Phòng Tiêu chuẩn, 2 giường cỡ queen, không hút thuốc, tủ lạnh & lò vi sóng | Két bảo mật tại phòng, bàn, bàn ủi/dụng cụ ủi quần áo

Nhận xét về Sather Berkeley, SureStay Collection by Best Western

2.5 out of 5

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 315/1006 nhận xét" "
Đánh giá 8 - Tốt. 329/1006 nhận xét" "
Đánh giá 6 - Được. 197/1006 nhận xét" "
Đánh giá 4 - Kém. 91/1006 nhận xét" "
Đánh giá 2 - Tồi. 74/1006 nhận xét" "

8,0/10

Sạch sẽ

7,6/10

Nhân viên & dịch vụ

7,6/10

Tiện nghi, dịch vụ

7,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Kimberly

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall, very nice property and close to the university, theater, BART, and many places to eat. Parking is easy. Room is nice with updated amenities. Bed and pillows are comfortable. Bathroom is very nice. Only gripe is that there is very little counter space, so if you've got more than two people, it's going to be a tight fit.
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Rowell, Maple Ridge

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024

2/10 - Tồi

joseph robbert

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
None of the power outlets work
Lưu trú 4 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Frank

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Excellent for the price and location to CAL
Lưu trú 4 đêm vào Tháng 5, 2024
Sather Hotel Management trả lời vào 22/05/2024
Dear Frank,Thank you for sharing your feedback! We're thrilled to hear you found our hotel excellent in terms of both value and proximity to CAL. Providing exceptional experiences at competitive prices is our priority. We hope to welcome you back soon for another enjoyable stay.Thank You,Sather Hotel Management

6/10 - Được

anna

Lưu trú 2 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 17/05/2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 - Được

Julie

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ
The continental breakfast was weak. There was no liquid creamer and the orange juice tasted watered-down.
Lưu trú 2 đêm vào Tháng 5, 2024
Sather Hotel Management trả lời vào 17/05/2024
Dear Julie,Thank you for taking the time to share your feedback with us. We apologize for falling short of your expectations regarding our continental breakfast offerings. Your comments are invaluable to us, and we will certainly address the issues you've raised with our breakfast team to ensure improvements are made. We appreciate your patronage and hope to have the opportunity to better serve you in the future.Thank You,Sather Hotel Management

8/10 - Tốt

Jane

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Updated motel
Lưu trú 2 đêm vào Tháng 5, 2024

4/10 - Kém

Youngwoo

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When we walked into our room, the air conditioning unit was out of service. When I asked for the maintenance to come and fix the unit(the day was hot), the worker said they would send a guy, which they did. But after the maintenance worker just messed with the unit for about 5 minutes, he just left and didnt come back. When we called the front again, they informed us that they will not be able to give us another room or a new air conditioning unit, and told us to deal with it since their manager was not present. Turns out, the manager was well aware of the problem. We were disturbed multiple times by the maintenance guy who left for miscellaneous reasons, just to come and knock on the door again 20 min later. Seeing that not all facilities that we paid for were present or working, and our peace and domicile was disturbed, a refund is absolutely necessary.
Lưu trú 1 đêm vào Tháng 5, 2024
Sather Hotel Management trả lời vào 15/05/2024
Dear Youngwoo,We sincerely apologize for the inconvenience you experienced with our air conditioning unit. Rest assured, we take your feedback seriously and will address the issue promptly to ensure such incidents do not recur. Your comfort is our priority, and we appreciate your understanding.Sincerely,Sather Hotel Management

8/10 - Tốt

Julia

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I liked my room (it could be a little noisy the area but I didn't mind and it is very central which I appreciated)
Lưu trú 1 đêm vào Tháng 5, 2024
Sather Hotel Management trả lời vào 10/05/2024
Dear Julia,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your room and appreciated our central location. We understand that city centers can sometimes be bustling, and we're glad it didn't hinder your stay. Your comfort is important to us, so if you ever have any concerns during your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!Thank You,Sather Hotel Management

