6/10
Summary: great location and customer service, but cleanliness left something to be desired
We had to check-in late, we called ahead to their number and the staff were very helpful in arranging self check-in procedures (although we had to call 3 times before we were put through on the phone). The staff said we had been upgraded to a two bedroom cabin instead of the single bedroom cabin we had booked.
Upon entering our cabin, the bed was left unmade and the towels were used. It was also a single bedroom cabin, and not a two bedroom cabin. There was visible dirt on the floor and sheets. However, it was late and given our previous difficulty in getting through to the hotline we decided to make do.
We told the staff in the morning upon checkout, and they were very apologetic and offered free soda and chips to make up for it.
Siu Long Thomas
Lưu trú 1 đêm vào Tháng 5, 2025