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Nhận xét về Maingate Lakeside Resort

3 out of 5
Maingate Lakeside Resort
7769 W Irlo Bronson Memorial Hwy, Kissimmee, FL

Nhận xét

4,0
Đánh giá 10 - Xuất sắc. 217/2398 nhận xét" "
Đánh giá 8 - Tốt. 165/2398 nhận xét" "
Đánh giá 6 - Được. 262/2398 nhận xét" "
Đánh giá 4 - Kém. 389/2398 nhận xét" "
Đánh giá 2 - Tồi. 1365/2398 nhận xét" "

3,8/10

Sạch sẽ

5,2/10

Nhân viên & dịch vụ

4,0/10

Tiện nghi, dịch vụ

3,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

4,2/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

Dondrea

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property was TERRIBLE. There was mold in the rooms. Stains all over the carpet. You could smell the mold as you walked up the stairs. The receptionist was very rude and had a nasty attitude. It did not match the pictures. I would not recommend to anyone.
Lưu trú 2 đêm vào Tháng 5, 2024

2/10 - Tồi

cindy

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
DON'T STAY HERE. My room had ceiling plaster on the floor. Above the bed the ceiling looked like it could fall at any minute and it appears that they just keep trying to patch it more. The bathroom door would not close and I would not even attempt to use the tub. They charge a $22.50 resort fee when they should be using that money to fix the rooms to be safe. If I could have I would have gone elsewhere, but time didn't permit.
Lưu trú 1 đêm vào Tháng 5, 2024

6/10 - Được

Magally

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 5, 2024

4/10 - Kém

Alex

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was great and helpful but that was all that was good..None of the amenities at the property were available or working. No ice machines worked...playgrounds and kid pools were not available and the Tiki Bar they advertised as well as the restaurant and pizza hut attached to the property wasn't open or either closed for construction. Definitely dissatisfied.
Lưu trú 1 đêm vào Tháng 5, 2024
Mgr trả lời vào 21/05/2024
Hello, Alex- Thank you for your valued feedback. Thank you for your good comments regarding the staff. We will address your concerns with the appropriate persons.

8/10 - Tốt

Ian

Lưu trú 1 đêm vào Tháng 5, 2024
Mgr trả lời vào 21/05/2024
Hello, Ian- Thank you for your valued feeback!

2/10 - Tồi

Carlos

Không thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Mgr trả lời vào 21/05/2024
Hello, Carlos- Thank you for your valued feedback.

2/10 - Tồi

Carrie

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Mgr trả lời vào 14/05/2024
Hello, Carrie- Thank you for your valued feedback!

10/10 - Xuất sắc

birsabid

Thanks
Lưu trú 3 đêm vào Tháng 4, 2024
Mgr trả lời vào 09/05/2024
Hello, Birsabid- Thank you for your valued feedback. We hope to see you again soon!

4/10 - Kém

tree, Winter Springs

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Checked in - which took literally 45 mins as gerildine was extremely slow and didnt seem to have knowledge of what she was doing. went to the room, room was filthy. Towels and blankets and trash everywhere with a broken A/C. Went back to the office. Waiting in line for another 25 mins, Emily came in the office and was able to quickly get the line down. Expressed my concerns to her, she quickly got me a new room in a different building. This room was clean however the lock on the front of the door was broken so you had to move the keycard to a very specific spot to get the door open. One bed didnt have a comforter the other bed didnt have a fitted sheet on it. The bathtub leaked water and the sink was clogged. Dealt with the room as we didnt want to wait in line or possible get another bad room. We asked for the missing linens. Went to the office spoke to someone else about linenes. We were told service days were tues and thurs (I believe is what she said) and we may not get them but she will try, it took hours to see house keeping. House keeping didnt speak any english and had no clue what we needed. We were told the pool at the front and the hot tub at the back were heated. The hot tub was DISGUSTING. The front pool was freezing as if the heater was not on/working. Emily’s customer service was amazing, but overall highly disappointed with my stay.
Lưu trú 2 đêm vào Tháng 5, 2024
Mgr trả lời vào 07/05/2024
Hello, Tree- thank you for your valued feedback! I am very sorry to hear about your experience. We strive to uphold a positive experience and unfortunately we missed the mark with you. We will address your comments with the proper persons.

