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Nhận xét về Hilton Niagara Falls/Fallsview Hotel & Suites

4 out of 5
Hilton Niagara Falls/Fallsview Hotel & Suites
6361 Fallsview Blvd, Niagara Falls, ON

Nhận xét

7,4

Tốt

Đánh giá 10 - Xuất sắc. 3556/9729 nhận xét" "
Đánh giá 8 - Tốt. 2275/9729 nhận xét" "
Đánh giá 6 - Được. 1585/9729 nhận xét" "
Đánh giá 4 - Kém. 1182/9729 nhận xét" "
Đánh giá 2 - Tồi. 1131/9729 nhận xét" "

7,8/10

Sạch sẽ

7,8/10

Nhân viên & dịch vụ

7,6/10

Tiện nghi, dịch vụ

7,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Pinder

Love it
Lưu trú 1 đêm vào Tháng 5, 2024

2/10 - Tồi

Jennifer

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
This was not a Hilton quality hotel. They don't even have decentralized heating, like some sort of janky highway motel.
Lưu trú 4 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Alana

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My husband and I stayed here for our anniversary. Our room had a good view of the falls. The hotel overall is very clean. The only issue we had was the elevators. At a certain time (peak hours for breakfast and dinner) the elevators take a while to stop on the floor and when they do, it is full and it stops on almost every floor. There was some good laughs while in the elevator, however, waiting a good 30 minutes on an elevator is a bit crazy. Other than that this hotel was great. I would not mind staying here again.
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Kedhar

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful falls view
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Nancy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The parking lot was too far from the Hotel.
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 27/05/2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 - Xuất sắc

Van

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Lovely room - very clean. View of the Falls was excellent. Front desk, cleaning & maintenence staff went above & beyond to help with my TV remote issue. The only issue with this hotel is the elevator service... very slow & you have to wait atleast 20 minutes to get into elevator. Otherwise; it was a lovely stay for me. Thank you!
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 27/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 - Được

zachary

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
My only complaint is when paying premium dollar for a view with a premium view of the American and horseshoe falls, we were only able to see the horseshoe falls when standing right against the window looking at a sharp angle to the right. Secondly the room itself was in poor condition large runs and missing pieces of carpet. Again for $800 a night after fees and taxes that’s a little steep when considering the condition of the room.
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 27/05/2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 - Xuất sắc

SAM

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good experience
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 27/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 - Kém

Nikhil

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Overall property was nice & location was perfect. However hotel staff could be more courteous & careful. -Bath room was not refilled with shampoo & soap. -Also, we booked room for 4 and there were not enough blankets. When asked on the front desk, we were told to call the room services as they won’t know about the number of people in room since the booking was made via 3rd party website. Really, din’t they knew at the time of check-in. In short we were tired of excuses and also the manager didn’t revert back after providing the feedback.
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 26/05/2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 - Xuất sắc

Ashley Morgan

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel and staff were pleasant. My only suggestion would be to have a full length mirror in the room or in the bathroom.
Lưu trú 1 đêm vào Tháng 5, 2024
EM trả lời vào 26/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

2/10 - Tồi

Nora

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When we came to the room, it smelled chips as if someone just checked out. I got a sore throat the same night. Cleaning service is aweful! I asked for a new bed blanket, but they give me a material that you can never use for sleeping since it was so itchy! I am never ever coming here!
Lưu trú 4 đêm vào Tháng 5, 2024
EM trả lời vào 26/05/2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 - Xuất sắc

pawandip

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was clean and a great location. It was raining when we went so the walking path to the casino was wonderful. The only downside was they didn’t have any parking available on site and offsite parking was $50, Which in my opinion is on the high side.
Lưu trú 1 đêm vào Tháng 5, 2024
EM trả lời vào 26/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 - Tốt

Lucas

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 27/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 - Xuất sắc

Lyana

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
David helped me get parking waived because I’m handicap and forgot my handicap placard. Amazing service!!
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Maurice

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Liked. Great view of the Falls from my room! Good natural light. Didn’t like. I didn’t have enough light in the room at night. Especially in the bathroom. Not enough light in the shower.
Lưu trú 2 đêm vào Tháng 5, 2024
Management trả lời vào 26/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 - Xuất sắc

Marilou, Richmond Hill

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Highly recommend - friendly staffs/clean/ beautiful view/ safe
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 26/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 - Tốt

Stephen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 26/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 - Xuất sắc

Edgar

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel is close to a lot of tourist attraction and the parking is a good price.
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 26/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 - Tốt

Jack

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Very nice stay, a couple of utilities didn’t work properly, ie, fire place, windows were smuggled harder to see view
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 26/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 - Tốt

Emelita

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean but very expensive specially parking 80$ per night 90$ with taxes.
Lưu trú 2 đêm vào Tháng 5, 2024
MM trả lời vào 25/05/2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 - Xuất sắc

Harpreet

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Customer service
Lưu trú 1 đêm vào Tháng 5, 2024
MM trả lời vào 25/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 - Xuất sắc

Hamid

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Adv: Easy check-in, nice representatives, good location, full falls view (depends on the room), nice pool view. Disadv: There was no microwave, the pool was cold, expensive parking.
Lưu trú 2 đêm vào Tháng 5, 2024
MM trả lời vào 25/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 - Xuất sắc

Karen

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Management trả lời vào 26/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 - Được

Georgia

Thích: Sạch sẽ
The alarm clock must not have been reset / er eased by the maids after the last person to stay, as it went off at 6 am a couple times and woke me
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 25/05/2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 - Xuất sắc

Donna

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property and rooms were very clean. The location was central to a lot of the attractions. Walking distance to the falls and a lot of restaurants. Plus across from the casino.
Lưu trú 2 đêm vào Tháng 5, 2024
Management trả lời vào 25/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 - Kém

