Két bảo mật tại phòng, bàn, bàn ủi/dụng cụ ủi quần áo

Nhận xét về Red Roof Inn Mystic - New London

2 out of 5
Red Roof Inn Mystic - New London
707 Colman Street, Building A, New London, CT

Nhận xét

5,6
Đánh giá 10 - Xuất sắc. 128/1000 nhận xét" "
Đánh giá 8 - Tốt. 207/1000 nhận xét" "
Đánh giá 6 - Được. 201/1000 nhận xét" "
Đánh giá 4 - Kém. 184/1000 nhận xét" "
Đánh giá 2 - Tồi. 280/1000 nhận xét" "

5,8/10

Sạch sẽ

6,6/10

Nhân viên & dịch vụ

5,0/10

Tiện nghi, dịch vụ

5,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

4,6/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Luda

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed with our dog and they had a nice grassy area for walking the dog. Even though the Inn is near a highway it wasn’t loud at all. It is not of cause a 5 star hotel but it was clean and comfy enough to sleep. Plus allowing dogs with no additional charges is big plus. Will stay again.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 21/05/2024
Hi Luda,We're delighted to hear that you and your furry friend enjoyed your stay with us! Providing a comfortable and pet-friendly environment is important to us, and we're glad to hear that our grassy area for walking dogs met your needs. It's great to know that despite being near a highway, you found the noise level to be acceptable and that you found our accommodations clean and comfortable for a good night's sleep. We appreciate your kind words and are thrilled to hear that you plan to stay with us again in the future.

4/10 - Kém

William

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 08/05/2024
Hi William,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 - Được

Sheila

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I liked it was pet friendly
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 07/05/2024
Hi Sheila,We're thrilled to hear that you appreciated our pet-friendly policy during your stay with us! We understand that pets are important members of the family, and we're delighted that you and your furry friend had a comfortable and enjoyable experience at our hotel. Thank you for choosing to stay with us, and we look forward to welcoming you and your pet back soon!

6/10 - Được

Eric

Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 19/05/2024
Hello Eric,We appreciate you choosing to stay with us and hope you had a comfortable visit. If there's anything we can improve on, please reach out to us directly so we can address any concerns. We value your opinion and aim to make every guest experience exceptional.

2/10 - Tồi

Virgil

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Glad i am only passing through. Used to like the red roof inn chain. But this has changed my mind. 1st, they wanted me to sign the check in paper with no prices on the paper. When asked about it, he said it was for the acknowledgement of "no smoking" in the room. 2nd, the a/c in the room was off when i enteredt he room. Turned on and left for 4 hours. Returned and still warm in the room. 3rd. Loud noises outside (people) half the night. 4th, i paid for the superior room. Got a standard. 5th no wifi code. And the signal in the room doesn't work, but as soon as you walk out, work fine.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 30/04/2024
Hello Virgil, We regret to hear about the challenges you encountered during your recent stay. Guest feedback is crucial for our improvement, and we appreciate your insights on these matters. Rest assured, we will review the points you raised with our team to better enhance the overall guest experience. For any further assistance, please feel free to reach out to our management team directly.

2/10 - Tồi

michael

Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
i was notcomfortable. it was loud. people hanging outside. this is a welfare motel and shouldnt be renting rooms to travlers who need to sleep and bathe comdtably and safely
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relation Management trả lời vào 19/04/2024
Hi Michael,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 - Kém

Arismari

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was near the casino but the room s.ellwd like there was a dog in there not too long ago.
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Relation Management trả lời vào 03/04/2024
Hi Arismari,Thank you for your feedback regarding your recent stay at our hotel. Please rest assured that we take your feedback seriously, and we will address this issue promptly with our housekeeping team to ensure that all rooms are thoroughly cleaned and deodorized to eliminate any lingering odors. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 - Tốt

dennis

Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relation Management trả lời vào 28/03/2024
Hi Dennis,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 - Xuất sắc

Lisa

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice personnel
Lưu trú 2 đêm vào Tháng 2, 2024
Adraine Rediresponse Specialist trả lời vào 03/03/2024
Dear Lisa, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MYSTIC - NEW LONDON. I am happy to read that you found personnel to be nice. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 - Được

