Khu sảnh

Nhận xét về DoubleTree by Hilton Philadelphia Center City

4 out of 5
DoubleTree by Hilton Philadelphia Center City
237 S. Broad St., Philadelphia, PA

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 640/1267 nhận xét" "
Đánh giá 8 - Tốt. 303/1267 nhận xét" "
Đánh giá 6 - Được. 185/1267 nhận xét" "
Đánh giá 4 - Kém. 70/1267 nhận xét" "
Đánh giá 2 - Tồi. 69/1267 nhận xét" "

8,4/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Jeremy

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Good location. Loved the view of city hall. Bathroom had some mildew. Could use a refresh.
Lưu trú 3 đêm vào Tháng 5, 2024

6/10 - Được

Brian

Thích: Sạch sẽ
V
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 24/05/2024
Dear Brian,Thank you for being our guest, and we hope you had a comfortable stay. If there is anything we could have done to improve your experience, please share your constructive feedback. It would be a pleasure to welcome you back. Sincerely,Jim Salvo,General Manager

10/10 - Xuất sắc

cathy

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The key cards didn’t work on the room door nor on the parking lot which was mildly inconvenient as we had to get them reset at the front desk seat multiple times. The staff was very helpful and dilute about it but still…
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 22/05/2024
Dear Cathy,Thank you for joining us recently and for giving us a perfect rating. We're pleased our hospitable team left a memorable impression on you; however, we regret the inconvenience you experienced with the key cards. Your feedback will be discussed internally for further consideration. It was a pleasure having you here, and we hope you enjoyed your time in Philadelphia. Sincerely,Jim Salvo,General Manager

10/10 - Xuất sắc

David

Great
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 22/05/2024
Dear David,It was a pleasure hosting you at DoubleTree by Hilton Philadelphia Center City. We hope to see you again soon.Sincerely,Jim Salvo,General Manager

10/10 - Xuất sắc

Charmaine

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Second time staying here I love it
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 21/05/2024
Dear Charmaine,Thank you for being a loyal guest at DoubleTree by Hilton Philadelphia Center City! We appreciate your kind words and are pleased you enjoyed staying with us. It would be an honor to welcome you back again anytime!Sincerely,Jim Salvo,General Manager

10/10 - Xuất sắc

Alyssa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel was great, somewhat nice view high up of the city. Even used the gym which had enough stuff to get us through a little workout. Staff was very nice.
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 21/05/2024
Dear Alyssa,One of our goals is for each of our guests to leave completely satisfied with their experience, and it sounds like this was the case for you. Thank you for highlighting our amazing city views and helpful service. We're excited to unveil a completely new fitness center in the coming weeks, fully renovated from top to bottom with all-new equipment. We are glad you chose DoubleTree by Hilton Philadelphia Center City as your go-to hotel, and we look forward to hosting you again soon for another fantastic visit.Sincerely,Jim Salvo,General Manager

10/10 - Xuất sắc

Erica

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
This place is a little dated and could you some Upgrades. The location is easy accessible to everything. Check in was very easy, and staff was very informative regarding parking and local attractions in the area. The bed and pillows were extremely comfortable to my surprise. It was a good ole basic hotel stay, with a nice view of the city.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 26/05/2024
Dear Erica,It's good to hear that you enjoyed so much about your stay at DoubleTree by Hilton Philadelphia Center City, especially our convenient location, attentive service, and all the comfort we provide our guests. Welcoming you back would be an honor, so please return soon for another fantastic time.Sincerely,Jim Salvo,General Manager

8/10 - Tốt

Joseph

Đi theo nhóm, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
It was raining , windows in room leaked badly. Lights in room were blown out.
Lưu trú 3 đêm vào Tháng 3, 2024
General Manager trả lời vào 16/05/2024
Dear Joseph,Thank you for sharing your experience. We are concerned about the window leaks and lighting issues in your room. We are addressing these matters to ensure they are rectified. We look forward to welcoming you back and providing you with a more satisfactory experience.Sincerely,Jim Salvo,General Manager

