Search Hotels Near Optima Scottsdale Dog Run, Phoenix

"All 4 of us weren’t allowed to get breakfast. Showers leaked all over the bathroom floor. Very outdated. "

"These has been so far the worst stay on that hotel. The check-in was an accurate no many help from the staff to check in, we got into the room, everything was pretty dirty. Nasty disgusting. There were no towels except one hand towel , they took forever to bring more towels, it was so much chaotic situation trying to get a hold of somebody. Nobody can talk on the phone, you only have to text and figure out things by yourself, no phone in the room to call anyone, pretty much a nightmare that failed that I was on a twilight zone Hotel. For being on Scottsdale, I would have think of something a little better than what it was, too much noise, kids, jumping up on my roof on the next floor up The cleaning is on the place was the worst for the price of the room, I don’t not recommend at all display to anybody Nobody deserves to go through what I went through there I have staying so many different hotels in my life, so far this is one of the worst Do not stay there if you really don’t want to struggle with no proper customer service, and dirtiness all over the place, the couch was pretty stained, dirty everywhere, full of cobwebs. The worst of all"

"Clean room"

"Washer and dryer were broken but they replaced them the next day. It was inconvenient to change my activity schedule to accommodate this. The restroom sinks did not drain properly and it grossed me out. The pool staff, bar tender, and maintenance man were really friendly and gave excellent customer service. The front desk, not as much. My mother traveled with us and was never able to speak with a manager across all 3 days. "

"Love this hotel!"

"I highly recommend this hotel for many reasons. The hotel is close to restaurants, shopping, trails, and other attractions. It is approximately 16-20 mins from Sky Harbor airport and within minutes of Fashion Square mall. Our room was immaculately clean and spacious. The hotel is lively with impressive amenities such as gym, pool, cabana, bar/restaurant, complimentary bicycle rental, and valet service. I highly recommend reservations for the onsite restaurant Calla because it can get really busy. "

"Property is dated."

"Have stayed several times before. No issues this time. Got the job done. No complaints. "

"This particular Check-in staff was poorly trained and not helpful at all. AC noisy with temperature and fan speed hard to regulate. Facility need updating. Had room changed and the AC is only minimally improved. Sleep quality severely impacted and would not stay here again. No complimentary water provided even though I am a Hyatt member. Overall not getting the quality expected from the rates charged for my 4-night stay."