Marquis

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My stay was pretty good it’s did its job but the only thing that spooked me that there was bug in my bed so I don’t know if it’s there’s more bugs or it was just the one one bug but my stay was overall was very very good
Lưu trú 2 đêm vào Tháng 2, 2024
Adraine Rediresponse Specialist trả lời vào 26/02/2024
Dear Marquis,I appreciate you sharing your feedback following your stay at the RED ROOF INN MYSTIC - NEW LONDON. It was great to read that you had an overall good stay with us. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 - Xuất sắc

Dilraj, Bronx

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice
Lưu trú 1 đêm vào Tháng 2, 2024
Samantha Rediresponse Specialist trả lời vào 14/02/2024
Dear Dilraj,Thank you for taking the time to write a review of your stay at the Red Roof Inn Mystic - New London. It's great to hear that you had a nice stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

6/10 - Được

charles

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Easy to get in and out the biggest things the place needs a good upgrade and repairs rooms are out dated. Property could use a good cleaning. Close to shopping and food just don't go to the Denny's just saying
Lưu trú 6 đêm vào Tháng 2, 2024
OnielRediresponse Specialist trả lời vào 14/02/2024
Hi Charles,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Mystic - New London. I'm happy to read that you took liking to the convenience of our property to eateries around the area. However, you indicated that you weren't satisfied with our cleanliness. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

6/10 - Được

Jason

Đi cùng gia đình
Thích: Tiện nghi phòng
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Comfortable bed
It was as expected for the price. Comfortable bed and loud a/c which is perfect
Lưu trú 1 đêm vào Tháng 2, 2024
Dannielle Rediresponse Specialist trả lời vào 11/02/2024
Dear Jason,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MYSTIC - NEW LONDON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the good value for price, comfortable bed and nice a/c. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Red Roof Management

4/10 - Kém

ann

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
served it's purpose
very bad smell in room, seriously needs upkeep, missing paint, no shower jel in dispenser, towel bar in bathroom fell of wall, no mini-fridge. It served it's purpose as a 1 night place to shower and sleep but I will not stay again
Lưu trú 1 đêm vào Tháng 2, 2024
OnielRediresponse Specialist trả lời vào 11/02/2024
Hi Ann,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Mystic - New London. Relative to the room you were assigned, please accept our most sincere apologies. On the room I've investigated, and upon investigating I say that you booked a standard room which doesn't consist of the amenity mentioned. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,RedRoof Management

8/10 - Tốt

Erin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We needed something cheap and close To the casino. We slept showered and left. Nothing fancy but just what we needed. Will definitely go again. 70$ on a Friday night??!!
Lưu trú 1 đêm vào Tháng 2, 2024
OnielRediresponse Specialist trả lời vào 11/02/2024
Hi Erin,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Mystic - New London. It's nice to read that you took advantage of our hotel's convenience and prices. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,RedRoof Management

2/10 - Tồi

Jennifer

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The bathroom sink didn’t work. I had to wash and brush my teeth in the bathtub.
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Relation Management trả lời vào 12/02/2024
Hi Jennifer,This is certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention. Our maintenance team will address the issue promptly to ensure it is resolved for future guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 - Tồi

Patricia

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
OnielRediresponse Specialist trả lời vào 11/02/2024
Hi Patricia,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Mystic - New London. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 - Tốt

Vladimir

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Clean. Very poor sound isolation. Noise from next room during night
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 09/02/2024
Hello Vladimir,We appreciate your feedback regarding the cleanliness of our hotel. We apologize for any inconvenience you experienced due to noise from the neighboring room. Our team strives to maintain a peaceful atmosphere for all guests, and we understand the importance of sound isolation. We will review this concern to ensure a better experience for our future guests.