8/10 - Tốt

Jeffrey

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff, easy check in and nice property. Parking is conveniently next door but the only drawback is that you have to pay for parking.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 15/05/2024
Dear Jeffrey,We greatly appreciate you choosing DoubleTree by Hilton Philadelphia Center City. It's fantastic that you found our team friendly and enjoyed our easy check-in process. You'll find that a parking charge is standard for city hotels. However, we provide a package that offers parking at a reduced rate. We trust that the convenience of our location and the overall quality of your stay will inspire you to return soon.Sincerely,Jim Salvo,General Manager

4/10 - Kém

Parvathi

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room and bathrooms were very dirty. The staff were extremely rude. Never expected this kind of service for an expensive price tag
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 16/05/2024
Dear Parvathi,Although we appreciate your review, what you have described is far from the experience we want our guests to have. Please accept our apologies for any cleanliness or service concerns during your visit, as these matters are very important to us. We will be sure to discuss all of your feedback internally to ensure we are meeting our high standards of guest satisfaction going forward. It is our hope that you will consider giving us another chance in the future to change your perceptions with an improved stay.Sincerely,Jim Salvo,General Manager

8/10 - Tốt

cherie

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel is run down and very dirty. Parking in the garage was horrendous experience. There is no room service. The snack / coffee shop employee was rude and very cold. They also lock you out of room exactly at check out time. Also, THEY HAVE GUYS WALKING AROUND TRYING TO TALK PEOPLE INTO BUYING HILTON VACATION PACKAGES---awful.
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 15/05/2024
Dear Cherie,Thank you for your feedback, as this helps us to identify areas we can improve. We are discouraged your stay with us was not as expected; however, we will share your comments with our team so they can correct any issues. It was great having you as our guest, and we hope you will consider staying with us again the next time you are in the area.Sincerely,Jim Salvo,General Manager

10/10 - Xuất sắc

Brittany

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024

6/10 - Được

JoAnn

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Although I stayed at this hotel o due to esse of attending concerts. The convenience and ease of taking the train to Lincoln Financial Center is superb. However, the hotel is extremely noisy outside during the night. It is on a somewhat main street and it is Extremely Loud during the night and impossible to sleep.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 13/05/2024
Dear JoAnn,Thank you for sharing your experience with us. We're glad you enjoyed the convenience of accessing the Lincoln Financial Center from our hotel via the Broad Street subway line. Regarding the noise disturbances you encountered at night, as you mentioned we are located on the main thoroughfare of the city. We're happy to place light sleepers in rooms facing away from Broad Street, and we also provide earplugs upon request. We appreciate your feedback and hope to have the opportunity to welcome you back for a more restful stay in the future.Sincerely,Jim Salvo,General Manager

6/10 - Được

Lou Ann

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Very noisy police cars all night stabbing at subway station behind hotel.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 13/05/2024
Dear Lou Ann,Thank you for your review. We regret to learn of your disappointment with your stay. Your feedback about noise is understood, and we'll be sure to discuss it internally to determine ways of improving in this respect. It was a pleasure having you here, and we hope you enjoyed your time in Philadelphia. Sincerely,Jim Salvo,General Manager

4/10 - Kém

Shao Dan

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We booked two rooms here for graduation. We found the bed sheets and towels to be dirty with stains. In one room we found a bug crawling out of the comforter. We asked for house keeping, house keeping never showed up. We were tired from traveling and attending events, we waited to tell house keeping again that we need to have the room cleaned the next morning ....to come back to uncleaned room. We also went to check out the swimming pool and immediately turned out. The towels were not cleaned and the pool smelled. We voiced our experience to the front desk and the manager to offered $50 dollars credit for the unwell experience. If this wasn't for a joyful event of mothers day weekend and graduation, I think I will voiced my experience louder. I will not be returning to this hotel and am very disappointed with hilton standard.
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 15/05/2024
Dear Shao,While we thank you for being our guest and sharing your feedback, we are sorry to hear about your disappointing visit. We are normally known for our spotless accommodations and top-notch service, and we sincerely apologize that this was not your experience. The team will review your comments and our high standards to ensure we do better going forward. We are grateful for your time and wish you well as your travels continue.

