, clean and comfortable place to stay. The staff was pleasant and helpful
Veronica
Lưu trú 1 đêm vào Tháng 1, 2024
Customer Care Team trả lời vào 11/04/2024
Dear Veronica,Thank you for the glowing review! We're delighted to hear that you enjoyed your stay and found our accommodations clean, comfortable, and pleasant. Our team works hard to ensure every guest has a wonderful experience, and we're thrilled to know that our staff's helpfulness added to your enjoyment.We look forward to welcoming you back for another exceptional stay in the future!