10/10 - Xuất sắc

Rebecca

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Chirell RediResponse Specialist trả lời vào 02/02/2024
Dear Rebecca,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mystic - New London and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

10/10 - Xuất sắc

Barry

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Love it here! Very quiet private clean fun!
Lưu trú 14 đêm vào Tháng 1, 2024
Olivia RediResponse Specialist trả lời vào 31/01/2024
Thank you, Barry, for telling us about your stay at the Red Roof Inn Mystic - New London. I am glad you enjoyed your stay resulting in a 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 - Kém

Jose

Lưu trú 1 đêm vào Tháng 1, 2024
Toni-Ann RediResponse Specialist trả lời vào 21/01/2024
Hello Jose,I sincerely apologize that your stay at our Red Roof Inn Mystic New - London didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

8/10 - Tốt

Ricky

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was super nice
Lưu trú 1 đêm vào Tháng 1, 2024
Guest Relation Management trả lời vào 16/01/2024
Hi Ricky,Thank you for your kind words! We are thrilled to hear that our staff made a positive impression on your stay. Providing exceptional service and a welcoming atmosphere is a top priority for us, and it's wonderful to know that our team's efforts were appreciated. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 - Được

Verlaine

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Guest Relation Management trả lời vào 16/01/2024
Hi Verlaine,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

4/10 - Kém

Keith

Shower horrible
Lưu trú 1 đêm vào Tháng 1, 2024
Guest Relation Management trả lời vào 09/01/2024
Hi Keith,Thank you for your feedback regarding your recent stay at our hotel. We are committed to providing a comfortable and enjoyable stay for our guests, and it's disheartening to learn that we fell short of your expectations in this regard. Your feedback is valuable, and we will investigate the issues with the shower to ensure it meets the standards we strive for. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 - Xuất sắc

Joshua

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
New Year's
Lưu trú 2 đêm vào Tháng 12, 2023
Manager trả lời vào 10/01/2024
Hello Joshua,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If there is anything else we can do to assist you in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

4/10 - Kém

Cassandra

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 07/01/2024
Hello Cassandra,We're sorry to see that you rated your stay with us a 2 out of 5. We apologize for any inconvenience you may have experienced during your time at our hotel. If you would like to provide us with more details about your stay, please reach out to our hotel directly so that we can address any issues you encountered. We value your feedback and hope to have the opportunity to better serve you in the future.

8/10 - Tốt

Julius

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 07/01/2024
Hello Julius,Thank you for choosing our hotel for your stay. We appreciate your rating and hope you had a pleasant experience. If you have any feedback or suggestions, please feel free to reach out to us directly. We value your input and would love to hear from you.

10/10 - Xuất sắc

Peter

Lưu trú 1 đêm vào Tháng 12, 2023
Guest Relation Management` trả lời vào 19/12/2023
Hi Peter,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 - Xuất sắc

Stephan

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Comfortable room with reasonable price 😁 Rooms were decent as well, the area was safe and sound , the staff were friendly the food was also 👍 nice
Lưu trú 1 đêm vào Tháng 12, 2023
Chevanese RediResponse Specialist trả lời vào 18/12/2023
Thank you, Stephan, for taking the time to share your feedback regarding your experience at the Red Roof Inn Mystic - New London. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our comfortable, and decent rooms with reasonable price, the area was safe and sound, our friendly staff and you enjoyed the food. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - Xuất sắc

Patrick

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There is nothing to complain about its 10 out of ten for me😁 . I would definitely….
Lưu trú 1 đêm vào Tháng 12, 2023
Chevanese RediResponse Specialist trả lời vào 18/12/2023
Thanks for sharing this perfect rating, Patrick, following your stay at the Red Roof Inn Mystic - New London. It's great to see you enjoyed your stay and there was nothing to complain about. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thanks again for sharing your experience with us as we will continue to strive for excellence here at Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - Xuất sắc

Shree

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location was perfect 👍 the area was safe and sound there was no any kind of disturbance and everyone was welcoming and friendly overall everything was great 😁😁😁
Lưu trú 1 đêm vào Tháng 12, 2023
Guest Relation Management trả lời vào 15/12/2023
Hi Shree,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you found our location to be perfect and the surrounding area safe and welcoming. Creating a safe and enjoyable environment for our guests is a top priority, and we are delighted to know that we succeeded in providing a disturbance-free and friendly atmosphere. Your satisfaction is our ultimate goal, and it's gratifying to learn that you had a great overall experience. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