10/10 - Xuất sắc

Brianna, Santa Ana

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great Place!
Lưu trú 2 đêm vào Tháng 5, 2024
Sather Hotel Management trả lời vào 09/05/2024
Dear Brianna,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Sather Hotel Berkeley, SureStay Collection By Best Western. We work tirelessly to ensure our guests experience the best hospitality. Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Sather Hotel Management

2/10 - Tồi

Richard

Lưu trú 1 đêm vào Tháng 5, 2024

4/10 - Kém

wade

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Room was not ready when we arrived 1.5 hrs after our check in time. No offer for discount or apology or anything.
Lưu trú 1 đêm vào Tháng 4, 2024
Sather Hotel Management trả lời vào 03/05/2024
Dear wade,Thank you for bringing this to our attention. We sincerely apologize for the delay in having your room ready upon arrival. Your feedback is invaluable as we strive to enhance our service standards. Please know that our team has addressed your concerns to ensure a smoother experience for future guests. We would be grateful for the opportunity to make it up to you on your next visit.Sincerely,Sather Hotel Management

2/10 - Tồi

Douglas

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 01/05/2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 - Kém

Giovannie

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 30/04/2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 - Xuất sắc

Roxana

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
On the water edge. Love it!
Lưu trú 1 đêm vào Tháng 2, 2024
Sather Hotel Management trả lời vào 30/04/2024
Dear Roxana,Thank you for choosing our hotel for your stay! We're thrilled to hear that you enjoyed our waterfront location. Providing a serene atmosphere on the water's edge is something we take pride in. We hope to welcome you back soon for another wonderful experience. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know. Safe travels!Thank You,Sather Hotel Management

10/10 - Xuất sắc

YANFEI

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
room quite clean staff friendly
Lưu trú 1 đêm vào Tháng 4, 2024
Sather Hotel Management trả lời vào 30/04/2024
Dear YANFEI,Thank you for taking the time to share your feedback with us. We're delighted you found our rooms clean and our staff friendly during your stay. Our top priority is providing a comfortable and welcoming environment, and we're glad we met your expectations. Your kind words encourage us to continue delivering exceptional service to all our guests. We hope to welcome you back soon for another enjoyable experience.Thank You,Sather Hotel Management

10/10 - Xuất sắc

Cristina

Lưu trú 2 đêm vào Tháng 4, 2024
Customer Care Team trả lời vào 23/04/2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - Xuất sắc

Luis

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Would stay again
Lưu trú 1 đêm vào Tháng 4, 2024
Sather Hotel Management trả lời vào 23/04/2024
Dear Luis,Thank you for your kind feedback! We're delighted to hear you enjoyed your stay with us. It's wonderful to know that you would consider staying with us again. Our team strives to provide exceptional service and a comfortable experience for all our guests. We look forward to welcoming you back on your next visit. Safe travels!Thank You,Sather Hotel Management

10/10 - Xuất sắc

Peng

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Sather Hotel Management trả lời vào 02/04/2024
Dear Peng,Thank You for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Thank You,Sather Hotel Management

4/10 - Kém

Christine

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Care Team trả lời vào 29/03/2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 - Tốt

Angela

Lưu trú 3 đêm vào Tháng 3, 2024
Customer Care Team trả lời vào 09/04/2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - Tốt

Araceli

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Sather Hotel Management trả lời vào 19/03/2024
Dear Araceli,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Thank You,Sather Hotel Management

10/10 - Xuất sắc

Bruce

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Sather Hotel Management trả lời vào 13/03/2024
Dear Bruce,Wow, thank you for a perfect rating. We genuinely appreciate your business and trust in us. We can't wait to have you back for another pleasant stay with us on your next visit to Berkeley.Thank You,Sather Hotel Management

10/10 - Xuất sắc

Miguel

Đi cùng gia đình, Khách đi công tác, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was so nice and room very clean
Lưu trú 2 đêm vào Tháng 3, 2024
Sather Hotel Management trả lời vào 14/03/2024
Dear Miguel,Thank you for taking the time to share your experience with us! We're delighted to hear that our staff's hospitality and the cleanliness of your room met your expectations. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another exceptional stay.Thank You,Sather Hotel Management

