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Nhận xét về Waterford Lodge Hotel

2.5 out of 5
Waterford Lodge Hotel
Castle Square, Morpeth, England

Nhận xét

6,8
Đánh giá 10 - Xuất sắc. 15/63 nhận xét" "
Đánh giá 8 - Tốt. 17/63 nhận xét" "
Đánh giá 6 - Được. 16/63 nhận xét" "
Đánh giá 4 - Kém. 7/63 nhận xét" "
Đánh giá 2 - Tồi. 8/63 nhận xét" "

6,8/10

Sạch sẽ

7,6/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

5,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

5,8/10

Thân thiện với môi trường

Nhận xét

4/10 - Kém

Andrew, St Belade

Khách đi công tác
The first room I was putting had water stains down several of the walls there was a leak coming from the ceiling. Change my room which was reasonable, but there was a lot of noise coming from downstairs and outside of the pub. They then emptied the bins right next to my window. About half 11. The other reason I stayed there is because Bruce Springsteen was playing in Newcastle city centre and couldn’t find a reasonable priced hotel. I paid the extra money just stayed in Newcastle city centre
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

gareth

Lưu trú 3 đêm vào Tháng 4, 2024

6/10 - Được

MARIE

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Tired looking. No wifi. Wallpaper peeling off bedroom walls, shower just trickles out. Very outdated, not what you'd expect for 2024. The positives were it was clean and the bed was comfortable.
Lưu trú 1 đêm vào Tháng 3, 2024

6/10 - Được

Bernard

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
LOCATION IS SPOT ON FOR MORPETH VISIT
Well located for visiting Morpeth and surrounding area. Only a short walk into the centre where there are an abundance of places to eat and drink. Free parking available. This is a pub with rooms above. The pub side is very pleasant with a lively weekend atmosphere. The rooms above are basic and in need of an uplift. In ours the TV refused to work and the shower would not heat up to an acceptable temperature. That said it was comfortable and clean. Breakfast was included. Ample portions but again the set-up was basic. Happy to give 3 stars on the basis of location and price.
Lưu trú 2 đêm vào Tháng 2, 2024

6/10 - Được

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
A rough diamond
A beautiful old building in an excellent location with really charming communal areas and very good breakfast, but the rooms and all the corridors need refurbishing. We started in a nice room with new, large ensuite but, during our first night the heavy rain caused water to leak down one of the walls into the bedroom (due to the lead being stolen off the roof, we were told). We moved to another room, but this was obviously one of the much older rooms as the heating wasn’t working and neither was the shower. There was no hot water from the tap in the washbasin and the cold water tap constantly leaked. The heating was eventually sorted after a few portable heaters were found to be faulty. We were given the option of moving again but we decided to stick it out for our third and final night. The saving grace of this establishment is Diane, the Manageress, who was always smiling, friendly, efficient and amicable, despite being on reception, cooking and serving our breakfast, as well as sorting our problems.
Lưu trú 3 đêm vào Tháng 12, 2023

6/10 - Được

Patrick

Thích: Sạch sẽ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
in need of a little tender care.
If only the decor in the accommodation areas was a good as that in the bar/restaurant areas our experience and grading would have been so much better.
Lưu trú 2 đêm vào Tháng 10, 2023

10/10 - Xuất sắc

Jeff

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were absolutely fabulous, very busy but still were very pleasant. Enjoyable stay.
Lưu trú 1 đêm vào Tháng 10, 2023

6/10 - Được

Mike

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Tired
The hotel is in need of a coat of paint. The communal areas and room were very tired. The bar area was not very clean and tables were left uncleared long after they were vacated. I’m assuming that there wasn’t enough staff.
Lưu trú 1 đêm vào Tháng 9, 2023

4/10 - Kém

Khách đã xác thực

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Shockingly awful.
Booked a one night stay. Room awful, dirty, in need of a total re fit. Tired peeling decor, curtains hanging off,stains and mould, dirty skirting boards, stains on walls. Breakfast service slow, tea urn cold, black pudding and hash brown not cooked, toast was warm bread. Breakfast service staff need full service training , extremely poor setup. Girl serving on tables texting from her phone then touching plates. Worst place ive ever stayed in. Have read a guest says its like Fawlty Towers, id have been happier there!
Lưu trú 1 đêm vào Tháng 9, 2023

