Dear Nicolas Thank you very much for your feedback. I am very sorry for your dissatisfaction. Because the hotel industry are affecting heavily by the Virus Covid-19 Spread (Many hotels has to close entirely), Our hotel has to close all upper-floor rooms and the swimming pool for maintenance. We open only the ground floor rooms for welcoming guests. Therefore we have to assign you to that room. Again I am very sorry for the unpleasant noise. For now, the situation is getting normal again. Our hotel finish the maintenance , the building is like brand-new and be ready to serve all guests. We would love to welcome you back here and promise to bring much better service this time.

Thank you very much for your review. This is of great encouragement for us.

Thank you very much for your review. This is of great encouragement for us.

Dear Adam Thank you very much for your review! I am very sorry for the pool experience. Our management team will be more strictly in supervising the cleaning standard. We would love to welcome you back here Best wishes Phuong Nguyen - HM

Dear Value Customer I do not understand what you mean. Our staff are always try our best to provide good service. If there is anything that is wrong and you do not feel happy, you can complain directly with the receptionist; we will take that chance to fix the issue right away to satisfy the customer as much as we can.

Thank you very much for your review. this is of great motivation for us to bring better service quality everyday.

Dear Noel Thank you very much for your review. The breakfast is our weakness we are trying our best everyday to improve the menu, food quality and variety of dishes. With the new chef next month, the breakfast would be much better. We wish you a pleasant stay at Nha Trang and look forward to seeing you back here Regards Cady

Dear Suzanne Thank you very much for your review. I am really sorry for the noise you experienced. I will strictly monitor the housekeeping staff and the kitchen staff to minimize the noise in the morning as much as possible. By the way, keeping the passport at the hotel till your check out is the local regulations. We cannot change that. We are trying our best to bring better service for the customers everyday..We hope you had a great time in Nha Trang and look forward to welcoming you back here. Regards Cady

Thank you very much for the review. We are trying our best to improve the service quality everyday We wish you a pleasant stay at Nha Trang and look forward to seeing you back here Regards Cady

Dear valued customer Thank you very much for your review. We would love to welcome you back at Nha Trang

Thank you very much for your review. this is of great motivation for us to bring better service quality everyday.

Thank you very much for your review. this is of great motivation for us to bring better service quality everyday.

Dear value customer. We are looking forward to your review

Dear valued customer Thank you very much for your review. this is of great encouragement for our staff to work harder everyday. I am very sorry for the breakfast experience. We are working on breakfast menu for more variety of dishes. We would love to welcome you back here Best regards

Dear valued customer. Thank you very much for your review. We already removed the room with sea view after realizing the view blocked by the opposite building. We are very sorry for your situation. Other than that, we hope you had a great time in Nha trang. Wish you and your family all the best.

Dear valued customer. Thank you very much for your review. We would love to welcome you back in Nha trang. Wish you and your family all the best.

Dear Marvin Thank you very much for your feedback. Our hotel team takes note of all the issues above and are working hard everyday to bring better service quality to all customers. Wish you and your family all the best Regards Caday Nguyen Thi Phuong

Thank you very much for your feedback. Wish you and your family all the best

Dear Valued Customer Thank you very much for your review. This is a great encouragement for us to keep up the service quality everyday. We would love to wellcome you back here. Wish you and your family all the best Regards Cady Nguyen Thi Phuong

Dear Paul Thank you very much for your review. This is a great encouragement for us to keep up the service quality everyday. We would love to wellcome you back here. Wish you and your family all the best Regards Cady Nguyen Thi Phuong