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Nhận xét về Marriott Niagara Falls Fallsview Hotel & Spa

4 out of 5
Marriott Niagara Falls Fallsview Hotel & Spa
6740 Fallsview Blvd, Niagara Falls, ON

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 1804/3467 nhận xét" "
Đánh giá 8 - Tốt. 781/3467 nhận xét" "
Đánh giá 6 - Được. 371/3467 nhận xét" "
Đánh giá 4 - Kém. 249/3467 nhận xét" "
Đánh giá 2 - Tồi. 262/3467 nhận xét" "

8,6/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

8,2/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,4/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

ziad

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was perfect
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 26/05/2024
Dear Ziad, Thank you for the generous rating of Niagara Falls Marriott Fallsview Hotel & Spa. We are delighted you enjoyed your stay and appreciate you taking the time to recommend us to fellow travelers. We look forward to serving you again soon. Zach Guest Services

10/10 - Xuất sắc

Lisa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel, beautiful view
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Services trả lời vào 26/05/2024
Dear Lisa, Thank you for taking the time to post your remarks regarding your stay at the Niagara Falls Marriott Fallsview Hotel & Spa. We are glad you were impressed with our well-kept property and the energizing views of the falls. It was a pleasure serving you, and we look forward to your next stay. Zach Guest Services

10/10 - Xuất sắc

daniyal

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Enjoyed stay with family.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 26/05/2024
Dear Daniyal, It was a pleasure welcoming you and your family to Niagara Falls Marriott Fallsview Hotel & Spa. We were pleased we exceeded your expectations during your visit. If you find yourself in our area again, we look forward to having another opportunity to provide you with an exceptional stay. Zach Guest Services

10/10 - Xuất sắc

Maria, Vineland

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fabulous view from our suite of the falls. Comfortable and clean
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Services trả lời vào 26/05/2024
Dear Maria, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa. It is fantastic to know we exceeded your expectations and that you particularly enjoyed the amazing views of the falls and clean property. We loved having you as our guest and look forward to having the opportunity to welcome you back on a future visit. Zach Guest Services

10/10 - Xuất sắc

Young Sun

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Ray and Gail

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
Guest Services trả lời vào 26/05/2024
Dear Ray and Gail, We are delighted you enjoyed your stay at Niagara Falls Marriott Fallsview Hotel & Spa. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know we exceeded your expectations. We look forward to you coming back whenever your travels bring you to the area. Zach Guest Services

6/10 - Được

Kevin, LONDON

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great view of the falls, everything else is pretty dreadful given how expensive the hotel is. Long queues to check in. The room feels like a budget hotel, cheap coffee maker and paper cups. Very soft bed and pillows So sore neck. Ripoff prices in the restaurants and Starbucks. The view of the falls was absolutely magnificent.
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Services trả lời vào 25/05/2024
Dear Kevin, Thank you for taking the time to post a review of your time with us. We are glad you had a pleasant stay overall and that you liked the excellent views. However, we were disappointed to read our accommodations did not provide the value for which you were hoping and did not meet your expectations with the restaurants. We make every effort to be priced competitively and will review your comments appropriately. Moreover, we are sorry for the difficulties you had with the bedding and the inconvenience you experienced with the check-in. We will address your feedback with the appropriate individuals. We are grateful for your patience and hope to have another opportunity to serve on your upcoming stay.ZachGuest Services

10/10 - Xuất sắc

Sharon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Services trả lời vào 26/05/2024
Dear Sharon, Thank you for your outstanding rating. We are glad we could exceed all of your expectations and that you loved your stay at our hotel. We appreciate you letting fellow travelers know about your experience and look forward to many more visits to Niagara Falls Marriott Fallsview Hotel & Spa. Zach Guest Services

10/10 - Xuất sắc

Saul

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was excellent!!!
Lưu trú 5 đêm vào Tháng 5, 2024
Guest Services trả lời vào 25/05/2024
Dear Saul, We are thrilled you had an excellent stay at Niagara Falls Marriott Fallsview Hotel & Spa, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.ZachGuest Services