8/10 - Tốt

Spencer

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Adorable hotel in adorable town
The rooms were lovely and the location was perfect! The included breakfast was delicious and a great value. The WiFi wasn’t working and neither was the tv in our room but Morpeth was such a cute town that we explored a lot and weren’t in our rooms much to need those comforts
Lưu trú 1 đêm vào Tháng 7, 2023

2/10 - Tồi

Nicola

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 6, 2023

6/10 - Được

Andrew

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Fine for the price. Conveniently close to town centre but not right in it, and a fairly lively pub (when others nearby were nearly empty). Parking in their private yard. The room was perfectly clean, the bathroom was clean and in good condition and the shower good and hot (an aged yet functioning mixer unit). My main negative comment is about appearance and the initial negative impression this creates; the stairwell walls, corridor and room doors were quite battered or scratched, the room decor strange and outdated, and there's clearly been some issue with the ceiling and a leaking flat roof at some point.
Lưu trú 1 đêm vào Tháng 6, 2023

2/10 - Tồi

Laura

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Avoid
Awful place to stay. The staff seemed like they didn't want to be there and were not at all welcoming. The rooms smelt really bad, the beds were uncomfortable, the rooms were very stuffy. 2 of the rooms we booked didn't have hot water, no offer to move room or an apology, or part refund. We had a funeral to go to so it wasn't ideal. The breakfast was good but the waitress again seemed like she didn't want to be there.
Lưu trú 2 đêm vào Tháng 6, 2023

6/10 - Được

Pearl

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Disappointed
The downstairs area of the hotel which is the bar and restaurant was clean and well decorated. The evening meal and breakfast were very nice. But once you went upstairs to the bedrooms it seemed very tatty our room and evidence of damp on one of the walls causing the paint to flake. The bathroom was also in need of modernization the toilet seat was loose, they'd replaced the shower but had left the remains of the old one. The power points in the room were in the wrong place there were 3 together on one wall and 2 in another wall. I think now there should be some beside the bed for charging phones. There was no WiFi in the bedroom much to our son's disgust the only WiFi was in the bar area. We only stayed for one night, we wouldn't have wanted to stay any longer
Lưu trú 1 đêm vào Tháng 6, 2023

2/10 - Tồi

Iain

Lưu trú 1 đêm vào Tháng 6, 2023

10/10 - Xuất sắc

Amy

Lưu trú 1 đêm vào Tháng 5, 2023

8/10 - Tốt

David

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 5, 2023

8/10 - Tốt

A

Lưu trú 1 đêm vào Tháng 5, 2023

4/10 - Kém

Daniel

Khách đi công tác
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
I would avoid
Room was sad, courtyard view was grim dead pigeon and bird poop everywhere. Went for a takeaway bacon sandwich for breakfast which was slices of kingsmill and 3 slices on bacon. Croissant was good so went back for another which was stale. Coffee was fresh. Shower was new but zero pressure been better with a kids beach watering can. light was flickering.
Lưu trú 1 đêm vào Tháng 4, 2023

6/10 - Được

Khách đã xác thực

Đi theo nhóm
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Tired and old room but good breakfast
Room was very very old and tired. Paint chipping off wall, stained carpet. Not the most clean in bathroom either. Bar area was good and breakfast was excellent.
Lưu trú 1 đêm vào Tháng 4, 2023

8/10 - Tốt

James

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Needs refurbishment
Great location and good breakfast. Rooms and bathroom really dated and need to be refurbished. If they did this they could charge more and have greater occupancy as it seemed there were very few guests staying in the hotel. Put a light bulb in the stairs on permanently!
Lưu trú 1 đêm vào Tháng 3, 2023

6/10 - Được

STEVE

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Comfortable
Two night stay while in the area, and booked with some reserve after seeing some of the reviews posted here. On the plus side, its comfortable, ideally located (for me anyway), warm, and the bar food was absolutely excellent. On the downside, the hotel areas - especially the rooms - desperately need work. The shower was cold on day 2, the wallpaper is peeling off the walls and while clean. the room was generally tatty. I expect its more down to economics rather than neglect by staff or owners who were very welcoming. Trouble is now its in a spiral, it needs revenue to update but its condition is going to put some people off so that reduces bookings. I really hope it gets the investment it needs. I would stay again, and I hope others do too.
Lưu trú 2 đêm vào Tháng 3, 2023

