Dear John, Thank you for mentioning the warm welcome you received from our front desk associate! We pride ourselves on service excellence and aim to exceed our guests' expectations every visit, and we're glad we could make that happen for you. We are delighted you made the most of our fully equipped kitchenette and loved our comfortable suite. We love having you here and look forward to your next return to Extended Stay America. Sincerely,Hotel Management

Dear GIA, Thank you for the generous compliments of our hotel. We are thrilled you enjoyed your stay at Extended Stay America, and we are happy to read how much you liked your spacious suite and convenient location. The extra space in the room can make your visit feel more like home and is something many of our guests tell us they love. We are glad we could be a part of your visit to Overland Park, and we look forward to welcoming you again soon.Sincerely,Hotel Management

Dear Guest, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management

Dear Guest, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management

Dear Eric, thank you for choosing Extended Stay America for your recent stay. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again and hope you will revisit soon.Sincerely,Hotel Management

Dear Onika, thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We are working with our housekeeping department to ensure all procedures are followed so this does not happen again. We can do better, and we hope you will allow us to prove that to you in the future. Sincerely,Hotel Management

David, we apologize for failing to provide you with an exceptional stay. In the future, please know our front desk staff is always available to help make the most of your visit. We would have loved to resolve any issue while you were here. Thank you!Sincerely,Hotel Management

Dear Juan, thank you for being our guest and for the kind remarks about our hospitality. It is genuinely our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all our guests. We appreciate your feedback about having a kitchen in the room and look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management

Dear Willian, thank you for taking the time to give us feedback on your recent stay. We apologize for not providing a more pleasant stay. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We also apologize for the behavior of our associate at the front desk for not being courteous and welcoming toward our guests. Such an instance is not the impression we want our guests to think of us. We would appreciate you giving us another chance to demonstrate the type of service we provide.Sincerely,Hotel Management

Dear Courtney, thank you for this outstanding review and for selecting Extended Stay America for your time in Metcalf Ave. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members as Autumn; we'll be sure to share your kind words with them and our entire team. It was a pleasure hosting you, and we do hope to see you again soon.Sincerely,Hotel Management

Dear Todd, thank you for taking the time to share your experience; we love that you could join us. We know how small details add up to impact our hotel's overall impression significantly. Therefore, we would like to apologize that your stay was not the seamless visit you deserved. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback; we hope to see you soon.Sincerely,Hotel Management

Dear Erin, thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management

Dear Ray, thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Kathleen, thank you for taking the time to share about your stay at Extended Stay America. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear Kimberlee, thank you for being our guest. It is always a pleasure to read reviews complimenting our service and hospitality. We are pleased you liked your guest room and our comfortable beds. We are sorry if our dishware policy was not communicated to you upon arrival. To ensure cleanliness, the utensils are kept at the front desk, and you reach out to them for any items you need, and our front desk associates happily deliver it to you. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay.Sincerely,Hotel Management

Dear Jacqueline, thank you for being our guest and for the kind remarks about our hospitality. Our staff goes above and beyond to welcome and assist our guests. We appreciate your feedback and look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management

Dear Tracy, thank you for sharing your feedback for Extended Stay America! We are glad our location was convenient for everything you wanted to do on this visit. We would love for you to experience our updated look and hope you will come back and see us. Thank you again.Sincerely,Hotel Management

Dear Jay, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any concerns which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Sincerely,Hotel Management

Dear Gloria, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. Please contact the hotel front desk directly for further assistance. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management

Dear Bonnie, we are pleased you chose to stay at Extended Stay America. Thank you for the kind comments regarding our service and well-appointed rooms. We appreciate your feedback and look forward to welcoming you back to our updated hotel.Sincerely,Hotel Management

Dear Jared, thank you for choosing us and for posting your comments. We are pleased you had an overall pleasant stay; however, we regret the inconvenience you experienced due to our ongoing remodel. We appreciate your business and look forward to welcoming you back to our updated hotel.Sincerely,Hotel Management

Dear Kuang Lieh, thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Katy, we value guest feedback and thank you for sharing your review. We hope our great team and accommodations served you well, but we are disappointed that your experience was anything other than perfect. Thank you for choosing us for your visit to the city, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Letrece, we appreciate you pointing out particular items you loved and areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Refunds over 100.00 will be mailed by check within 14 days of departure. Please feel free to reach out to us at the hotel for any further queries. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management