8/10 - Tốt

Christian

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Everything was enjoyable from the staff to the rooms with the beautiful view. Ice machine on the 22nd floor wasn't working.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 25/05/2024
Dear Christian, It is nice to hear how much you enjoyed your stay at Niagara Falls Marriott Fallsview Hotel & Spa. We're particularly pleased that you enjoyed our friendly staff, excellent views, and everything we offer. We have noted your feedback about the ice machine and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!ZachGuest Services

8/10 - Tốt

Ana

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Sạch sẽ
The property was beautiful, a grew view for our honeymoon! Our room was dirty though - there was orange crust caked all over the AC, the hot tub in our room had hair stuck inside of it, and our shower door did not close properly - leaving the floor soaking wet. As well, none of the windows were clean, to the point where you could see the condensation build up from many times before.
Lưu trú 5 đêm vào Tháng 5, 2024
Guest Services trả lời vào 25/05/2024
Dear Ana, Congratulations to the happy couple, and thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa to be part of such a momentous occasion. We are glad you liked our blissful premises and excellent views. However, we hope you will accept our apologies for the inconvenience with the cleanliness and maintenance issues you had with your room. We will address them with our team appropriately, and we are truly grateful for your patience. We look forward to welcoming you back the next time you are in the area!ZachGuest Services

8/10 - Tốt

Zaskia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful view
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 24/05/2024
Dear Zaskia, Thank you for taking the time to share your feedback regarding your recent stay at Niagara Falls Marriott Fallsview Hotel & Spa. We are delighted to hear that you enjoyed your stay with us and appreciated the stunning view overlooking the falls. Providing a memorable experience for our guests is our top priority, and it's wonderful to know we succeeded. We look forward to welcoming you back for another fantastic visit.Zach,Guest Services

10/10 - Xuất sắc

Laura

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Guest Services trả lời vào 26/05/2024
Dear Laura, It is wonderful to know you enjoyed everything about your time at Niagara Falls Marriott Fallsview Hotel & Spa and that we exceeded your expectations. We strive to provide everything needed for the perfect stay. We appreciate your kind rating and look forward to you being able to stay with us again soon. Zach Guest Services

8/10 - Tốt

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice place to stay views are outstanding
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 24/05/2024
Dear David, Thank you for taking the time to share your feedback regarding your recent stay at Niagara Falls Marriott Fallsview Hotel & Spa. We strive to provide a memorable experience for our guests, and we are delighted to hear that you enjoyed our captivating views of the Niagara River and Niagara Falls. We look forward to welcoming you back the next time you are in the area.Zach,Guest Services

10/10 - Xuất sắc

Nguyet Thi thanh

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our window by falls
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Services trả lời vào 23/05/2024
Dear M. Thanh, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa. It is fantastic to know that we exceeded your expectations and that you particularly enjoyed the amazing views of the falls from your room and the magical colored lights at night! We loved having you as our guest and hope to have the opportunity to welcome you back on a future visit.ZachGuest Services

10/10 - Xuất sắc

??

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was so good
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 23/05/2024
Dear Guest, Thank you for your recent stay at the Niagara Falls Marriott Fallsview Hotel & Spa and for posting such a generous rating of our hotel. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to the city. ZachGuest Services

2/10 - Tồi

Daisy Loretta

Không thích: Sạch sẽ
Over 45 minutes checking in!!!
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 23/05/2024
Dear Ms. Loretta, Thank you for your candid review. We sincerely apologize for the delay you experienced upon check-in and for the inconvenience this caused. Our team strives to provide impeccable service and timely responses to our guests' needs; therefore, we are very disappointed that this was not your experience. We will address your comments with our front desk team appropriately. We hope you will give us another opportunity to show you our commitment to exceptional hospitality. ZachGuest Services

