"The day that arrived at Tiki Shores, it was raining & windy, we traveled on motorcycles, by the time we arrived during the normal check in time, the office was closed and there’s a note on the door for answering service, I called twice no answer and I left messages twice, never got a return call, Iwe were wet & cold, I was very upset, we had waited for over an hour before we could get into our room, and I chatted with a live agent on the hotel.com, didn’t get anywhere, until other travelers arrived, apparently Tiki Shores had text their guests with the instructions on their room info and access, because I booked my stay with hotel.com, my contact info was not available to the inn but they had informed Expedia which the information was not passed over to us, half hour later, another traveler gave me a direct cellphone to call, I finally got a hold of someone and got my room info & access code, but the lock was broken, can’t get in, so I called again, they had to call a tech guy to come in to fix the lock, so we had to wait again
The next morning I spoke to Sharon in the office about our disappointment the day before, Sharon was very nice and professional on how to make things right and ensure their guests are happy, she gave us a full credit for the night, thank you Sharon
In my option, Expedia should credit the commission back to Tiki Shores Inn as Expedia did not pass the information to us
Tiki Shores is a very spacious & clean place to stay, we will stay there again"
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