2/10 - Tồi

Cynthia

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
There was no safety lock on the door. The curtains on the window were molded. The bathroom was disgusting. The vent in the ceiling was missing there was just a big open hole. I have stayed there several times in the pass and it was so much better. This will be the last time.
Lưu trú 2 đêm vào Tháng 5, 2024
Mgr trả lời vào 07/05/2024
Hello, Cynthia- thank you for your valued feedback. I am very sorry to hear about your experience. We will look into your comments and address with the appropriate persons.

6/10 - Được

kevin

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dont be tricked into thinking this is an actual resort. It more like a large motel 6.but with that being saidwe didnt have any issues besides someone pressure washing outside our door at 9:00 sunday morning and what sounded like a fight on the floor Below us at 230 in the morning on friday night. lots of screaming and cursing
Lưu trú 2 đêm vào Tháng 5, 2024
Mgr trả lời vào 06/05/2024
Hello, Kevin- Thank you for your valued feedback. We certainly will look into your comments and review with our team.

2/10 - Tồi

Luis, Orange

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I had to sleep the first night in my car, system was down. Horrible experience.
Lưu trú 2 đêm vào Tháng 2, 2024
Mgr trả lời vào 04/05/2024
Hello, Luis- Thank you for your valued feedback. I am very sorry to hear about your experience. We will look into what caused this unfortunate event. Hopefully we were able to accommodate you once resolved.

10/10 - Xuất sắc

Jose, Palmetto Bay

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 03/05/2024
Hi Jose,Thank you very much for taking the time to share your thoughts with us. We strive to provide clean and enjoyable accommodations for our guests, and it is lovely to know that you found that to be the case. We wish you well, and we hope to see you again soon!

8/10 - Tốt

Kyle Edward Charles

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
They definitely needed to do some maintenance and upkeep on some of the rooms and property.
Lưu trú 4 đêm vào Tháng 3, 2024
Mgr trả lời vào 03/05/2024
Hello, Kyle- thank you for your valued feedback! We thank you for staying with us and will address your comments with the appropriate persons.

8/10 - Tốt

Claudia Lizbet

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 4, 2024
Mgr trả lời vào 04/05/2024
Hello, Claudia- thank you for being our guest and for your valued feedback! It looks like you enjoyed your stay so we hope to see you again soon!

2/10 - Tồi

Louis

Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No good
Lưu trú 2 đêm vào Tháng 4, 2024
Mgr trả lời vào 03/05/2024
Hello, Louis- Thank you for your valued feedback. I’m sorry to hear that your stay was not good. We will look to improve upon the accommodation you were given

6/10 - Được

Angel

Lưu trú 1 đêm vào Tháng 4, 2024
Mgr trả lời vào 03/05/2024
Hello, Angel- thank you for your valued feedback and for being our guest!

2/10 - Tồi

Carlos

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The front desk ladies are the only good thing in this place. We arrived on a Friday night and there was only one front desk associate, we waited in line for about 20 mins. In that time, my wife went to the restroom and there was toilet paper everywhere on the floor, smelled bad and it looked like nobody had cleaned it that day. The lobby smelled weird, the automatic sliding door didn’t work, the fire alarm had a sign that literally said “out of service, in case of fire call 911”. At the time of check in, we were told that the tiki bar was permanently closed. After check in, we went to our room and we found the mini fridge opened, with a towel inside, with old mold built up and an unbearable smell that can be smelled outside the room. We went back to the front desk, had to make another 20 minute line until another kind front desk agent (or maybe supervisor?) came to help. She kindly moved us to another room but on our way there, we saw the ice machine completely dismantled. It looked like a transformer trying to assemble itself into an ice machine and was stuck in the middle of it. The floors were nasty, trash everywhere and we even saw something that looked like someone threw up and it wasn’t cleaned so it stood there until it dried off. This new room also smelled weird, we tried to convince ourselves to stay, but we decided to leave. We got our deposit and hotel fee back but nobody knew how to reimburse what we paid for the room, so we lost that money.
Lưu trú 2 đêm vào Tháng 4, 2024
Mgr trả lời vào 03/05/2024
Hello, Carlos- thank you for your valued feedback. I am sorry to hear that this was your experience. Please know that we will address your comments with the appropriate departments