8/10 - Tốt

Rajagopal V

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Liked the Falls view from the room and the proximity to everything. Liked the complimentary drinks on arrival. Did not like that there is no microwave in the room. The person who checked us in on arrival is not customer focused. Check out person on day of departure are friendly.
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Services trả lời vào 23/05/2024
Dear Rajagopal, Thank you for your fantastic review and the wonderful things you had to say about Niagara Falls Marriott Fallsview Hotel & Spa! Our hotel boasts incredible scenic views of the Niagara River and Niagara Falls and combines excellent location with blissful accommodations. Your comments were a pleasure to read. Thank you once more for your feedback, and we look forward to having you stay with us again.ZachGuest Services

8/10 - Tốt

Veronica

Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 24/05/2024
Dear Veronica, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Niagara Falls Marriott Fallsview Hotel & Spa; we hope to see you the next time you are in the area.Zach,Guest Services

8/10 - Tốt

Berish

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 24/05/2024
Dear Berish, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Zach,Guest Services

10/10 - Xuất sắc

Wendell R.

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We were so happy with the hotel. The view of the falls could not have been beat. Highly recommend. Trip of a life time.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 23/05/2024
Dear Wendell, We appreciate your recommendations. It is wonderful to read that we exceeded your expectations and that you were especially happy with the amazing Fallsview. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa!ZachGuest Services

10/10 - Xuất sắc

Dosok

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Services trả lời vào 24/05/2024
Dear Dosok, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Niagara Falls Marriott Fallsview Hotel & Spa, and we look forward to welcoming you back soon. Zach,Guest Services

10/10 - Xuất sắc

Alexandra

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tolle Aussicht
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Services trả lời vào 23/05/2024
Dear Alexandra, Thank you for the wonderful review of Niagara Falls Marriott Fallsview Hotel & Spa. We are thrilled to read about your stay and how much you enjoyed the excellent views. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more, we look forward to hosting you again on your next visit to the city.ZachGuest Services

8/10 - Tốt

Ray

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The View
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 22/05/2024
Dear Ray, Thank you for the excellent rating of Niagara Falls Marriott Fallsview Hotel & Spa! It is our goal for every guest to have a memorable experience, and we are delighted we exceeded your expectations with the excellent views! Thank you again, and we hope to see you soon.ZachGuest Services

10/10 - Xuất sắc

Kushan, Fairfax

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
View
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 22/05/2024
Dear Kushan, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa. It is fantastic to know that we exceeded your expectations and that you particularly enjoyed the amazing views of the falls and the magical colored lights at night! We loved having you as our guest and hope to have the opportunity to welcome you back on a future visit.ZachGuest Services

4/10 - Kém

Richard

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent location
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 22/05/2024
Dear Richard, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa! Although your rating does not reflect your review, we are pleased to know you enjoyed our excellent location. It was a pleasure hosting you, and we hope to have the chance to do so again in the future.ZachGuest Services

10/10 - Xuất sắc

Sharmane, Toronto

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The view from the falls is absolutely stunning and definitely worth experiencing, especially on a long weekend when the area is bustling with excitement and energy!
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 22/05/2024
Dear Sharmane, Thank you for writing a review of your recent visit to Niagara Falls Marriott Fallsview Hotel & Spa. We are thrilled you enjoyed your stay, and your comments were pleasant to read. Thank you for mentioning how much you enjoyed the excellent views of the falls. We wish you all the best with your travels and hope to welcome you back soon.ZachGuest Services

10/10 - Xuất sắc

Joyce, North Richland Hills

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent property and excellent location to Niagara Falls. Clean rooms!
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 22/05/2024
Dear Joyce, It is a pleasure to read your fantastic review of Niagara Falls Marriott Fallsview Hotel & Spa! We are thrilled that you enjoyed our fresh accommodations and terrific location. On behalf of everyone here, we invite you to stay with us again the next time you visit the area.ZachGuest Services

10/10 - Xuất sắc

Arpit

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Simply Amazing! Everything that you need on your first visit to Niagara!
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 22/05/2024
Dear Arpit, Thank you for your fantastic review and for all the wonderful things that you had to say about Niagara Falls Marriott Fallsview Hotel & Spa! Our hotel boasts incredible scenic views of the Niagara River and Niagara Falls and combines excellent service with blissful accommodations. Your comments were a pleasure to read, and we are excited to share them with our exceptional staff. Thank you once more for your feedback, and we look forward to having you stay with us again.ZachGuest Services