2/10 - Tồi

Khách đã xác thực

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Shocking, hotel, room’s everything needs work. No curtains in rooms, from 6am you are awake. Shower only ran cold.
Lưu trú 1 đêm vào Tháng 3, 2023

4/10 - Kém

Eamonn

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Rang bell waited, rang bell another 5 times every 2 minutes, could hear the barman talking to people so knew someone was their, He appeared and said someone will be with me in a moment, sat down, waited 15 minutes and still no-one, rang bell again and waited a further 10 minutes, went to the bar to see if I could get checked in, was informed by barman that the lady on reception was busy in the kitchen, I ordered a pint of lager and waited another 10 minutes, then I saw the lady coming out of kitchen, so asked her If I could check in, went to reception no apology for waiting in excess of 40 minutes, No welcome was given straight brief, how are you paying for room, new card or existing card, breakfast times and last order for dinner is 8.30pm, given key and no directions to room and separate security door. Got to room needed to check work mail and could not find info on wifi password, went to reception, she was actually there and asked her for password, She pointed to a notice, I was told abruptly that the info was in the room, I later found the laminated info card underneath the towels , Shower was dreadful and took 10 minutes for hot water and very fine spray. Such a shame the Hotel is being let down, I can see there has been alot of effort into the rooms, bar and dining facilities
Lưu trú 1 đêm vào Tháng 3, 2023

10/10 - Xuất sắc

Daviderrington

Lưu trú 1 đêm vào Tháng 2, 2023

10/10 - Xuất sắc

Quentin

Đi theo nhóm, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 11, 2022

2/10 - Tồi

David

Lưu trú 1 đêm vào Tháng 11, 2022

6/10 - Được

Khách đã xác thực

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms need attention, the room we were in was damp and pain peeling off the wall.shower has no power
Lưu trú 1 đêm vào Tháng 11, 2022

4/10 - Kém

Khách đã xác thực

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Needs TLC
The rooms are very tired they need some TLC given to them, room is rather noisy, you can hear anyone outside walking along the corridors and showers are not great. Staff on breakfast duty were not very friendly even when speaking to them.
Lưu trú 1 đêm vào Tháng 11, 2022

8/10 - Tốt

Patrick

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
A few steps away from the centre of Morpeth.
Hard working staff who worked as an integrated team. Traditional inn environment that could have done with a little TLC to maximise its charm. Lively bar environment supported by live TV sport.Efforts to be energy efficiency in stairs lighting to be commended, but it would have been useful if at signing in one was informed about pressing the light timer switches on the stairs, as even in daylight the top of the stairs was dark and it made it difficult to inset the door keys into their locks.
Lưu trú 2 đêm vào Tháng 10, 2022

10/10 - Xuất sắc

Thomas

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent value
Great stay. Central location, friendly staff. Large family room, very clean, very spacious. Tea and coffee. Fantastic breakfast. Fantastic value for money. Only downside room was over the bar area, quite loud music and noise after closing, sounded like cleaning.
Lưu trú 1 đêm vào Tháng 10, 2022

8/10 - Tốt

Leopold

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Decent hotel, but needs a little attention
The hotel is a little jaded, particularly on the staircase and corridors, it needs some maintenance. Staff were helpful, but could not give late check out - noticed how much effort they gave to helping a disabled guest, which is good. Breakfast was good WiFi is poor
Lưu trú 1 đêm vào Tháng 9, 2022

2/10 - Tồi

Zulekha

Thích: Tiện nghi, dịch vụ
…
Lưu trú 2 đêm vào Tháng 8, 2022

4/10 - Kém

Caroline

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Disappointing stay
This hotel has a great location but unfortunately was very dated and tired. My room had a strong smell, damp patches on the wall and damaged paintwork. The main hallway had holes in the wall and in need of repair. The shower did not work in the room
Lưu trú 1 đêm vào Tháng 7, 2022