4/10 - Kém

Alicia

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Our room was missing a mini fridge and a microwave. It was not a clean establishment.
Lưu trú 2 đêm vào Tháng 12, 2023
Manager trả lời vào 10/12/2023
Hello Alicia,We apologize for any inconvenience you may have experienced during your stay. Our hotel strives to provide the best possible amenities for our guests, and we regret that a mini fridge and a microwave were not available in your room. We appreciate your feedback regarding cleanliness and will share it with our housekeeping team to ensure that similar issues are avoided in the future. Thank you for bringing these matters to our attention.

10/10 - Xuất sắc

Abhaya

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location was perfect 👍 the rooms were decent and staff were very friendly and helping Thank you red roof for woderful time😁 I will visit again😁
Lưu trú 1 đêm vào Tháng 12, 2023
Guest Relation Management trả lời vào 07/12/2023
Hi Abhaya,Thank you for taking the time to share your positive feedback about your recent stay with us at Red Roof! We're delighted to hear that the location was perfect for you, the rooms were to your satisfaction, and that our staff was friendly and helpful. Creating a wonderful experience for our guests is what we strive for, and your kind words motivate us to continue delivering excellent service. We appreciate your choice to stay with us and look forward to welcoming you back for another wonderful time.

10/10 - Xuất sắc

Lorrie

Lưu trú 1 đêm vào Tháng 12, 2023
Guest Relation Management trả lời vào 26/12/2023
Hi Lorrie,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

10/10 - Xuất sắc

Abhaya

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The most important thing was I didn’t feel alone because staff were very friendly and welcoming. The area was very good and safe 😁😁thank you guys😁😁
Lưu trú 1 đêm vào Tháng 12, 2023
Guest Relation Management trả lời vào 05/12/2023
Hi Abhaya,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us! We are delighted to hear that you had a positive experience and felt a sense of warmth and hospitality from our staff.Our team takes great pride in providing excellent service, and it's truly heartening to know that their friendliness and welcoming attitude made a positive impact on your stay. Once again, thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit.

8/10 - Tốt

Chad

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
No frills quite and clean, most important things. Very friendly staff.
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 29/11/2023
Hello Chad,Thank you for sharing your positive experience with us! We appreciate your compliments on our clean and quiet facilities, as well as our friendly staff. It was a pleasure to have you as our guest, and we hope to welcome you back in the future for another enjoyable stay.

2/10 - Tồi

Carmina

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There was nothing to like in this hotel. The door to the bathroom did not close, no soap in the dispenser, the shower didn't work properly. There was a guy rapping at 3am outside, I felt unsafe at this hotel.
Guest Relation Management trả lời vào 15/11/2023
Hi Carmina,We take your feedback seriously, and we will address each issue you mentioned. Our maintenance team will promptly attend to the door, soap dispenser, and shower concerns to ensure they are resolved for future guests. We also take your safety concerns seriously, and we will review our security measures to create a more secure environment for all guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 - Tốt

Jill

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The motel was great. Our neighbor not so much but the motel was definitely one of the better ones we have been in lately
Guest Relation Management trả lời vào 13/11/2023
Hi Jill,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you found our hotel great and that it stood out as one of the better ones you've experienced lately. Ensuring a comfortable and enjoyable experience for our guests is our top priority, and we appreciate your recognition of our efforts. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 - Xuất sắc

Evelia, Alton

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent
Lưu trú 1 đêm vào Tháng 11, 2023
Guest Relation Management trả lời vào 09/11/2023
Hi Evelia,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had an excellent stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

10/10 - Xuất sắc

Jameson

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 11, 2023
Toni-Ann RediResponse Specialist trả lời vào 06/11/2023
Hello Jameson,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 - Kém

Ribert

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 05/11/2023
Hello Ribert,Thank you for choosing to stay at our hotel and for your feedback. We appreciate your positive rating and are delighted to hear that you enjoyed your overall experience with us. We value your patronage and hope to welcome you back in the future.