2/10 - Tồi

Johanna

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The facilities need upgrade and cleaning.
Lưu trú 2 đêm vào Tháng 4, 2024
Mgr trả lời vào 03/05/2024
Hello, Johanna- thank you for your valued feedback! We have addressed your comments with the department heads. Thank you for staying with us.

6/10 - Được

Christian

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
No habia mucha limpieza en los pasillos, no habia microondas y la tv no era muy buena el aire acondicionado se apagaba.
Lưu trú 4 đêm vào Tháng 4, 2024
Management trả lời vào 01/05/2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - Tồi

Alvaro

Đi cùng thú cưng, Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room stinks, there was a hole on the bottom of the wall, with a visible water damage and MOLD, we hardly slept. Even the bedsheets had the same smell. I would never go back there
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 03/05/2024
Hi Alvaro,Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns.

4/10 - Kém

Carl

Wouldn’t stay here again
Lưu trú 1 đêm vào Tháng 4, 2024
Management trả lời vào 01/05/2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 - Kém

Aline

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
I stayed at this property because I been there before and had no problems. When I saw it at a low price, I couldn’t believe it. I only stay night, and couldn’t believe how it changed for the worse. The room had a smell as you walked in. The carpet was dirty and it was torn in spots. The TV screen was slightly broken because you can see the dark line after you turn it on. Lastly, the property has rottens. I brought in a loaf of bread and by the morning, you can see the plastic wrap was ripped and the some of bread was eaten. If I stayed more than one night, I would have left and asked for a refund. Very disappointed on the condition of the property.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 03/05/2024
Hi Aline,We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service in the future.

2/10 - Tồi

Carl

Đi cùng gia đình và trẻ nhỏ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
First room I was given was filthy and didn’t have any sheets on the bed or linens. I booked a king room but was not given one
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 28/04/2024
Hi Carl-We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

2/10 - Tồi

Julie

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I stood in line to check in for 90 minutes. I refused the first room because the beds weren’t made. I refused the second room because the sheets were stained and there were approximately 1000 bugs in the bathroom. I refused room number three because the sheets and carpet were dirty. I’m and I refused to sleep in the fourth room they offered me because it was 90 degrees and smelled like febreeze. The staff is rude as well.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 28/04/2024
Hi Julie-We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

10/10 - Xuất sắc

Jonathan

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good for cheap people like me
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 28/04/2024
Hi Jonathan- Thank you for staying with us! We appreciate your feedback and hope that you come back and see us soon!

6/10 - Được

samantha

Đi theo nhóm
Không thích: Tiện nghi, dịch vụ
It was an ok experience but we put a $50 deposit down and unfortunately even over a week after checking out have still not received it back. I have tried calling at least 10 times in the past 2 days and no one answers
Lưu trú 7 đêm vào Tháng 4, 2024
Emily, FOM trả lời vào 26/04/2024
Hi Samantha-Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had due to your deposit not reaching your account yet, I have double checked and it looks like it was sent back to your financial institution, please reach out to them as it is in their discretion when it will be availale to you. We are committed to guest satisfaction and assure we will look into your concerns.

2/10 - Tồi

Joseph

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Motel misrepresents rates online. Snuck in fees without telling me and I only knew when I checked my online account. Onsite manager refuses to return calls or email. Another manager promised to follow up and never did. Third manager responded and refuses to remove unauthorized, deceptive fees or to accept responsibility for employee miscommunication. Rooms are filthy, phones don’t work, ice machines don’t work, no housekeeping yet they add on additional fees. Front desk staff rude. Reserved King bed and the air in the room was broken, asked to be moved and was given room with twin beds, says no kings available. They said they “upgraded me” because of no other kings. Upgrade? King to twin? Horrible experience and management is clearly inexperienced and uncaring about the customers, only want to collect as much as they can with no regard to their horrible facilities and untrained staff.
Lưu trú 3 đêm vào Tháng 4, 2024
Manager trả lời vào 28/04/2024
Thanks for your feedback