6/10 - Được

Fiona M

Lưu trú 1 đêm vào Tháng 7, 2022

10/10 - Xuất sắc

Andrea

Đi cùng gia đình
Thích: Tiện nghi phòng
Loved it
It is a lovely place. We enjoyed staying there. Although it needs refurbishment it was clean and service was good.
Lưu trú 1 đêm vào Tháng 6, 2022

4/10 - Kém

Catherine

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 6, 2022

8/10 - Tốt

diane

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good price, good food, good location, comfy bed, clean Shower wasnt too good, had quite a long wait for breakfast and wasnt that many in. Was nice when it came.
Lưu trú 1 đêm vào Tháng 6, 2022

10/10 - Xuất sắc

Monica

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s a nice hotel! Near the train station. A little far from bigger cities but very nice
Lưu trú 1 đêm vào Tháng 6, 2022

8/10 - Tốt

Stan

Lưu trú 1 đêm vào Tháng 6, 2022

6/10 - Được

Marcus

Thích: Nhân viên & dịch vụ
A bit of a mixed stay
We stayed here for a night after a road trip through Scotland. There is a small car park in the hotel courtyard and the option of parking at the front but I think only from 6PM - 8AM. The hotel charges budget prices and includes breakfast. However our experience was that the room (Room 3 I think) and corridors leading to it were dark and with grubby decor. We couldn't get the shower to work with hot water and we couldn't get the wifi to work with either password we were given. On the plus side the bed was really comfortable, the towels were some of the nicest I've used and the location was excellent. Service was good and the breakfast was decent too.
Lưu trú 1 đêm vào Tháng 6, 2022

10/10 - Xuất sắc

Tracey

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Best chips ever
The accommodation was good value for money and the breakfast was lovely, the evening meals were nice and their chips were lovely best I've ever eaten x
Lưu trú 3 đêm vào Tháng 5, 2022

6/10 - Được

andrew

Khách đi công tác
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Would not stay there again
On Parking was very busy, due to a function so had to pay for parking. On check in i waited for 15min as they were all busy, with the function, bar staff seamed as they could not be bothered. Food was good though. The room was not great and i could hear the bar until late again i suppose because of the function so did not sleep till late. Breakfast was good however the poor lady was rushed off her feet but she did a good job of looking after everyone, ( perhaps the evening staff could learn from her)
Lưu trú 1 đêm vào Tháng 4, 2022

10/10 - Xuất sắc

Michelle

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2022

10/10 - Xuất sắc

Bill

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
great location and friendly staff
Lưu trú 2 đêm vào Tháng 3, 2022

10/10 - Xuất sắc

Neil

Lưu trú 1 đêm vào Tháng 3, 2022

8/10 - Tốt

Alison

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Rooms need updating but was comfirtable enough. No hot water. Need blackout curtains. Can hear everything thats going on in next room. Staff very nice. Breakfast very nice. Bed comfy.
Lưu trú 2 đêm vào Tháng 2, 2022

8/10 - Tốt

P

Thích: Sạch sẽ, nhân viên & dịch vụ
New year visit
Initially booked for three night's but ended up staying one extra. Comfortable beds, good breakfasts, all staff friendly and polite. Room upgrades in progress i think, ours was dated but comfortable, bathroom the same but no problems, noise from road untill about 12, but not a real problem for sleep, handy having a restaurant and pub at hand, all in all we would gladly go again.
Lưu trú 3 đêm vào Tháng 12, 2021

6/10 - Được

Mark

Thích: Sạch sẽ
Không thích: Tiện nghi phòng
Waterford Lodge Hotel
The room we had was quite a good size although the double bed was very soft and sloped to the centre. The decor and en-suite was dated but clean. The room was cold when we arrived, because the single glazed window had been left open and the heating was not on for very long either during the morning or evening. The room felt clean and safe. The wedding party on the Saturday was quite loud, although didn't go on after midnight. The breakfast was okay although the service was quite slow and certain items (croissants) ran out and were not available. Will look for somewhere else to stay if we return.
Lưu trú 2 đêm vào Tháng 10, 2021

8/10 - Tốt

Graham

Đi theo nhóm
Thích: Nhân viên & dịch vụ
Sort weekend stay - rooms basic but clean and OK. Generic pub downstairs
Lưu trú 2 đêm vào Tháng 10, 2021