We glag to hear about that. Thanks for the day you stay with us. Will be nice to see you here again. Love.

Thanks for the email and I am sorry for your inconvenient during your stay in my hotel. I already talked to my staffs about your email and the lady that you mentioned in the email not manager or owner . She is a receptionist and started working with me 3 weeks ago so she needs to get more training to do her job. I absolutely agree with you that her loud voice and impolite time to time . I already warned her sometimes . she is on trial work for a month. I will make sure she understands this email and hope she will change and keep up the good work to serve for the next clients.I got 2 hotels and unfortunely I have been away since you checked in one of my hotels . The hotel where you stayed just opened up 2 months ago and staffs has not been trained good enough to do their job yet Thanks again for your concern. I appreciate your feedback. if you or your friends would like to stay in my hotel again I will offer you something to say thank you, Any thing else you want to help me to make hotel better pls let me know please Best regards Hang Nga Hotel

Sorry about what you got. But with the price you pay for the room you stayed it is the good room . With your order for the big room you will pay it about 80$/night is last. Our reception is speaking good english, may be some smistake between you and my staff . Glad too see you again .