We got there and it seemed the receptionist already didn’t want to do her job. She was training someone and he was trying to help us kinda, but he would ask questions either. Within the first hour we were there the pools closed and never came back up. Which was the main reason we chose to stay at this hotel, and any time my husband asked the front desk about it, they just gave him some BS answer. Later on the first night, we discovered the AC unit has a leaking problem, so bad to the point we had to turn it off. It took til the 3rd day for the maintenance to come “fix” it. Not only did he wake us up so early, but when we yelled to give us a minute, he immediately left. Being pissed off, my husband had to go all the way back down to get him to come back up. He’s in the room for about 5 minutes, tried to vacuum up the water just to spray it on me while i was sitting in the balcony. then he made a hole in the unit that didn’t do anything but create more of a mess. thankfully i was smart enough to bring extra towels. We kept our personal towels under there to keep the AC on while we slept, cause who wants to sleep on vacation in an 80 degree room. Do not stay here if you want to have AC, access to a pool, or to have any nice interactions with the staff. Will not be coming back.