2/10 - Tồi

Rashelle, Chattanooga

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property needs renovated. It is in a beautiful location with amazing views however, the windows need to be replaced to be able to enjoy those views. I stayed two nights and my first room had a shower that didn’t work. I was sent to a second room at 10 PM and the shower there also did not work. Finally, a maintenance engineer came and replaced the hardware in the shower THE NEXT DAY. . That shower worked well but would not turn off. The phone in my room did not work and I was not able to contact the front desk. Using my cell phone I called the hotel and was put on hold for 12 minutes. My final attempt to call the hotel Worked, but nobody helped me with my running shower. I checked out of the hotel with the water still drizzling down. I had other problems, but I will save you all of the details. This is not the first time I’ve had a negative experience at a Doubletree hotel. Great city, poor accommodation.
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 13/05/2024
Dear Rashelle,Thank you for sharing your experience. We are concerned about the challenges you faced during your stay, particularly with the showers and the room's phone. Your feedback is invaluable as we continue to improve and address these issues. We hope to have another opportunity to provide you with a stay that better reflects our commitment to guest comfort and satisfaction.Sincerely,Jim Salvo,General Manager

10/10 - Xuất sắc

Jeffrey

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful location on subway and easy walk to restaurants, cafe's. Gym and pool are nice and rooms are lovely. Prices are reasonable. We'll come again.
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 12/05/2024
Dear Jeffrey,Thank you so much for choosing to stay with us at DoubleTree by Hilton Philadelphia Center City. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. It is always a pleasure to receive guest feedback, and we thank you for highlighting our wonderful on-site facilities, comfortable accommodations, and convenient location. Your return is highly anticipated.Sincerely,Jim Salvo,General Manager

8/10 - Tốt

rick

Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Alli

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed for the Broad Street Run and this Hotel was perfect. Clean, spacious and a perfect location.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 08/05/2024
Dear Alli,Thank you for your review. We are pleased to know you found our location ideal for your trip and that you enjoyed our clean, spacious rooms. We would love to welcome you back to DoubleTree by Hilton Philadelphia Center City.Sincerely,Jim Salvo,General Manager

10/10 - Xuất sắc

Peter, spring city

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy location. Accommodating staff
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 06/05/2024
Dear Peter,We were happy to provide you with convenient, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again at DoubleTree by Hilton Philadelphia Center City.Sincerely,Jim Salvo,General Manager

8/10 - Tốt

Gary

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very convenient location
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 06/05/2024
Dear Gary,Thank you for your review and for staying with us at DoubleTree by Hilton Philadelphia Center City. We are glad our ideal location worked well for your travel needs. Your feedback is greatly appreciated, and we look forward to your next visit.Sincerely,Jim Salvo,General Manager

8/10 - Tốt

Fred

Đi cùng bạn đồng hành
The hotel is clearly mid-tier, clean and comfortable enough with friendly, accommodating staff. There is a safe, which is good, and a small kitchen in our small suite. However, the towels and linens are not premium—or even soft—many provided toiletries are in dispensers, and there are no robes. Overall, the room is adequate, the staff is professional, and it is a fair value for a mid-tier property. come from institutional appearing dispensers, and there are none of the expected robes. Overall, the hotel is a fair value, staffed by good people and a fair valur.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 06/05/2024
Dear Fred,Thank you for your review from all of us at DoubleTree by Hilton Philadelphia Center City. We are pleased to hear you had an enjoyable stay in our clean, comfortable rooms and we will consider your feedback regarding the linens. It is wonderful to know you experienced our excellent service, and we would love to invite you back in the future.Sincerely,Jim Salvo,General Manager

8/10 - Tốt

Gary

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Services trả lời vào 02/05/2024
Thanks for the visit, Gary. Please keep us in mind when your travels bring you back to Philadelphia.

