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"Whilst the room itself was very nice, and the pool amazing, the stay was let down by several things - 1) The biggest issue was that only 1 key card is issued, with a non-refundable 50 Real being charged for a second card. This is unacceptable for a room with 2 guests who want to come and go independently (note the wall slot to operate the room lights and aircon needs this specific card - you can't even leave another random card in the slot and go out with the key). I've travelled a lot and never ever have I come across a hotel that charges for a 2nd key. 2) Reception tried to force us to wear a wristband for our stay, saying it was mandatory. Why? We're not staying in a resort or at a music festival. It's just an apart-hotel. We ripped ours off and had no issues. It was uncomfortable, it would create a white band on the skin if you're sunbathing, it clearly marks out where you're staying to any undesirable, and also would look massively out of place if you're attending a formal event. 3) The lifts were very slow - on a couple of occasions we waited over 10mins. 4) The room itself was nice enough, but there was no hook or rail at all in the bathroom for towels? Only 1 toilet roll was provided too. 5) The mini-market is self service, but only usable if you're Brazilian as it requires a CPF number to register. As a foreigner I couldn't buy anything (eg much needed water). This could be a great place but it has some crazy policies that mean we felt very unwelcome."

"Excellent service and location."