4/10 - Kém

Gary

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ
The room was ok but the resort needed a lot of work and update the price was a little high for what the resort offered out side of our room we could see a swimming pool that had a green bottom lot of work needed in the rooms sheets were dirty and had holes in them all the staff were nice
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 26/04/2024
Hi Gary-Thank you for taking the time to express your concerns to us. First, we apologize wholeheartedly for your unsatisfactory experience. We take the concerns you've made very seriously and intend to fully investigate. Should you have additional questions, please contact us directly. It's regrettable that your situation wasn't handled more courteously and appropriately at the time and we'll speak to our team about that. Your feedback will enable us to improve the quality of our service and accommodations. We appreciate you reaching out to us and hope for a chance to make this up to you.

6/10 - Được

Darek

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Room wast bad once you get in, property is terribly maintained and run down. Multiple units with doors kicked in and wide open. For the price, the room itself is not bad at all, just so long as you stay inside. The property is just a mess but for being so close to Orlando's main attractions it's hard to beat the price.
Lưu trú 1 đêm vào Tháng 4, 2024
Mgr trả lời vào 25/04/2024
Hello, Darek- Thank you for your valued feedback. I am sorry to hear that this was your experience. Your comments will not go unnoticed as we are working very diligently on improvements.

2/10 - Tồi

Jailene

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Upon entering the room it smelled like it was a hotel for dogs. The couch was full of dog hair, the wallpaper was ripping off the walls, the bed sheets were covered in dark stains, and the AC unit emitted a bad smell. Terrible place to stay.
Lưu trú 1 đêm vào Tháng 4, 2024
Mgr trả lời vào 25/04/2024
Hello, Jailene- Thank you for your valued feedback. I am sorry to hear about your stay. We will address your comments with the appropriate departments.

6/10 - Được

Mariely

Đi cùng gia đình
Pools need more attention “clean”. Roaches in the room, and stairs are dirty.
Lưu trú 3 đêm vào Tháng 4, 2024
Mgr trả lời vào 24/04/2024
Hello, Mariely- Thank you for your valued feedback. I am sorry to hear that your experience was less than exceptional. We will address your concerns with the appropriate departments.

2/10 - Tồi

trevor

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our room was discusting. Stains on the pillows and bed. Blunt roach and cigarette butts found on the floor. Dead bugs in the shower. Cockroaches outside our door. Do not reccomend.
Lưu trú 3 đêm vào Tháng 4, 2024
Mgr trả lời vào 24/04/2024
Hello, Trevor- Thank you for your valued feedback. I am sorry to hear about your stay with us. We will address your comments with the appropriate personnel.

2/10 - Tồi

Mike

Lưu trú 2 đêm vào Tháng 4, 2024
Mgr trả lời vào 14/05/2024
Hello, Mike- Thank you for your valued feedback!

2/10 - Tồi

Adam

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The fact i we allocated a room with other people in it is a joke the property smells stale
Lưu trú 1 đêm vào Tháng 4, 2024
Mgr trả lời vào 24/04/2024
Hello, Adam- Thank you for your valued feedback. I am sorry to hear about your experience. Hopefully we were able to rectify the situation.

2/10 - Tồi

Adriel

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very scary stay i did not rest i have never in my life felt so unsafe
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 22/04/2024
Hi Adriel,The issues you raise are important to us. It's always our goal to provide caring and helpful service. Your remarks will be discussed with the team to ensure our high standards in hospitality are being met. Hopefully, our convenient location worked well for your plans in town. It's our hope that you will consider giving us another chance to provide you with the fantastic stay you were expecting and that you deserve.

2/10 - Tồi

Sachette

Khách đi công tác, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dirty. Smell was horrible. Bathroom gross.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 20/04/2024
Hi Sachette,Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns.