4/10 - Kém

Jinsoo

Lưu trú 2 đêm vào Tháng 3, 2024
Guest Services trả lời vào 22/05/2024
Dear Jinsoo, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent hospitality.ZachGuest Services

4/10 - Kém

Aitirja

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was not clean, rather it housed four gigantic spiders which were found crawling around. We called reception and told them to help us somehow but they didn’t have any set protocol for these kinds of situation. Not even a bug spray in hand?? We mentioned this at the end too when we were leaving so they are aware of the conditions of the room we were in, but they kept putting us off and ignoring the topic. ON TOP OF THAT, self parking is off site which should have been mentioned somewhere in the info page. The walk to the car and back is too far and is very tiring to do after a long day of activities. Also what is the point of paying $40 (PLUS other fees) if they are going to mention that they are not liable if something were to happen to my car. Am I to stay worried that their parking lot may not be safe? Since the off site parking lot was an open space that freaked me out even more. The only reason I am giving 2 star for the room is because it was spacy and the bathroom was nice. But the furniture was really old and not clean. The room view wasn’t bad but the windows make it hard to see. Lastly the AC in the room was not the best it was really hot. Overall the experience was not worth however much I had to pay :/
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Jaewon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 21/05/2024
Dear Jaewon, We appreciate you taking the time to leave your outstanding rating regarding your recent visit to the Niagara Falls Marriott Fallsview Hotel & Spa. Your feedback is essential to us! It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to serve you again in the future. ZachGuest Services

6/10 - Được

carlo, Brampton

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
The room was fine but the shower had no hot water until you waited about 3 or 4 minutes
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 21/05/2024
Dear Carlo, Thank you for being our guest and taking the time to comment on your stay. We are pleased you were satisfied with most of our services, but we regret not meeting your expectations regarding the hot water function. We will share your comments with our team appropriately. Thank you for mentioning that your experience was pleasant overall, and we hope you will give us another opportunity to serve you on your future visit.ZachGuestis Services

10/10 - Xuất sắc

Shu

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It's convinent to view the falls.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 21/05/2024
Dear Shu, It is a pleasure to read your fantastic review of Niagara Falls Marriott Fallsview Hotel & Spa! We are thrilled that you enjoyed the excellent views and our terrific location. On behalf of everyone here, we invite you to stay with us again the next time you visit the area.ZachGuest Services

6/10 - Được

Lialette

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our room situation was very frustrating. I paid for a room with a view of the Falls and they stuck us in a corner room where you could see the edge of the Falls and that's it. They offered to move us into a Falls view room the next night but we would have had to pack up and switch rooms, which is not very convenient so we stayed where we were. The room was also super hot and the temperature controls didn't seem to work very well and there was one vent in the room, not facing the bed. Also the elevator situation was frustrating as they have one set of buttons for six elevators and two of them don't go above Floor 18 which we were. So you have to wait for other elevators to close before summoning another. As a pro, all of the staff were very friendly and helpful.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 21/05/2024
Dear Lialette, Thank you for choosing us for your recent visit to the city. We regret your disappointment with the views from your room. We understand your frustration and are sorry for not meeting your expectations. Our goal is to provide an exceptional experience to each of our guests, and we will address your comments with our team appropriately. Moreover, we apologize for the difficulties you had with the elevator and the issues with the air conditioning in your room. We will review your remarks with our maintenance team as we strive to improve our guest's stay. That said, thank you for highlighting our friendly staff. We are grateful for your patience and hope to have another opportunity again on your next visit to our area.ZachGuest Services

10/10 - Xuất sắc

Renee

Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 21/05/2024
Dear Renee, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic stay at Niagara Falls Marriott Fallsview Hotel & Spa. We hope to have the pleasure of doing so again on your next visit to the city.ZachGuest Services