10/10 - Xuất sắc

Phil

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Sather Hotel Management trả lời vào 13/03/2024
Dear Phil,Thank you so much for leaving a Perfect Score Rating for your stay at Sather Hotel Berkeley, SureStay Collection By Best Western. Come back and see us soon on your next visit to Berkeley. Until then, take care!Thank You,Sather Hotel Management

8/10 - Tốt

Andre

Lưu trú 3 đêm vào Tháng 2, 2024
Customer Care Team trả lời vào 21/03/2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - Xuất sắc

Angela

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Care Team trả lời vào 27/02/2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - Tốt

Lisa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Would stay there again
Descent room, clean....amenities. Small motor lodge type, perfect for the price in downtown Berkley. Convient location. Would stay there again.
Lưu trú 2 đêm vào Tháng 2, 2024
Sather Hotel Management trả lời vào 21/02/2024
Dear Lisa,Thank you for choosing to stay with us and for taking the time to share your positive experience. We're delighted to hear that you found our rooms clean and our amenities satisfactory. It's wonderful to know that our convenient downtown Berkeley location suits your needs. We appreciate your kind words and look forward to welcoming you back on your next visit. Safe travels!Thank You,Sather Hotel Management

4/10 - Kém

Khách đã xác thực

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The room was dirty and falling apart. Not sure why its rating is so high.
Lưu trú 1 đêm vào Tháng 2, 2024
Sather Hotel Management trả lời vào 19/02/2024
Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay. Please be assured that we take your concerns seriously, and our team is addressing the issues raised to ensure a more enjoyable experience for our guests. We appreciate your insights, and we hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely,Sather Hotel Management

2/10 - Tồi

Rick

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Bathroom was incredibly small. Vinyl floor was coming up and is a trip hazard, aside from being unsightly. Very noisy at night.
Lưu trú 3 đêm vào Tháng 2, 2024
Sather Hotel Management trả lời vào 16/02/2024
Dear Rick,Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Our team is committed to addressing the issues you've raised, and we're actively working to enhance the bathroom facilities and minimize noise disturbances. Your insights are invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an improved experience.Sincerely,Sather Hotel Management

8/10 - Tốt

Satoshi

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Well renovated clean room, and convenient location!
Lưu trú 3 đêm vào Tháng 1, 2024
Sather Hotel Management trả lời vào 06/02/2024
Dear Satoshi,Thank you for taking the time to share your experience. We're delighted to hear that you appreciated our well-renovated, clean rooms and found our location convenient. Your kind words motivate us to maintain our commitment to excellence. We look forward to welcoming you back for another exceptional stay.Thank You,Sather Hotel Management

8/10 - Tốt

Natalie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a good option for the price and location. Staff was very nice, parking was easy, beds were comfortable.
Lưu trú 1 đêm vào Tháng 1, 2024
Sather Hotel Management trả lời vào 23/01/2024
Dear Natalie,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our establishment to be a good option in terms of both price and location. Our team takes pride in providing exceptional service, and we are pleased to know that you found our staff to be very nice. Additionally, it's great to hear that parking was convenient and that you enjoyed the comfort of our beds. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Thank You,Sather Hotel Management

10/10 - Xuất sắc

James

Lưu trú 2 đêm vào Tháng 1, 2024
Customer Care Team trả lời vào 17/01/2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - Xuất sắc

marilys

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient and peasant hotel.
Lưu trú 1 đêm vào Tháng 1, 2024
Sather Hotel Management trả lời vào 16/01/2024
Dear marilys,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our establishment both convenient and pleasant. Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Thank You,Sather Hotel Management

6/10 - Được

Linda, Kensington

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The price was reasonable for the location and the room is fine. We paid extra, in advance, for the breakfast, which seemed to be available to everyone. The choices were two sweet cereals, some packaged bread. The coffee maker wasn't working. Don't pay extra for breakfast.
Lưu trú 1 đêm vào Tháng 1, 2024
Sather Hotel Management trả lời vào 15/01/2024
Dear Linda,Thank you for taking the time to share your feedback. We appreciate your positive remarks on our reasonable pricing and fine rooms. We apologize for any inconvenience regarding breakfast; your concerns have been noted, and we will address the issues promptly. We value your input and hope to have the opportunity to provide an improved experience during your next visit.Thank You,Sather Hotel Management