6/10 - Được

William

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ
The shower did not work properly, so I needed to stand in three inches of dirty water while I showered. The diverter switch was stuck half shower, half spout. A microwave and minifridge does not constitute a full kitchen. How are the metal pots and pans used?
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 29/04/2024
Dear William,Thank you for your review. We are disappointed to learn that your experience fell short of expectations. Your feedback will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you here, and we hope you enjoyed your time in Philadelphia. Sincerely,Jim Salvo,General Manager

10/10 - Xuất sắc

Craig

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really great service great advice on where to eat. Will stay again
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 30/04/2024
Dear Craig,Thank you for sharing your experience with us! We're thrilled you found our service exceptional and appreciated the helpful dining recommendations. Your satisfaction is our priority, and we can't wait to welcome you back to DoubleTree by Hilton Philadelphia Center City for another enjoyable stay.Sincerely,Jim Salvo,General Manager

4/10 - Kém

Terrance D.

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
I was traveling with my wife and my mother-in-law who is mentally ill will schizophrenia. I chose this location because I am a travelling photographer and this hotel is close to several venues. On Sunday night I picked up my cousin to go to a concert with me who is also disabled he has Multiple sclerosis, and it is difficult for him to walk. When we returned to the Hotel around 12am I needed to wave a cab for my cousin. I was carrying my Sony A7iii camera, a phone and portable phone charger, a bottle of champagne my hands were full. At the hotel entrance I did not want to stand outside holding these items. Especially my Sony A7ii camera, so I asked the concierge who sits right by the front door if they could keep an eye on my items while I wave a cab for my cousin, I would be visible from the concierge desk through the glass windows so I did not think that would be a problem. Before the concierge could reply, a man from Hotel Security said No she can’t do that. He then proceeded to ask me for my hotel key to prove that I was staying in the hotel. I showed him my key then I went outside with all my belongings and waved a cab for my cousin. While waiting for a cab my cousin actually fell outside because his balance is not that good. So, I was very disappointed on my stay and how the hotel took no accountability on this problem, when I called the hotel front desk the woman, I spoke to was rude.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 26/04/2024
Dear Terrance,We regret to hear about your experience with us and are disappointed regarding any lapse in service received during your stay. This is not synonymous with the world-class service and hospitality Hilton is known for, and we will be sure to remind our team of the importance of delivering nothing but the best in customer service. Please feel free to reach out to us directly so we may further discuss your experience. Sincerely,Jim Salvo,General Manager

10/10 - Xuất sắc

Elizabeth

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 23/04/2024
Dear Elizabeth, Thank you for choosing DoubleTree by Hilton Philadelphia Center City. We look forward to seeing you for another five-star stay next time you are in town.Sincerely,Jim Salvo,General Manager

8/10 - Tốt

michael

Lưu trú 4 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Betty, Chicago

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Restaurants are near by.
Lưu trú 3 đêm vào Tháng 4, 2024
General Manager trả lời vào 17/04/2024
Dear Betty,Thank you for staying at DoubleTree by Hilton Philadelphia Center City. It's great to hear you enjoyed our selection of nearby dining establishments. We hope you enjoyed your experience with us and look forward to seeing you again.Sincerely,Jim Salvo,General Manager

10/10 - Xuất sắc

Tim

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Na
Lưu trú 2 đêm vào Tháng 8, 2023
General Manager trả lời vào 08/04/2024
Mahal na Tim,Salamat sa iyong pagsusuri at sa pagbibigay sa amin ng perpektong rating. Tunay na kasiyahan ang pagkakaroon mo bilang aming bisita, at umaasa kaming babalik ka sa lalong madaling panahon.Taos-puso,Jim Salvo,Punong tagapamahala

10/10 - Xuất sắc

Megan

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sander was our concierge when we checked and he always made it a point to wave at us, coming or going. Loved the location and we had a corner room on the 8th floor which was nice and big for me and my two children. Highly recommend staying there.
Lưu trú 5 đêm vào Tháng 3, 2024
General Manager trả lời vào 05/04/2024
Dear Megan,Thank you for your kind comments! There's no greater compliment than knowing you'd "highly recommend" us to others. It was a pleasure to have you and your family join us, and we are delighted you were impressed with our amazing location, wonderful corner room, and Sander's kind service. We look forward to welcoming you back to DoubleTree by Hilton Philadelphia Center City for many more memorable visits.Sincerely,Jim Salvo,General Manager

