Find hotels in Peoria Heights, IL from 1.743.446 ₫

"Worst hotel experience I have ever had. No where on hotels.com or the merchant hotel site directly made any mention of pool being down or limited hours. I booked the hotel specifically because my child, loves pools. We event for the Flow Wild at the peoria zoo and wanted to use the pool prior and the following morning. Sign said pool down for maintenance. I than went to the front desk and was informed the pool would be open from 6pm to 10 pm. Due to this, Hotels.com was not able to relocate us, as the pool was A: not completely shut down and B: the hotel did not advertise the limited pool hours. I than asked another employee about the pool and was informed the pool would not even be open at 6pm. When we arrived back from the zoo, around 9pm, the pool was open but it was also my child's bedtime. I asked the night desk person if the pool would be open in morning. he did apologize it would not be. i explained I only came for the pool and very frustrated would be unable to use it, since apparently its only 6-10pm. i explained no where does it mention this on the business website. He apologized again. This is the only person I interacted with that actually apoligized everyone early in day did not. I encourage anyone with small children to not stay at this hotel. Zero help by staff, and zero empathy or assistance. So much misrepresentation and misinformation. i never would have stayed at this hotel if informed correctly. Work experience ever"

"Breakfast"

"The hotel is ready for an update. Room was good, but hotel should be refurbished. It is a very good location for the casino and other amenities in the Peoria area. Fair price and safe area. Parking close to hotel was very limited Saturday night."

"We were staying one night, arrived late and didn’t stay long so there is not a lot to comment on. The breakfast was good. There were lots of kids staying at the hotel, so it was noisy."

"Best in Morton for the price"

"Luv it, friendly staff, and great customer service"

"Staff was rude, there were bugs in our room and when we were ready to check out there was nobody at the desk and after we rang the bell on the desk and still after 20 minutes there was nobody there. We left the the key on the counter. "

"We used the parking deck because there was an event going on at the pull up at front door was packed. The garage was a disaster, the ground was in crumbles, falling apart. You couldn’t get out of your car without falling. Suitcases were getting stuck in the huge holes in the concrete and rocks all over. We made it to the elevators after walking around because nothing was clearly marked to know where to go. Then the elevators didn’t work. So we had an infant in a stroller suitcases, bags, pac and play that we had to haul down the ramps with on coming traffic because that was the only down with a stroller and all of our stuff. It was totally unsafe for our family and our baby. Espcailly with how bad the ground was we were tripping and falling or had to pick up the stroller at one point because of how big the hole was in the ground. This was unsafe and very scary. Then went to check in and they gave us a hard time because we booked through a 3rd party they kept saying and not through a website ?? And had to change the taxes. And I said no the whole entire weekend is paid in full so your not charging anything different. We had to wait 10 trips to finally be able to get on the elevator to get to our room everything kept cutting in front of us and the stroller. Being very rude with this bunch group of kids. All weekend we dealt with them. But they were had no control. They took over the hotel for an event going on. The staff was in staffed. There is so much more…."

"Parking was easy. The elevator was not working so were upgraded to a suite because we needed ro carry our luggage up one flight of stairs."