10/10 - Xuất sắc

Josef, Santa Barbara

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I was very happy with all of the conditions of this choice and will keep it in mind in the future.
Lưu trú 2 đêm vào Tháng 1, 2024
Sather Hotel Management trả lời vào 10/01/2024
Dear Josef,Thank you for choosing our hotel, and we are delighted to hear that you were very happy with your stay. It's heartening to know that our efforts to provide a comfortable experience met your expectations. We appreciate your positive feedback and look forward to welcoming you back in the future. If there's anything specific that stood out to you or areas where we can further improve, please feel free to share your insights.Thank You,Sather Hotel Management

10/10 - Xuất sắc

Lovella

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Customer Care Team trả lời vào 09/02/2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - Tồi

Helena

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The inside definitely better than the outside of the property. There were unseemly characters staying there. That's not in a businesses control per say. Money talks, I get it! The real gripe is with staff and personal. I made a reservation that I in fact checked in for. Because I wasn't paying a switch was made. Even though I was physically there and they were aware of the switch even suggested it. I'm out of money I didn't have. I called multiple times. I asked to speak to the only person that can authorize a refund. The manager has been avoiding me like the plague. Do not stay here if you desire to have matters dealt with professional courtesy. I deserve a conversation at the very least. Disrespectful, blatantly rude and horribly evil to do people this way. My account is overdrafted with fees attached because of a mistake I didn't make. No one cares to correct it. I am low income and homeless. I couldn't afford the room myself. I have health issues, just got out of surgery 2 weeks ago. I was trying to get some peace and solace away from the shelter. Now my peace has been disrupted making my healing process more difficult and time consuming.
Lưu trú 2 đêm vào Tháng 12, 2023
Sather Hotel Management trả lời vào 29/12/2023
Dear Helena,We deeply regret the challenges you've faced and sincerely apologize for any inconvenience. Your experience does not align with our commitment to guest satisfaction. We take your concerns seriously and assure you that we are investigating the matter internally. Our manager will reach out to you promptly to address your situation and explore a resolution. We appreciate your understanding and value your feedback.Sincerely,Sather Hotel Management

10/10 - Xuất sắc

Jill

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Customer Care Team trả lời vào 16/12/2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 - Xuất sắc

Luis

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very much appreciated my stay here.
Lưu trú 2 đêm vào Tháng 12, 2023
Sather Hotel Management trả lời vào 07/12/2023
Dear Luis,Thank you for choosing our hotel, and we're delighted to hear that you enjoyed your stay! We strive to provide a memorable experience, and it's wonderful to know we succeeded. Your appreciation means a lot to us, and we look forward to welcoming you back for another exceptional visit.Thank You,Sather Hotel Management

2/10 - Tồi

David

Lưu trú 8 đêm vào Tháng 11, 2023
Sather Hotel Management trả lời vào 19/12/2023
Dear David,I'm sorry you did not have a positive experience at Sather Hotel Berkeley, SureStay Collection By Best Western. We hope you will elaborate on where we went wrong during your stay. Regardless, we hope you will allow us to make it up to you.Sincerely,Sather Hotel Management

2/10 - Tồi

Tracy

We left and did not checkin. Vulnerable areas with rooms at street level. Extremely risky fir two women. Should have warning it has rooms to the outdoors.
Lưu trú 1 đêm vào Tháng 11, 2023
Sather Hotel Management trả lời vào 07/12/2023
Dear Tracy,Thank you for sharing your concerns. We regret any discomfort caused. Guest safety is paramount, and we appreciate your feedback. While our property design aims for a unique experience, we understand your perspective. We'll review our communication to ensure clear information about room locations. Your insights are invaluable, and we remain committed to providing a secure environment. We hope to have the opportunity to welcome you in the future, addressing your specific preferences more effectively.Sincerely,Sather Hotel Management