10/10 - Xuất sắc

Renee

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tip: Expect to pay 60 CAD for valet parking plus tax each night, Self parking which is the hotel parking a hike away from hotel to be 40 CAD a day. The have a breakfast buffet 30 CAD per person. The IHOP next door is very, very expensive 35 CAD for pancakes, eggs and a meat. However we enjoyed our stay and will recommend.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 20/05/2024
Dear Renee, Thank you for taking the time to post your online review. We are pleased you enjoyed your stay overall. We also appreciate you pointing out not only what you liked but also the things you would change. Everything we do is aimed at providing our guests with an excellent hotel experience; therefore, we are grateful for the feedback. Thank you again for your recommendations; we hope you will choose us the next time you visit the city.ZachGuest Services

10/10 - Xuất sắc

Karen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a room with a view of the falls and it was one of the highlights of the trip. We also had a separate couch area that was nice with traveling with our recently home from college child. Excellent view, great service. Walkable to many things. Right above the tram that will take you to the Niagara falls park entry. Nice smooth elevators. Morton's was enjoyable, room service was great and Starbucks is located in the lobby. Great location!
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Services trả lời vào 20/05/2024
Dear Karen, Thank you for writing a review of your recent visit to Niagara Falls Marriott Fallsview Hotel & Spa. We are thrilled you and your family enjoyed our attentive service, convenient location, and amenities. Thank you for mentioning how much you enjoyed our spacious rooms and how they met your family's needs. Our contemporary design combined with scenic views of Niagara Falls makes for a restorative stay! We wish you all the best with your travels and hope to welcome you back soon.ZachGuest Services

10/10 - Xuất sắc

Pamela

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was perfect except for the parking. The parking lot was over a block away
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 19/05/2024
Dear Pamela, We are delighted you enjoyed your stay at Niagara Falls Marriott Fallsview Hotel & Spa. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded most of your expectations. We appreciate your additional comments and hope you will come back whenever your travels bring you to the city.ZachGuest Services

6/10 - Được

Robert

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Bar area needs new furnishing. Chairs are shot and tables of chips in most of them. Our room wasn't ready until 5:30pm on what was supposed to be a noon check in. Brutal!
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 21/05/2024
Dear Robert, Thank you for your great comments and review of your visit with us. We are very sorry for the delay in getting your accommodations ready for your arrival. We do our best to maintain high standards, and we continually strive to improve our service. Candid comments like yours help us in this process, so we appreciate your feedback. Moreover, we regret your disappointment with the furniture in our bar and not meeting your expectations. We have shared your concerns with our team appropriately. Thank you again, and we hope to have the opportunity to provide you with the exceptional stay we are committed to giving every guest on your next visit.ZachGuest Services

10/10 - Xuất sắc

Ingrid

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was very nice. Complementary upgrade to a room that has a view of the falls. Location was great.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 21/05/2024
Dear Ingrid, Thank you for taking the time to post your comments regarding your recent stay at the Niagara Falls Marriott Fallsview Hotel & Spa. Your compliments regarding our devoted associates were a pleasure to read! We will be sure to share your fantastic compliments with the entire staff. Thank you for highlighting our location and upgraded room with excellent views. We appreciate your review and look forward to having you as our guest again.ZachGuest Services

10/10 - Xuất sắc

Daniel M

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful property and the staff was very friendly and helpful. Breakfast was a bit expensive for what it was, but room service was delicious. Easy walk to the falls and beautiful views.
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Services trả lời vào 20/05/2024
Dear Daniel, Thank you for taking the time to post your comments regarding your recent stay at the Niagara Falls Marriott Fallsview Hotel & Spa. Your compliments regarding our room service and devoted associates were a pleasure to read! We will be sure to share your fantastic compliments with the entire staff. We are also glad you liked our accommodations and convenient location to the falls. We appreciate your review and look forward to having you as our guest again.ZachGuest Services