4/10 - Kém

Rafael

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Smell of marijuana cigarette smoke in hallways and rooms. Dirty room with bad smell. Very disappointed with this stay with my family.
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 05/04/2024
Dear Rafael,Thank you for taking the time to leave a review. We are disappointed to hear about any inconvenience you encountered during your stay. Rest assured, we will use your feedback to improve the experience of future guests. Your suggestions are appreciated, and we hope to welcome you back for a more exceptional stay in the future.Sincerely,Jim Salvo,General Manager

8/10 - Tốt

Richard Martin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location
Lưu trú 3 đêm vào Tháng 3, 2024
General Manager trả lời vào 05/04/2024
Dear Richard,Thank you for taking the time to leave a review. We're happy to hear you were able to enjoy our beautiful and scenic location. It was our pleasure to welcome you to DoubleTree by Hilton Philadelphia Center City, and we hope you'll visit us again soon.Sincerely,Jim Salvo,General Manager

6/10 - Được

Stacy

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
It’s a bit shabby, the fire alarms kept going off, the rooms are noisy, the parking situation was a little confusing, and there was an irritating person selling Hilton timeshares in the lobby.
Lưu trú 3 đêm vào Tháng 3, 2024
Guest Services trả lời vào 02/05/2024
Thanks for the visit, Stacy. Please keep us in mind when your travels bring you back to Philadelphia.

8/10 - Tốt

Clarinda

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Enjoyed my stay
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 01/04/2024
Dear Clarinda,Thank you for choosing to stay with us. Your satisfaction is our utmost priority, and we can't wait to have the opportunity to host you again at DoubleTree by Hilton Philadelphia Center City.Sincerely,Jim Salvo,General Manager

10/10 - Xuất sắc

Andy, Middletown

Lưu trú 2 đêm vào Tháng 3, 2024
Guest Services trả lời vào 09/04/2024
Thank you for the visit, Andy! Please keep us in mind whenever your travels bring you back to Philadelphia.

6/10 - Được

Antoinette

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
The property seemed to be neglected. The windows were not cleaned in a long time. My window leaked when it rained. The rest of the room was just dusty. I was on the 6th floor and I found a roach in my bathroom. The pool had a ring of dirt on the edges and was not heated well the pool area was cold and not very welcoming.
Lưu trú 3 đêm vào Tháng 3, 2024
General Manager trả lời vào 31/03/2024
Dear Antoinette,While we thank you for being our guest, we are surprised and saddened to read your review. Our team takes great pride in our hotel and making sure our guests have all they need for a perfect stay, so we apologize if we dropped the ball during your visit. Your feedback will be shared with the team to ensure we are always offering our best. We hope you'll give us another opportunity to welcome you back and impress you with our improvements.Sincerely,Jim Salvo,General Manager

10/10 - Xuất sắc

Amanda

Đi theo nhóm, Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was close to everything
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 31/03/2024
Dear Amanda,It was wonderful having you join us while visiting Philadelphia. We're thrilled our fantastic location suited your needs well, and we appreciate you mentioning it to your fellow travelers. Thank you for your perfect rating, and we hope you return soon.Sincerely,Jim Salvo,General Manager

8/10 - Tốt

Gregory, Norfolk

Lưu trú 3 đêm vào Tháng 3, 2024
Guest Services trả lời vào 09/04/2024
Thank you for the visit, Gregory! Please keep us in mind whenever your travels bring you back to Philadelphia.

10/10 - Xuất sắc

June

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful stay at this Hilton property. Staff were friendly, helpful and courteous. Loved the cookies at check in. Parking was a breeze and more affordable than other hotels in the area. Lots of dining options nearby. Subway station right next to the hotel. We had planned to use the pool but never got to it so can’t say how it was. Overall a great experience. My only complaint was housekeeping missed some trash in our room - an empty beer can under the bathroom vanity and another plastic item under one of the beds but otherwise clean, no weird odors and great view!
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 27/03/2024
Dear June,Thank you for your review and for giving us a perfect rating. It's wonderful to know that you had an enjoyable stay with us during your trip to Philly. Our team will be thrilled to know that they played a pivotal role in your experience, and we appreciate you mentioning our fantastic location, great value, and stunning views. We'll be sure to share your report with housekeeping to ensure our high standards of cleanliness are being met. Nevertheless, it was a pleasure having you at DoubleTree by Hilton Philadelphia Center City, and we hope you return soon. Sincerely,Jim Salvo,General Manager

10/10 - Xuất sắc

Joana, Tobyhanna

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Services trả lời vào 09/04/2024
Thank you for the visit, Joana! Please keep us in mind whenever your travels bring you back to Philadelphia.