2/10 - Tồi

Michele

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 22/04/2024
Hi Michele,Thank you for staying with us! We appreciate your feedback.

2/10 - Tồi

Mike

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dump
Lưu trú 2 đêm vào Tháng 4, 2024
Management trả lời vào 19/04/2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 - Được

steven

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
No towels for shower dirty bed sheets and dirty carpet
Lưu trú 5 đêm vào Tháng 4, 2024
Management trả lời vào 19/04/2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - Tồi

Gibran

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Did not look like how it looked in pictures
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 14/04/2024
Hi GilbranThank you for staying with us! We appreciate your feedback.

2/10 - Tồi

Joel

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Very dirty and outdated
Lưu trú 4 đêm vào Tháng 4, 2024
Mgr trả lời vào 16/04/2024
Hello, Joel- Thank you for your valued feedback. I’m very sorry to hear about your experience. We will address with the appropriate departments.

2/10 - Tồi

Mike

Không thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 14/04/2024
Hi Mike- Thank you for staying with us! We appreciate your feedback.

2/10 - Tồi

Hector

Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Horrible location! Very outdated! Rooms smell, lamps/some lights don’t work,hard to find the actual building/rooms. Pool shut down looks like a dirty pond! Would never stay here again!
Lưu trú 2 đêm vào Tháng 4, 2024
Mgr trả lời vào 09/04/2024
Hello, Hector- I am very sorry to hear about your experience. Thank you for your valued feedback. We will escalate your concerns to the appropriate persons.

10/10 - Xuất sắc

Allister

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The entire staff are wonderful and professional I’m alway sad when I have to leave . It’s very peaceful there
Lưu trú 2 đêm vào Tháng 4, 2024
Mgr trả lời vào 09/04/2024
Hello, Allister- thank you for your valued feedback. I am very happy to hear you enjoyed your stay and our staff’s service. Please come back and see us soon!

2/10 - Tồi

Jean, Margate

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bedroom smells bad, A/C not working, long line to check in.
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 07/04/2024
Hi Jean, We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

2/10 - Tồi

Lily

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The service of the manager and front desk were amazing. However the room was disgusting. Not only was there crap all over the walls but there was broken furniture. There was stains all over the carpet, and when I stepped on the carpet without socks on it felt gross like it had never been vacuumed or cleaned with soap. The tv remote was missing the back piece that holds the batteries in place. There were stains on the curtains. The mirror in the bathroom area had stickers on it as well as the bed frame and bathroom door. The bathroom door was also coming off its hinges. The toilet had a huge poop stain near the seat. The shower/tub was alright but there wasn’t a shower curtain at all. There were no bed bugs on the bed but there’s definitely dust mites which means the bedding hasn’t been properly washed nor has the mattress. Going outside of our room, there definitely wasn’t a bar that we saw like advertised. The hot tub was nowhere to be found. The playground was missing a whole slide on one side. Concrete sidewalks were broken apart, and my boyfriend even tripped and almost fell because of it. Like I said the manager in the front desk, lady were both very sweet and nice and professional but the moment we got to our room, it was a disaster. Definitely not a resort in anyway and they for sure. Need to update their advertisement pictures because it looks nothing like the pictures at all. Good price tho! lol
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 07/04/2024
Hi Lily,Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns.

2/10 - Tồi

Eduardo Adrian

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
There were cockroaches and rat poop
Lưu trú 4 đêm vào Tháng 3, 2024
Manager trả lời vào 04/04/2024
Hi Mr. Adrian,We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

8/10 - Tốt

Wilmary

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Muy buen servicio y atención
Lưu trú 2 đêm vào Tháng 3, 2024
Management trả lời vào 03/04/2024
Gracias por tomar un momento para dejarnos saber que le gusto su habitacion y la propiedad. Esperamos verlos de nuevo pronto.

2/10 - Tồi

JEAN

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
NO LO RECOMIENDO, ofrecen algo que no es. Habitaciones sucias con mal olor. Sábanas de la cama sucia y con manchas. Todo mal desde el primer momento.
Lưu trú 4 đêm vào Tháng 3, 2024
Management trả lời vào 03/04/2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.