2/10 - Tồi

Madelyn

We tried to check-in but were told they ran out of rooms due to a maintenance issue. All the other Marriott properties in the area were fully booked so they refunded our money and suggested a different hotel instead.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 18/05/2024
Dear Madelyn, Thank you for sharing your candid review. We're genuinely sorry to hear about your disappointment, even before experiencing our hotel firsthand. We understand that unexpected situations can be frustrating, and we are genuinely sorry for the inconvenience you have experienced. However, we hope you feel comfortable with our attempt to resolve this unfortunate situation and, in some way, help restore your confidence in our hotel. It's important to us that our future guests know that we're dedicated to making every stay special, drawing on the positive experiences many have shared about their time with us. We wish you all the best in your travels and hope to have a chance to welcome you and experience the care and dedication we extend to our guests. ZachGuest Services

10/10 - Xuất sắc

Kun

Lưu trú 4 đêm vào Tháng 5, 2024
Guest Services trả lời vào 18/05/2024
Dear Kun, Thank you for letting us know your visit to Niagara Falls Marriott Fallsview Hotel & Spa was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.ZachGuest Services

10/10 - Xuất sắc

J

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 18/05/2024
Dear Guest, It was a pleasure having you as our guest at Niagara Falls Marriott Fallsview Hotel & Spa. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.ZachGuest Services

10/10 - Xuất sắc

Bricky

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I stayed in room 1826... beautiful view of both falls.
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Services trả lời vào 17/05/2024
Dear Bricky, Thank you for writing a review of your recent visit to Niagara Falls Marriott Fallsview Hotel & Spa. We are thrilled you enjoyed your stay, and your comments were pleasant to read. Thank you for mentioning how much you enjoyed our spacious rooms and the views. Our contemporary design combined with scenic views of Niagara Falls makes for a restorative stay! We wish you all the best with your travels and hope to welcome you back soon.ZachGuest Services

10/10 - Xuất sắc

Michelle, Redhill

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely brilliant location, and the view of Niagara Falls from our room was breathtaking!
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Services trả lời vào 16/05/2024
Dear Michelle, Thank you for your comments about Niagara Falls Marriott Fallsview Hotel & Spa. We are delighted our location was perfect for your travel needs and that you appreciated the energizing views of the falls from your guest room. It was a pleasure serving you, and we look forward to your next trip to the area. Zach Guest Services

8/10 - Tốt

Tsoi

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient walk to the Falls ! Scenic night views watching from the room
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 16/05/2024
Dear Tsoi, Thank you for the feedback about Niagara Falls Marriott Fallsview Hotel & Spa. We are glad our location worked well for you and that you loved the vivid views of the falls. We value your remarks and look forward to your return. Zach Guest Services

10/10 - Xuất sắc

Dana

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was top notch and the view was superb!
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 15/05/2024
Dear Dana, Thank you for letting us know your visit to Niagara Falls Marriott Fallsview Hotel & Spa was perfect in every way. We are glad you enjoyed the energizing views of the falls. We appreciate you being our guest and look forward to your next trip to the area. Zach Guest Services

6/10 - Được

Danaya, Roselle

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
I did not like the way the room was perceived on Expedia as if it was the falls view. The hotel was clean but dated. I did not like the fact that ants started to come in my room and when I asked for it to be clean they sent someone up to clean but she only made the bed and did nothing about the ants. I did like that Morton’s steak house was in the hotel. I also liked the gift shop ladies who was very friendly. The rest of the hotel staff was mediocre.
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Services trả lời vào 22/05/2024
Dear Danaya, Thank you for choosing us for your recent visit to the city. We regret your disappointment with the views from your room. We understand your frustration and are sorry for not meeting your expectations. Our goal is to provide an exceptional experience to each of our guests, and we regret any discrepancies with our property websites. We appreciate you bringing this to our attention and for your patience. Moreover, we are sorry for the disturbances you reported. We assure you we will do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. Additionally,  we apologize for the housekeeping oversight during your stay, and we will address them with our team to make sure they are not repeated. That said, thank you for highlighting our restaurant and a few associates from the on-site store. It was our pleasure hosting you, and we hope to have another opportunity again on your next visit to our area.ZachGuest Services