8/10 - Tốt

Thomas

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Room wasn’t the cleanest
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 27/03/2024
Dear Thomas,We appreciate you taking a moment to leave us a review. It is a pleasure to know you enjoyed your stay with us. However, it saddens us that your room was not up to your expectations. Rest assured, we will relay your concerns to our housekeeping team as we continue making improvements for our great guests. Thank you for choosing DoubleTree by Hilton Philadelphia Center City to host your stay, and we look forward to welcoming you again.Sincerely,Jim Salvo,General Manager

6/10 - Được

Lisa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
I hate that the toilet was low to the floor and the tub/shower was not fat girl-friendly.
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 27/03/2024
Dear Lisa,Thank you for taking the time to review your recent stay. It's unfortunate to hear that our bathroom amenities weren't what you expected. Rest assured that your comments will be shared with our team as we continuously make improvements for our great guests. We appreciate your feedback and hope for a chance to make your next visit a much more memorable one.Sincerely,Jim Salvo,General Manager

10/10 - Xuất sắc

Sharnika

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was great!!
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 27/03/2024
Dear Sharnika,We appreciate you choosing DoubleTree by Hilton Philadelphia Center City. Our team is pleased you had a fantastic stay with us. Safe travels, and we hope you'll return soon for your next Philly getaway.Sincerely,Jim Salvo,General Manager

10/10 - Xuất sắc

Erica

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was great. Adlene , I believe that was her name, checked us in and was wonderful. We cannot give her enough credit. I also loved how close the parking was. Our only slight disappointment was the sauna being closed, the pool was on the small side and too cold to enjoy. But honestly those are very small issues and we were happy with our stay.
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 26/03/2024
Dear Erica,It was wonderful having you join us recently. Adlene will be thrilled to know her hospitality left a memorable impression on you, and we're pleased our lovely accommodations were a highlight of your visit. Your feedback about the temperature of the pool will be shared internally for further consideration, as guest comfort is of the utmost importance. Thank you for your review, and we hope you return soon. Sincerely,Jim Salvo,General Manager

10/10 - Xuất sắc

Reza

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Downtown location . Near shopping
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 26/03/2024
Dear Reza,Thank you for choosing DoubleTree by Hilton Philadelphia Center City. We're thrilled you appreciated our downtown location, making it convenient for shopping excursions. Your satisfaction is paramount, and we eagerly anticipate your return to enjoy more of what our vibrant area has to offer.Sincerely,Jim Salvo,General Manager

10/10 - Xuất sắc

CLARISSA

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Awesome service and very clean
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 26/03/2024
Dear Clarissa,Thank you for staying at DoubleTree by Hilton Philadelphia Center City. We appreciate your feedback. We are happy to hear about your great experience. Our staff is always there to help you in any way possible. We are delighted to hear that your stay met your expectations. Thank you again for your review. We hope to host you again soon.Sincerely,Jim Salvo,General Manager

8/10 - Tốt

Aginah

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 22/03/2024
Dear Aginah,We recognize your time is valuable and appreciate the feedback you have provided. It is is great to know that you feel delighted. Overall it was a pleasure to have had you as a guest, and we look forward to welcoming you back. Sincerely,Jim Salvo,General Manager

10/10 - Xuất sắc

Mionni, philadelphia

Lưu trú 2 đêm vào Tháng 3, 2024
Guest Services trả lời vào 09/04/2024
Thank you for the visit, Mionni! Please keep us in mind whenever your travels bring you back to Philadelphia.

10/10 - Xuất sắc

Ederneys

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Services trả lời vào 09/04/2024
Thank you for the visit, Ederneys! Please keep us in mind whenever your travels bring you back to Philadelphia.