8/10 - Tốt

Sherry

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The service was good the beds and pillows were so stiff we all had back and neck pains.
Lưu trú 2 đêm vào Tháng 10, 2023
Manager trả lời vào 04/11/2023
Hello Sherry,Thank you for sharing your feedback with us. We truly appreciate your compliments on our service. We apologize if the comfort of our beds and pillows did not meet your expectations. We value your input and will pass this along to our team for future improvements.

6/10 - Được

Lourdes

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 10, 2023
Guest Relation Management trả lời vào 31/10/2023
Hi Lourdes,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

2/10 - Tồi

jessly, New Britain

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They have very shady practices, I had put I would pay at the hotel at 1pm when check in is at 3pm they were charging my card stating because it’s policy and it’s Saturday. You have 24 hours to cancel, I do not disagree with them charging my card but not at 1pm this can be done by 6-7pm giving the customer time to show up. Felt this is very shady and not right. I have stayed in plenty of hotels this has never happened. not reserving a room here ever again
Guest Relation Management trả lời vào 31/10/2023
Hi Jessly,It's essential that guests are provided with clear and fair policies, and I understand your concerns. Your comments will be shared with the hotel management, and we will take your feedback into consideration to improve our policies and ensure a more customer-friendly experience for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 - Tồi

Devar, Brooklyn

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room smelt like mold, very small, pillows had black stains, bathroom incredibly small, curtains were a moldy yellow and black. Outside the hotel was dirty and the people around seemed sketchy. This property felt like it was made for prostitutes and drug addicts. We entered the room, looked around and left instantly. To say The images online were deceiving is an understatement.
Lưu trú 2 đêm vào Tháng 10, 2023
Guest Relation Management trả lời vào 24/10/2023
Hi Devar,Thank you for your feedback regarding your recent stay at our hotel. The issues you encountered, such as the room smell, the size of the room, the condition of the pillows, bathroom, curtains, and the overall environment outside the hotel are completely unacceptable and do not reflect the standards we aim to provide. Your feedback is invaluable, and we take these matters very seriously. We will conduct a thorough review and address these issues immediately to ensure that our rooms and property are clean, safe, and comfortable for all our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 - Xuất sắc

Jose

Lưu trú 2 đêm vào Tháng 10, 2023
Toni-Ann RediResponse Specialist trả lời vào 22/10/2023
Hello Jose,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 - Kém

thomas

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 2 đêm vào Tháng 10, 2023
Abigail Red Roof Management RediResponse Special trả lời vào 22/10/2023
Hello Thomas,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mystic - New London. I'm sorry to see that your stay was less than ideal that prompted a 2/5 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

4/10 - Kém

Carol

Đi cùng thú cưng, Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ
This was a very disappointing experience. Even though we called ahead and we’re told it would not be a problem,the room was not ready when we arrived for early check in and we had to wait for two hours. Once in the room, there were no bulbs in the reading lams over the beds. Someone did come to install them after we reported the lights were not working. The bathtub had stains. Small bugs were seen on the bathroom counter in the morning. On the positive side, the beds were comfortable and sheets were clean. We chose RRI because we have a cat and know of their pet friendly policy. We will not stay here again.
Lưu trú 1 đêm vào Tháng 10, 2023
Guest Relation Management trả lời vào 17/10/2023
Hi Carol,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is extremely valuable, and we will be investigating each of these matters to ensure they are addressed promptly. We are pleased to hear that you found the beds comfortable and the sheets clean, but it's clear that improvements are needed in other areas. We genuinely appreciate your understanding and hope you may consider giving us another chance to provide you with a more satisfactory stay in the future.

8/10 - Tốt

braulio

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 10, 2023
Guest Relation Management trả lời vào 17/10/2023
Hi Braulio,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

8/10 - Tốt

Ronald

Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 29/10/2023
Hello Ronald,Thank you for your positive review! We're glad you enjoyed your stay with us. We look forward to welcoming you back soon!