10/10 - Xuất sắc

ken

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I needed to be close to UC Berkeley, and not have to worry about parking everyday. This filled the bill. 12 minute or so walk to the College. Plenty of places to eat etc...very few homeless! A breakfast place 2 minutes away for breakfast and coffee as of 6:00 am...very important also.
Sather Hotel Management trả lời vào 07/12/2023
Dear Ken,Thank you for choosing our hotel and taking the time to share your experience. We're delighted to hear that our convenient location and proximity to UC Berkeley met your expectations. Providing a comfortable stay with easy access to local amenities is our priority. We appreciate your positive feedback on the nearby dining options and the convenience of early breakfast. Your satisfaction is our goal, and we look forward to welcoming you back on your future visits to the area.Thank You,Sather Hotel Management

10/10 - Xuất sắc

Yaseen

Lưu trú 1 đêm vào Tháng 9, 2023
Customer Care Team trả lời vào 02/11/2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 - Tốt

cindy

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was nice and really helpful. The location was decent and really close to the Greek theater which is why I booked it. But everything else about this location was questionable. We got a nonsmoking room but the second we walked in the whole room smelled like smoke and the smell never went away. The room looked like it had never been cleaned they just made the beds. I found dark hairs and stains all over the room, the blankets, pillows, sheets, bath mat, shower, and in the sink. the ceiling was cracked and had water damage. The shower had the holders on the wall for shampoo and soap bottles but they were completely empty and the bathroom only had bar soap and a tiny shampoo but no conditioner or any kind of lotion.
Lưu trú 1 đêm vào Tháng 10, 2023
Sather Hotel Management trả lời vào 07/12/2023
Dear Cindy,We sincerely apologize for any inconvenience caused during your recent stay. Our team is committed to providing exceptional service, and we regret any miscommunication regarding your reservation. We appreciate your feedback and will address this issue to ensure it does not recur. Please feel free to reach out to our management team directly so we can further discuss and resolve the matter.Thank You,Sather Hotel Management

8/10 - Tốt

Ygnett

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Safe and quiet
Lưu trú 1 đêm vào Tháng 10, 2023
Sather Hotel Management trả lời vào 07/12/2023
Dear Ygnett,Thank you for taking the time to share your experience. We're delighted to hear that you found our hotel safe and quiet. Providing a serene environment for our guests is a top priority. We appreciate your positive feedback and look forward to welcoming you back for another peaceful stay.Thank You,Sather Hotel Management

8/10 - Tốt

Gina

Lưu trú 2 đêm vào Tháng 10, 2023
Customer Care Team trả lời vào 08/11/2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - Tồi

Chih Chieh

Không thích: Nhân viên & dịch vụ
The staff called me at 9:30pm to cancel. Don't know why. I walked in at 11pm to cancel and rebooked one hotel night... Poor service.
Lưu trú 1 đêm vào Tháng 10, 2023
Sather Hotel Management trả lời vào 08/12/2023
Dear Chih,We sincerely apologize for any inconvenience caused during your recent experience. Our team strives to provide exceptional service, and we regret the miscommunication. We appreciate your understanding in rebooking your stay. Please be assured that we are addressing the issue to ensure it doesn't recur. If you have further concerns, we would appreciate the opportunity to discuss them directly. Thank you for your patience.Sincerely,Sather Hotel Management

8/10 - Tốt

Martyn, York

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Easy to stay, clean and just fine for a quick night’s stay
Lưu trú 1 đêm vào Tháng 10, 2023
Sather Hotel Management trả lời vào 08/12/2023
Dear Martyn,Thank you for choosing our hotel and taking the time to share your experience. We're delighted to hear that your stay was comfortable and met your expectations. Providing a clean and convenient environment for our guests is our priority. If your travels bring you back this way, we look forward to welcoming you for another seamless stay.Thank You,Sather Hotel Management

10/10 - Xuất sắc

June

Lưu trú 2 đêm vào Tháng 9, 2023
Customer Care Team trả lời vào 11/10/2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team