Jessica

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
EM trả lời vào 25/05/2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 - Xuất sắc

Ann chew

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Couch in room is dirty and causes itchiness. Beds are comfortable enough and room is very quiet.
Lưu trú 2 đêm vào Tháng 5, 2024
Management trả lời vào 25/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 - Xuất sắc

Eugene

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Always great 👍
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 25/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 - Tốt

Oscar

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My family had a great experience overall staying at this hotel. Loved the view of the Niagara Falls from our window. Check in and out were very simple and quick. The shuttle to the parking lot was very convenient and the drivers were all nice. The only downside for us personally was the housekeeping during our stay. The trashes weren’t rotated out, the beds weren’t made every morning for us and they never restocked our toilet paper. The only thing we felt like they did was give us new towels. Other than that it’s a beautiful hotel with great staff and atmosphere.
Lưu trú 3 đêm vào Tháng 5, 2024
Management trả lời vào 25/05/2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

8/10 - Tốt

GINA

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff are exceptional. Hands down helpful to all your questions. The view from our room to see the falls and the surrounding area are lovely and picture perfect The rooms are clean and well kept. I remove 1 star because of the shower pressure. It might be that the hotel are full of guest or they just control the pressure. The water pressure on the shower is too low. Otherwise everything is good.
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 25/05/2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 - Xuất sắc

Bill

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The views
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 24/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 - Xuất sắc

Katherine

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My husband and I did a quick trip to Niagara Falls. The hotel is the perfect location. We had a beautiful room with a view. We enjoyed the restaurant out front with the live music. So nice to be able to relax and then just go upstairs. The staff were all so friendly. Linus at the parking and Christine at the front desk were so nice. The concierge I think her name was Christine too got us tickets for the zipline. We had a wonderful time and would highly recommend the hotel! Thank you for a wonderful stay!
Lưu trú 2 đêm vào Tháng 5, 2024
Management trả lời vào 24/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 - Tốt

Armond

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 25/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 - Tốt

Ylldes

Đi theo nhóm, Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tamika exemplifies exceptional leadership by maintaining total control and ensuring that all employees prioritize customer satisfaction. Her proactive approach and positive work environment, where staff are motivated to exceed client expectations. She made sure everyone at the counter was taking care of and happy. Bravo, definitely a leader!
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 23/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 - Xuất sắc

Bret A

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 24/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 - Xuất sắc

hilka

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
amazing as always my go to hotel for Niagara fall in Canada
Lưu trú 1 đêm vào Tháng 5, 2024
MM trả lời vào 22/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 - Xuất sắc

Steven

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing Falls view waking up to the falls was amazing, staff super friendly,
Lưu trú 1 đêm vào Tháng 5, 2024
MM trả lời vào 22/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 - Được

Karla

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Great location, close to attractions. Very modern
Lưu trú 4 đêm vào Tháng 5, 2024
MM trả lời vào 22/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 - Kém

JIN MAN

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ
They provide a parking lot way outside of hotel area.That makes bother me to take my car eventhough there are suvice shuttle bus,sometimes it takes 30 minutes and they charged $50 per a day.That is totally not fair.
Lưu trú 2 đêm vào Tháng 5, 2024
MM trả lời vào 22/05/2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

6/10 - Được

Mei Tak

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ventilation fan and jacuzzi bath tub not working.
Lưu trú 1 đêm vào Tháng 5, 2024
EM trả lời vào 22/05/2024
I apologize about the minor issues in your room, we have already addressed them so that the other guests do not have the same problems. I hope you give us another chance to show you that we do care about our guest experience.

10/10 - Xuất sắc

Jinel Girishbhai

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice view and location
Lưu trú 1 đêm vào Tháng 5, 2024
EM trả lời vào 22/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 - Tốt

Carmen

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Nice view of falls and fireworks. Carpets smell dingy and old causing my asthma to activate. Otherwise everything was ok.
Lưu trú 3 đêm vào Tháng 5, 2024
EM trả lời vào 22/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 - Xuất sắc

Sumisha

Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 23/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 - Xuất sắc

Manir

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Thank you
Lưu trú 2 đêm vào Tháng 2, 2024
EM trả lời vào 22/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 - Xuất sắc

Curtis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing view from the 36th floor
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 21/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 - Xuất sắc

Emily

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect view to Niagra Falls.
Lưu trú 3 đêm vào Tháng 5, 2024
Management trả lời vào 21/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 - Kém

Mohamed

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Booked 3 rooms for my family, we have 3 kids who was excited to go and have fun especially in the pool area to find out that to use the pool you have to book it in advance and when we tried to book a reservation for the pool it was booked and fully booked for the time we staying in and we end it not having any time at the pool. For me personally I don’t mind but my kids were so upset and had no fun at all during the trip. Rooms is about average, 1 of the rooms had a broken AC but maintenance fixed that. Other room was missing a remote for the TV but we didn’t care as we were already at the point that we just wanted to pass the night and go home. Digital check in process is another nightmare. Will never book at that hotel ever again and definitely wouldn’t recommend for any family.
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 21/05/2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 - Xuất sắc

Ashish

Good
Lưu trú 1 đêm vào Tháng 4, 2024
EM trả lời vào 21/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 - Xuất sắc

haolaing

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
EM trả lời vào 22/05/2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 - Kém

Susy

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The pool area was great but there was sooooo mich chlorine in the pool that we had to leave as my son couldnt breath and our eyes were burning. Both my friends daughter and son threw up that night from swallowing too much pool water. Please look into this as it was horrible.
Lưu trú 1 đêm vào Tháng 5, 2024
EM trả lời vào 21/05/2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.